ComplaintsforFurniture & ApplianceMart/Ashley HomeStore

Name: Furniture & ApplianceMart/Ashley HomeStore
Address: 2917 Business Park Dr, Stevens Point, WI, 54482-8839, USA
Telephone: (715) 342-2895

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Initial Complaint
07/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a mattress and a base from Ashley furniture. The base legs are broken. I believe it wasn't screwed in correctly. I reached out to Ashley and they told me to contact the manufacturer first. I did, the manufacturer agreed to replace the base, but I have to pay the shipping cost as well as put it together myself. I reached back out to Ashley furniture to see if I can get it shipped to there store, and they send out someone to assemble it as well. I was told they can't cover the shipping cost, and I no one can come out. Is that nice? I've only had this bed and base for a few months. I've been sleeping on the couch the pass month:(. The warranty I have doesn't say I'd have to do all this. Please help me ??. Thank you
Business response
08/08/2024
We apologize for the frustration this issue has caused. The defect was identified as a manufacturing error, not due to our delivery team. We coordinated with the vendor to expedite the approved exchange directly to us, avoiding any shipping charges for the customer. This was delivered and resolved on 8/5/24. We consider this matter closed. Thank you for your understanding.
Initial Complaint
07/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a dishwasher and paid for an extended warranty through their store. A piece broke off within a month - which I would assume is still under warranty or the extended warranty.. I called for it to be fixed. I was told they ordered the part. That was 2 months ago. When I emailed to find out what was going on - no answer from the person who ordered, so I called their service line. She cannot tell me what is going on and said she would touch base with the person who ordered the replacement part. No one is getting back to me in the meantime I have a piece broken on my dishwasher and they are not fulfilling their obligation with the warranty.
Business response
07/24/2024
We apologize for the delays with the vendor's parts. We have been in contact with the customer and have scheduled the installation for July 26, 2024, now that the part has arrived.
Best,
F&A
Initial Complaint
06/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My husband and I purchased a couch in May 2022, and received it August 2022 from Ashley Furniture, ***********, **. We paid $5,948.28 for this sectional and when we received it, the fabric under it was ripped, and the last piece of the sectional (one of the recliners) was missing an entire bracket so it couldn't be clipped together. We were told the people that brought it would put something in right away, so that it could be replaced. Not sure what happened, but we didn't hear anything so I reached out myself on September 16th, 2022. From there I was told the parts would be ordered. On January 16th, 2023, I was asked in a text if I still needed assistance on my couch. On January 19th, I had to send in another set of photos so they could get parts ordered. On February 13th, I had sent a text asking what the update was for these parts, and I received a text stating they were ordered on January 23 2023, and it'll take 2-4 weeks to get it. I then received a text staying my parts were in, but they couldn't get anyone out to me to fix it until June 2023. I called myself and asked if we could just pick up the parts ourselves so my husband could connect it himself, and when we got home the part wasn't even correct at all. I reached out to them again to tell them the part isn't right, and they yet again wanted more pictures of what is needed. The parts were again ordered, and I received an email 02/2024 stating my parts were in and needed to get it scheduled or my parts were getting sent back. I didn't receive a text or a call stating they were in prior to this. I called and scheduled for 06/17/24, I received an email that AM that the tech was on his way, and received another email 2 min later stating the parts were incorrect and needed to reschedule. They expedited parts for us, and scheduled another appt for 06/25/24, only for the tech to get here and the parts were yet again incorrect. We are now at 22 months of no service, and couch still not properly put together.
Business response
06/26/2024
Thank you for reaching out to Ashley Furniture. We will get this complaint routed to the proper team in ********* that can help. Please reach out if you have any questions.
Customer response
06/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My husband has called customer service 3 times and 1 time to the ************************************** manager to speak to a manager in the corporate office since all the others that we had spoken to stated they couldn't help us. The first time we were told we couldn't speak to a manager until the case has been resolved. (It has been 22 months.) The second time we were told our complaint would be passed on to a manager but was told she couldn't guarantee a call back. The 3rd time was to a store manager, and he said he would email an upper manager to contact us. No response since. A tech came to bring us the parts that were ordered again last week, and came on 06/25/24, and parts were again not correct. The 4th time contact was 06/25/24, after being told yet again, that the parts were not correct. We were told that an email would be sent to upper management stating we wanted a call back by the end of the day. We are on the second day of that 4th call, and still no contact. I'm unsure by your response of letting someone in ********* know that we will actually be able to speak to someone that we had requested 4 times ago.
Regards,

