ComplaintsforWholesome-Green Cleaning
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired the cleaning service and scheduled a residential cleaning to happen after a home pruchase closing, specifically to have it happen after carpet was replaced and before moving in. Made it very clear the services that were going to be completed and was assured it would be done several times. The cleaner was supposed to arrive at noon on the day of service, with move in planned the following day, so the house being cleaned was completely empty. Cleaner didn't show up until 2pm, and upon arrival was just one person, for a pretty large house and a lot of cleaning services to be performed. Walked the cleaner around showing everything to be completed and then left him to do it. Upon arrival the next day there was almost nothing noticeably different, even to the point where there was dust in places a normal person would dust, noticeable things on the wood floors that couldn't have been there if the floors were swept at all, bathrooms not clean to any standard acceptable. Much of it was even surface dirt and stains where it seemed unlikely the surfaced could have been touched at all. Given move in was happening the day I found unacceptable cleaning it was not possible to allow the cleaners back in to rectify it, but also was not going to pay for service that appeared to either not have been done at all, or done very poorly. The company shaved a little bit off the **** and threatened collection if it wasn't paid and left it at that.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.