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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased our pontoon on consignment from St. Croix Marine and Power in July of 2021. We brought our pontoon back to them on May 26th, 2022 due to issues we were experienced. They said they would have it in the shop the next day. After having our pontoon for two weeks and numerous calls, we were told two weeks later that it would need a new fuel pump. It's now June 23rd, four weeks later, and after multiple calls, some without call backs, and we still don't have our pontoon fixed and back to us. This company has promised multiple times we would have it back and have not followed through on any of those promises. In addition, they have not reached out to us, even just once, to give us an update.Business response
07/08/2022
This has been resolved and customer was meant to remove complaint. Parts are/were on back order and we can not control that. Gave them a loaner boat that they have had for 2 weeks costing us a sale as we can not sell this boat.
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Contact Information
Business hours
Today,Closed
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | 9:00 AM - 1:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.