ComplaintsforDahl Chrysler Dodge Jeep Ram Stevens Point

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Undisclosed information was given to me at the sale. Parts were broken that they did not fix or disclose to me. Now they want me to pay for some of the repairs. The underside of the vehicle and front bumper need to be replaced. The passenger side mirror is cracked, they wont pay or fix that. That was also not disclosed to me.

  Business response

  05/28/2024

  Sorry it took so long to get back to you. We were a bit taken back by the complaint because we had the vehicle here getting the repairs done to it at that time. She took the vehicle Friday and was happy with the work that we did to it. She had the time to look it over and gave us the approval. Not sure how to go from here. 

  Customer response

  05/28/2024

  
  Better Business Bureau:

  The complaint was sent before the business got back to me stating they were going to fix the issues. Originally, at the time of the complaint, they wanted me to pay $600 towards the repair and at that time I told them no and then didnt hear from them for 6 days. But yes, this is now all taken care of and they did come through with repairs. I am satisfied and this complaint can be closed. 
  I have reviewed the response made by the business in reference to complaint ID 21691332, and find that this resolution is satisfactory to me.  

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Regarding CDJR location in Stevens Point, WI. They had just dropped the price on a car I was interested in. I called to inquire. Was told the price was dropped because the dealer was new n trying to gain new customers. **** told me the only things wrong with the car were no working blind spot monitors & Bluetooth. I made the nearly 150 mile round trip for a test drive. The car was to my liking, sales *************** was very professional and a fair amount was offered for my trade. I decided to make a deal, however, I did not have the title to my trade with me. I offered to come back on Saturday. I offered to put a deposit to hold the car. Sales Mgr, *****, approached me and said theyd really like to do the deal that day. If I could just sign the paperwork, it would help them close the month out. I thought about it and said I didnt want to do that. Sales guy offered that if I signed that day, they could deliver the car and the money owed for my trade the next day. I agreed and as I was signing, they took my license plates off of my vehicle and replaced with dealer plates. I did not like this but was told it was common practice. While signing papers, they had me sign a mechanics special disclosure. Listed on disclosure were the 2 items I knew of, but also that the license plate light didnt work. Finance guy told me the bulb was likely out. Huge red flag. Went to *****, he basically said the car is sold as is. I told him it was not road legal. I left the dealer very unhappy. Turned around and came back and asked for my plates back. ***** told me they were on the car at their service location. I told him, no license plate light and no check in my hand tomorrow, no deal. They did not deliver as promised, ****** told me I could call it off and they would promptly return my plates. I have asked for my plates on Friday, they did no call me back. Today Sat they said Maybe Monday. I am buying a car on Monday elsewhere and want my plates back promptly! Slimy pushy scam.

  Business response

  03/04/2024

  We sincerely apologize for any inconvenience or miscommunication you experienced during your recent visit to our dealership. Our aim is always to provide a seamless and pleasant car-buying experience for all our customers, and we regret that we fell short of meeting your expectations on this occasion.
  We understand your frustration and disappointment, and we want to assure you that your feedback is extremely valuable to us. We are committed to addressing any issues or concerns you may have encountered to ensure that we improve our services and prevent similar situations from occurring in the future.
  Please know that we reached out to you on Friday to inquire about your preferences and direction in the purchase process, and we were fully prepared to accommodate your needs promptly. However, we acknowledge that there may have been a breakdown in communication, for which we take full responsibility.
  We genuinely value your interest in our dealership, and we would welcome the opportunity to make things right and regain your trust. If you would be willing to provide us with another chance, we are more than willing to work with you to address any concerns and assist you in finding the perfect vehicle that meets your requirements.
  Once again, we apologize for any inconvenience or frustration you may have experienced, and we thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of excellent.
  Please feel free to reach out to us directly if you would like to discuss this matter further or if there is anything else we can do to assist you.
  Sincerely,

   

  **** CDJR of Stevens Point 

  Customer response

  03/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The dealer returned my plates immediately after I notified them I had contacted BBB.  Thank you BBB, you provide a much needed service. 
  
  Regards,
  
  *******************
  

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