ComplaintsforSunrise Lawns, Landscape & Irrigation
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired Sunrise in the summer of ****************************************************************************************************************** lawn where grass was sparse.Sunrise ended up coming in later part of fall to address those areas.Met up with Sunrise in the spring of this year 2023 about all the areas as stated before needed repair but the majority of the areas were still bare.Sunrise agreed to readdress those areas as part of their guarantee along with doing shoreline restoration job on a previous commitment.Sunrise readdressed those areas where they had seeded before in May of this year 2023.Met with Sunrise about 2-3 weeks after they had readdressed those bare spots before coming back to ************ restoration job because a significant amount of those areas still were bare.Sunrise agreed to readdress those areas for the 3rd time when they come back to do shore restoration job.Sunrise came 2nd week of June to do shore restoration job which included going over areas of lawn where heavy lawn equipment was used to haul materials to do shore restoration basically filling in with topsoil and seeding any areas where equipment damaged the lawn along with readdressing the areas as stated before for 3rd time.I contacted Sunrise the 2nd week of July about them having to come back because a significant amount of reseeding they did for the 3rd time was thin/sparse along with the areas they drove over lawn with heavy equipment hauling materials for shore line restoration were sparse as well.As of 7-25-23 i have yet to hear back from them.Business response
08/16/2023
Business states they are following up with the consumer and are going back on 8/18 to continue working on it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.