*************************
Business response
06/27/2024
We have informed the customer that an exchange or refund is not an option. Since this issue is due to a manufacturing defect covered under warranty, we will need to proceed with the service. We were able to assemble the product so it is functional from the start and understand the customers frustration. Our goal is to obtain the correct part as soon as possible as we completely understand the customers frustrations. When we receive the part from the manufacture we will contact the customer to set up service date.

Thank You
F&AM

Customer response
06/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From the date of delivery in August of 2022 I have been told this would be fixed. We are now in June 2024 with this still not fixed with multiple times of a tech being on scene continuously telling me the parts are not correct. I can understand that things happen and this may be out of Ashley Furnitures hands in the beginning due to manufacturer defect, but at this point I have had multiple techs here multiple different times who continuously tell me that the parts are not correct. How many times and how many years is this going to take before being resolved. I have been more than patient and at this point with the amount of money I have spent, and the amount of time I've taken off of work to be home for someone to fix this couch, it's beyond acceptable. The second last time a tech was to come here to fix my couch on 6/17/24, I received an email that a tech was on the way, and then received another email 2 minutes later stating that my parts were not correct and my appointment was being canceled. This was also after being told the parts were in and having that appt scheduled 1 1/2 months prior to that. How did this even happen? Another tech came on 6/25/24, yet again another day off of work to be home in 1 week, and told again that the parts were not correct. At this point, the blame is on Ashley Furniture, not the manufacturer. In your last email, you stated it is set up so it's functional, and I will let you know it's not. I have people sitting on that floating piece of the sectional and when reclining, some have actually fallen backwards, and my floors are scratched because it is not stationary. So no, it is not functional. And your response back is so sad that you feel this way about your customers that after 2 years, IF you fix it that it makes it right.

Regards,

*************************
Customer response
07/08/2024
I appreciate the vice president reaching out, but I was told over the phone that the correct part is being ordered, but southern motion is sending the wrong part. I'm over hearing the same exact thing, that the wrong parts were ordered, but they will do everything they can do get the correct parts. At this point it's been 23 months of me having this with hearing the same thing. I want my money back, and they can keep the wrong parts that continue to come in after 2 years.

Customer response
08/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My couch has been finally fixed, and it has been 2 years later. I'm thankful the parts were able to be ordered correctly, but unfortunately that doesn't help the constant stress when people sit, time lost at work, and the carelessness at Ashley Furniture. The vice president of the company called me on July 5th, said she would contact me back, and told me to give her at least 48 hours. It's been 27 days with no call back, what does she plan to do for us as customers?

Regards,

*************************
Initial Complaint
05/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a dining room table in June 2023. The insert was never provided. I was informed that one would be ordered, but I have yet to receive it. I was given the runaround for a year and have never received it. I want to get an insert for my table.I have made several attempts to resolve this situation, but was hung up on it. I even contacted a manager who has yet to return my call.I am utterly dismayed by the runaround and the abysmal service I have received.
Business response
05/23/2024
Upon reviewing the customer's order, we have noted that the product was purchased in an AS IS condition. Consequently, there are no options for return, exchange, or refund, as the customer acquired the item in its current state. It's worth mentioning that the table was sold without a leaf, reflecting the discounted price associated with AS IS purchases.
Resolution: Closed

Thank You
F&AM
Initial Complaint
04/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased 2 beachcroft outdoor rocking/swivel chairs from Ashley furniture. There was a manufacturing defect on the base of the chairs. Both broke due to the welds. I have reached out to the store we purchased from and the cooperate office. They do not have a new base they can send us or that we can purchase. We simply want the company to do whats right and send us new frames for our broken chairs.
Business response
05/13/2024
Hello - The customer will need to provide additional information as we are not seeing any outdoor furniture purchases under the name *****************. The last purchase we have under this name is from 2021.

