ComplaintsforJim Olson Ford-Lincoln, LLC
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Complaint Details
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Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called several months back to schedule service for my 2018 Mustang. My car had issues where it made strange noises from the engine compartment and a few times stalled out at stop lights. I explained this to the lady on the phone and said I would receive a call back later with what to do. Later on I received a call back from the service manager and he explained to me that Mustangs are not the most refined cars and you may notice different noises. He also explained that as long as the car restarted after stalling there was nothing to worry about. To be clear this is a 2018 Mustang still under factory warranty not an old relic that should stall out. I was amazed after hearing this response and didnt even know what to say, I of course never had my car serviced here by choice after this. Unfortunately, on May 18 my cars transmission failed and it had to be towed to *** Olson because it was the closest dealer. I also believe the issues I was told where normal was a warning sign of this failure. It has been well over a week now and I still dont have my car back and they admitted it will be a long time yet. Im very frustrated as my car is under factory warranty yet and I even reported issues I thought werent right prior to this. I reported those issues I had because I knew something like this would happen if I ignored them because I am a responsible car owner. Also, I drove by the dealership to check on my car and saw it parked outside with a new dent/chip that was not their when I had my car towed in. I was already frustrated with the service prior and this really just topped it off. They also stated that they will not cover the damage they caused and blamed it on the tow truck driver or suggested maybe a customer did it while outside. I am very upset with how unprofessional these people are and theyre lack of knowledge.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.