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Find a Location

Sentry Insurance Company has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSentry Insurance Company

    Insurance Services Office
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.02/5stars

    Average of 59 Customer Reviews

    Customer Complaints

    142 complaints closed in last 3 years

    58 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers multi-line insurance, pensions and mutual funds.

    Business Details

    This is a multi-location business.

    Find a Location

    Sentry Insurance Company has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1800 N Point Dr, Stevens Point, WI 54481-1253
      BBB File Opened:
      1/1/1965
      Years in Business:
      120
      Business Started:
      4/4/1904
      Business Started Locally:
      4/4/1904
      Business Incorporated:
      12/19/1913
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Point Excess and Surplus Insurance Company
      • Point Specialty Insurance Company
      • Peak Property and Casualty Insurance Corporation
      • Florists' Insurance Company
      • Sentry Mutual Holding Company
      • Dairyland County Mutual Insurance Company of Texas
      • Sentry Life Insurance Company of New York
      • Florists Mutual Insurance Company
      • Viking Insurance Company of Wisconsin
      • Dairyland American Insurance Company
      • Dairyland National Insurance Company
      • Point Insurance Company
      • Dairyland Insurance Company
      • Sentry Life Insurance Company
      • Patriot General Insurance Company
      • Middlesex Insurance Company
      • Sentry Casualty Company
      • Sentry Select Insurance Co.
      • The Sentry Insurance Group
      Business Management
      • Pete McPartland, President/CEO
      Contact Information

      Principal

      • Pete McPartland, President/CEO

      Customer Contact

      • Jo Ann Amick, Consumer Consultant
      • Pete McPartland, President/CEO
      Additional Contact Information

      Fax Numbers

      • (715) 346-8943
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      142 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/27/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I bought a vehicle where the dealership was out near *************************, and I thought the price of insurance seemed too high and I even asked them about it but they said it was considered a newer vehicle is a 2017 Jeep Compass sport 4x4. But not only did I have a problem with the people that sold me the vehicle I'm pretty positive those two places work together, because they said they knew each other really good and that I had to have full coverage. So I went ahead and did what I had to do and I said my account up for auto pay for the 15th of every month so that way I would never miss a payment or be late or have a problem. So I signed up with them around February 10th 2023. And then on July 7th 2023 I received a letter saying thank you for processing a single payment please retain for your records and it shows that I paid for that month but it was early so I was confused on why they could just automatically switch everything up on our original agreement because I have all the paperwork, needless to say it caused a chain reaction of problems. That's when the next letter came stating that my insurance policy would be changing and it would be insured through ************** reinsurance facility. And then another letter showed up a few days later and said to contact my agent which I did and they said that everything was fine and it looked like they had made a mistake by adding another vehicle on my policy but told me not to worry about it that it wouldn't be a bill and when I received the next letter just retain it for your records. They said something about it being a **** Mustang Cobra. So when I received the next letter it actually came with both letters together but one of them was a bill so I went ahead and paid it even though it was early because it said to avoid cancellation renew payment by the 23rd but I had already paid the bill on the 7th. And then the next letter I received said I was paying too much and they couldn't do that under North Carolina law
      Read More

      Customer Reviews

      59 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      jeff c

      1 star

      07/19/2024

      I reported shoulder, neck, and arm pain at work in March, 2021. I have been working for the same company since 2001 and I do heavy factory work. Sentry did not deny my claim, and we started looking for relief shortly after I reported my pain. Everyone seemed nice and sympathetic, but once my "care" started I seemed to "fall through the cracks". My care was delayed from early April in 2001 until early July in 2001 because "someone dropped the ball" and I was lost in the system. I actually got a phone call from Sentry insurance representative asking me what was going on with my health care. ( a good company would know). That was how things started. Since then I have had 3 surgeries on my shoulders, and a multi level disc replacement in my neck. In the nearly 3.5 YEARS since this has started, I can't count the number of times I have had to pester Sentry insurance until they did their job. I have retained a lawyer so now NOBODY at Sentry insurance including my "case manager" will speak directly to me and all communication has to follow the chain of command until the information goes through many people then back down to me. I feel my health care is pretty important and needs addressed way sooner than what Sentry is doing. After any of the 4 surgeries, people need some time off work to heal properly. The longest I was allowed to be off work after surgery was 3 weeks. That was after a multi level disc replacement in my neck. Other people having the same surgery would be off of work ( especially heavy factory work) for a number of months. Now, after the more than 3 year journey, I have lost tons of strength, have nearly constant headaches, can't sleep at night due to pain, and am still waiting for a good outcome. I can't help but wonder if I had been working with a different insurance provider would my outcome have been faster and had better results. As an employee, I do not get to choose who provides the work comp insurance, so I am stuck. GOOD LUCK.

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