Thank You
Initial Complaint
04/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a four piece sectional and ottoman from Ashley Furniture on 6/25/23 in the amount of $3,898.00. A few months after having the sofa and ottoman I noticed some pilling on the couch. I used a sofa comb on it, but the piling kept returning and worsening. I contacted Ashley Furniture the first time on 1/2/24. I was told from the store representative *************************** that this was not normal and to contact Ashley corporate. I contacted them the same day and was connected to a rep who asked me to text her pictures of the couch and all of the manufacture tags, which I did. A month went by and I reached back out looking for answers. I was told there was still no answer. I reached back out again and was told that this was normal wear and tear on a couch that was 6 months old. I asked to speak with the manufacturer myself and was told that was not possible. My husband went down to the store back in March of 2024 and asked to speak with the manager. He spoke with ***** the store manager who told us to call corporate which we had already done. She told us someone from corporate would call us that day and no one ever called. I reached back out to Ashley corporate again today and was told there is nothing they can do and they are standing behind the manufacturer who said it is normal wear and tear. We also purchased a warranty on this couch for an extra 4 years. The warranty is on the receipt and they are saying they also can not find the warranty we purchased and do not believe this would be covered under that warranty. I am asking for help in getting this resolved- this company is beyond frustrating and has zero care for their customers.
Business response
04/24/2024
Thank you for reaching out to us. We appreciate you bringing the customer's concerns about pilling on their sofa to our attention.

As we previously mentioned to the customer, pilling is not covered under the manufacturer's warranty, so we are unable to offer a return or exchange. We want to be clear about our findings: the different color of the pilling compared to the sofa suggests that it may have been caused by a darker throw blanket, as seen in the photos the customer provided to us.

To assist, we also sent the photos to the vendor for their review, and they reached the same conclusion. Pilling is not considered a manufacturing defect and therefore not covered by the warranty.

If has any additional documentation from the manufacturer indicating a different stance on this issue, please let us know. In the absence of new information, we consider this matter closed.

F&AM
Customer response
04/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As you can see from the attached picture this is not pilling- this is the fabric fraying and has nothing to do with a dark blanket being on the ottoman. As for the couch no blankets have ever been on it and it is pilling terribly. If this is part of the normal wear and tear this should be noted to the customer when purchasing. The entire couch is fraying like the picture shown, not pilling. I would like someone from your company to come and look at the couch themselves and give us their opinion. If you bought a couch and after 6 months it looked like the picture shown, you would be very unhappy with your purchase. We have bought furniture from Ashley in the past and have been satisfied with our purchases, other than this one. Due to your lack of commitment to stand by your products we will no longer be purchasing from you and will continue to socialize your lack of customer service and that you do not stand behind your faulty products.

Regards,

*****************************
Customer response
05/06/2024

Thank you,
****************;
---------- Forwarded message ---------
From: ************************ <customerservice@reguardprotection.com>
Date: Thu, Apr 25, 2024 at 4:28 PM
Subject: CaseID: ***** - Case ID :***** // Contract not showing on PCRS. tech team case 24609
To: <******************>

Hi ********,

This is *** from Regaurd, Hope that you doing well today.

We appreciate you requesting for an update on your case. As of today contract is still not showing on system. We are still working with the tech team regarding this. Rest assured that I am personally monitoring your case, from time to time to check if contract is already uploaded in our system.

Once we got response from tech team, we will inform you as soon as possible. Please keep your line open and monitor your email for updates.

Should you have any further questions feel free to reply on this email.

Thank you,
***

From : ******************
Sent : Thursday, April 25, 2024 5:27:54 PM
To : customerservice@reguardprotection.com
CC :
Subject : Re: CaseID: ***** - Case ID :***** // Contract not showing on PCRS.
Hi ***,

Any updates on when someone can come out and get the stains out of the ottoman and look at the fraying that is happening?

On Tue, Apr 23, 2024 at 4:38 PM ************************ <customerservice@reguardprotection.com> wrote:

Hi ********,

This is *** from the ************************ Team.
Thank you for sending us the needed photos of for it to be forwarded to tech team. We will reach you out or give update through email once we be notify by the tech team
We may require additional information, please monitor your email for updates.
Should you have any other assistance needed, please do not hesitate to reply to this email or call us at **************.

Thank you,
Your ************************ Team

From : ******************
Sent : Tuesday, April 23, 2024 6:16:27 PM
To : customerservice@reguardprotection.com
CC :
Subject : Re: CaseID: ***** - Case ID :***** // Contract not showing on PCRS.

This is JPG format.
On Tue, Apr 23, 2024 at 4:08 PM ************************ <customerservice@reguardprotection.com> wrote:

Hi ********,

This is *** from Reguard. I Hope this email finds you well.

We received your email with the attached sales invoice. However, it is in an unreadable format and we are unable to open it.

Kindly resend the copy of your sales invoice in JPG, PNG or PDF format so we may forward it to our technical team for validation.

Should you need any assistance, please feel free to reply to this email or call us at **************.

Thank you,

************************
Business response
05/20/2024
We apologize, but we have no affiliation with any company named Reguard, so we were unaware that the customer was working with them. We do see that they purchased an extended "accidental" warranty through Furniture Care Protection. They will want to read the terms prior to submitting a claim. They can be found on their contract as well as contact information.
F&AM

Customer response
05/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I apologize the warranty was purchased on through *** and you can clearly see the attached receipt that the *** extended warranty was purchased and paid for. THe *** originally said like Ashley is saying that it was not purchased, which was then proved wrong through the receipt attached. The *** warranty is sold as any stain/damage is covered. When the company looked at the photos ***** told me because there was more than one stain on the ottoman it was not covered. Also mentioned that the fraying on the ottoman was normal wear and tear. Ashley and their warranty is a joke. We were told that any stain is covered and now the fraying nor the stain are covered or going to be taken care of on a couch that is less than a year old. We will never be purchasing anything from Ashley again and will make sure to never refer anyone to them again. They sell a product and then refuse to stand behind thier product and warranty.

Regards,

*****************************

Initial Complaint

04/12/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Please see attachments.

Business response

04/26/2024

Please review the attached document the customer submitted with this claim, which outlines that we are not responsible for the floor damages. We consider this matter closed.

F&AM

Customer response

04/29/2024

Ashley continues not to accept any responsibility on their part for the faulty product and damages to my floor. They also did not even acknowledge that the situation was handled poorly from the start to finish. I spent hours and months on the phone trying to get someone to help me resolve it and I got nothing. I got excuses. Ashleys response was basically look at what I sent them and they arent responsible. It was quite frankly a cold and unfriendly response.

Ashley wants to place all the blame on me it seems instead of offering at least some resolution. And this isnt the only issue Ive had either - this is just what Im asking resolution or help on. Both bed frames we purchased had faulty parts/issues that had to be corrected. I was not given the extended warranty on the other bed frame because I was not shared the correct info. Absolutely ridiculous!

I will never ever purchase another item from an Ashley store, nor will I not recommend to others, should this issue not get resolved.

Regards,

***************************

Initial Complaint

04/08/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

In January of 2023, we purchased a table from Ashley Homestore - *******, ** East. We wanted a specific type of table that the sales person claimed did not exist so we settled on a less fitting table for us. It turns out, the sales person lied to us, and the type of table we wanted DOES exist (and has since prior to us visiting the store), but they just did not sell it at that store at that time. To be clear, the sales person did NOT say they did not sell it. He DID say that it literally did not exist anywhere. By the time the table was delivered, we had discovered the type of table we did want did in fact exist. Also, the table was delivered damaged. We tried calling to return the table everyday for the first few days then every week after that, and each time we were told that someone would have to call us back. When someone finally called us back over a month later, we requested a return, but we were told that we could NOT return the table because it was outside of the return window (despite us calling within the timeframe of even less than 24 hours, they were going off of when they returned our call, not our first attempt to return). We settled again, to have them replace the damaged table to at least have a not damaged item. The replaced the damaged table on April 24th of 2023.On March 30, 2024 we went to expand the table and discovered the leaf of the replacement table was also damaged. Three of the four screws holding the leaf to the table and essential to the leaf's function were completely broken. I called Ashley again to talk to them about the damage and discovered that the initial salesperson has falsely filed our purchase as on online order so I had to be transferred to the online customer service people, and again left a message. Now, they are saying the table is outside of the 1yr warranty and will have to be repaired under the extended warranty we purchased. I just want my money back, and the terrible table and its chairs our of my home.

Business response

04/12/2024

The manufacturer's warranty, which covers defects for a year starting from the delivery date, was provided to the customer at the point of sale. Please review the timeline below. Unfortunately, we are unable to offer any refunds to the customer.

Original Table:
1/31/2023 (Manufacturer's 1-year warranty begins on delivery date)
Claim Submitted: 4/6/2023
Exchange Approved: Despite the customer being outside the ***** notification period, an exchange was approved on 4/6/2023. The warranty period remains unchanged from the original sales date, 1/31/2023.
Claim for leaf issues on 3/24/24, however the 1-year warranty for manufacture defects expired 1/31/2024

We consider this matter resolved. However, they do have an extended warranty that includes "accidental coverage", which they can check to see if their issue is covered.

Customer response

04/13/2024

The businesses response in no way addresses their shady business practices (lying sales people, poor customer service, misentered sales, etc.). Particularly, they have yet to address that fact the we tried to return the table when it was first delivered (the original table, not the replacement), but they did not return our call until outside the return window. They then refused to let us return it since it was outside the return window, despite that we had attempted to start the return within the given return window.

With the service we have been given at Ashley, we feel that their sales reps with purposely lie to get the sale in any way they can. Additionally, we feel that Ashley purposely did not return our call until we were outside the return window to have an excuse to not process the return and take responsibility for the poor products and unethical actions.

Furthermore, the letter the business has sent offers no response on there part to the matter at hand and offers no actual solutions that they will implement.

Regards,

*************************

Business response

04/15/2024

We recognize the customer's concerns regarding the table. We understand they are dissatisfied as it's not the one they originally wanted, but they did purchase it. When an issue arose, we promptly addressed it with an exchange even though we did not have record of them notifying within 3 days. The matter from 1/31/23 was subsequently resolved and closed.

Given that it's now beyond the 1-year warranty period, we advised them to explore their extended warranty options to see if their leaf may be covered. They can easily do this by calling them if they do not have reference to what is covered.

F&AM

Customer response

04/15/2024

The business is not addressing that we only purchased this table because their sales staff blatantly LIED to us. Had we not been LIED TO BY THEIR SALES STAFF, we would not have purchased this garbage table set.

Additionally, I called the business the SAME day the table was delivered to inform them of the damaged items and request a return. The business did NOT respond promptly as they are falsely claiming. They didn't call us back for weeks despite us continuing to call multiple times.

The only reason the business would have no record of our attempts to contact them would be if they deleted the attempts to continue their pattern of lying to anyone they can.

This business is made up entirely of poor service and lies. We want our money back. Nothing else will reach an end to this complaint.

Regards,

*************************

Initial Complaint

04/03/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

June 2023 purchase couch loveseat and recliner. They are not making good on the one year warranty. Had the service team at my house 6 times to fix the couch and it's not fixed. The stitching is coming apart and they replace the couch with a new one and the stitching is doing the same thing. Know there telling me that it's not covered under the warranty. I need help

Customer response

04/04/2024

**SEE ATTACHED DOCUMENTS**

Business response

04/04/2024

The customer's experience involves the "snagging" of decorative stitching due to "use," which falls outside the scope of warranty coverage. Although the customer describes the issue as appearing to come apart, this is not the case. We acknowledged the customer's frustration and replaced the item as a goodwill gesture, on a one-time basis at no cost to the customer, despite it not being covered under warranty. However, as snagging resulting from usage is unavoidable, we regret to inform that we cannot provide further servicing on this matter. The manufacturer also reviewed all information and denied it as a defect.

We consider the matter resolved and closed.

F&AM

Customer response

04/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have read what F&AM wrote. It is not a snagging problem it is a stitching do to loose stitching on the seams. The company said they replace it once as a goodwill gesture but that's not true. The first couch they replaced it twice and then replaced the couch with a new one. the 2nd couch they replaced it once. The warranty claims to cover seam slippage which this is with loose snitching. The repair man that came to my house 5 times said this stitching should be covered under warranty. I am getting the runaround from this company. They are taking advantage of Senior Citizens. I have all the text messages of the whole process from the beginning.

Regards,

***********************

Initial Complaint

03/19/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

We purchased a dining table & 6 chairs from Ashley 3/10/2024. We picked items up 3/15/2024. 4 chairs were assembled. My husband assembled the table that evening and there were several scratches and ***** on the table and the 4 assembled chairs rocked/uneven. I contacted our sales person ***************** at Ashley Furn 3/16/2024, she gave me the number to service and they were closed. I left a detailed message. Woman called me 3/18/2024 at 2pm. Told me chairs were self-leveling and she could have a tech come out 3/29/2024. She requested pictures of scratches on the table which I sent within the hour. During the conversation I told her I just wanted them to pick the set up as I was very dissatisfied with the service on a BRAND NEW OUT OF THE *** set that arrived damaged. She told me I was within my rights to request a return within 3 days but couldnt authorize said return until I provided the pictures and then there would be a 20% restocking fee on a set that arrived damaged!!! Why should we have to pay a restocking fee on something that arrived damaged?? My husband attempted to level the chairs, he did 1 and when he turned the 2nd chair over, it was actually broken. Took a picture of the ************ that. She responded 3/19/2024 that they would order a new chair frame and tech would install that on 4/16/2024. No mention of table. So far we have to live with a defective table and broken chairs for 30 daysfurniture that is BRAND NEW. I dont want it, I want them to pick it up, NO RESTOCKING FEE and full credit.

Business response

03/20/2024

After reviewing the customer's order we do see that they were approved for an exchange of the table. Thank You

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BBB Rating & Accreditation

A+

Accredited Since: 8/25/2022

Years in Business: 55

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

2917 Business Park Dr

Stevens Point, WI 54482-8839

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(715) 342-2895

Business hours

10:00 AM - 8:00 PM

Business Hours
Monday	10:00 AM - 8:00 PM
Tuesday	10:00 AM - 8:00 PM
Wednesday	10:00 AM - 8:00 PM
Thursday	10:00 AM - 8:00 PM
Friday	10:00 AM - 8:00 PM
Saturday	10:00 AM - 6:00 PM
Sunday	11:00 AM - 5:00 PM

Customer Complaints Summary

137 total complaints in the last 3 years.

40 complaints closed in the last 12 months.

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ComplaintsforFurniture & ApplianceMart/Ashley HomeStore

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Customer response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

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Customer Complaints Summary