ComplaintsforQuietwoods RV Sales & Service

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a camper from this business in December of 2023. A purchase price was settled upon and although the camper was sold AS IS the dealership assured me that they had notified me of all issues with the camper that they knew of and that the camper had been thoroughly cleaned. Upon receipt of the camper and bringing it home I found that the sewage compartment had not been emptied and was half full along with a leak behind the refrigerator section of the slide out that has mold and has caused structural damage. I had to empty the sewage compartment at my own expense and with risk since this was a biohazard since it was waste from other people. The dealership said they could not guarantee that the camper did not have a leak when I spoke with them prior to purchase however they assured me that they did not know of any leaks or damage with the unit. After finding the leak in the camper that has caused quite a bit of damage I found an intake paper from the dealership from when they took the camper in and listed on this form was the leak, damage from the leak, and a few other issues that where never reported to buyer, myself. This business utilized 50 States DMV for title and registration work. It took months and multiple times of calling Quietwoods and 50 States to get the paperwork finished. Finally I had to pay taxes to 50 States DMV to get the paperwork finished that I had already paid to Quietwoods because 50 States DMV never received any communication back from the company when trying to obtain the rest of their payment to complete the title and registration. I contacted Quietwoods about the tax issue and they assured me that they would reimburse me the funds that I paid and that I would receive a check in 3 to 4 weeks. It has now been well over 5 weeks and I have still not received any payment from them.

  

  Business response

  07/09/2024

  *********************, Operations Manager had a discussion with ***************************** and she agreed to accept a reimbursement of $1000 to satisfy her.  We have agreed to send her a check in this amount as soon as she responds to my email to her stating that the check will be the final compensation she requests.  This should settle this issue.

  Thank you

  *********************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/12/24 I purchased an ** from their *******,** location. With two understandings 1) They would make a payoff for my previous ** within 20 days and 2) They would complete the proper paperwork for my New York State Title, Registration and Plate for the new ** unit. They promised I would have them in about 4-6 weeks. Issue 1) They never made the payment within 20 days as promised. I recived a call from my bank almost 30 days later that if I didn't make a payment that day, my credit would be negatively impacted. I had to drop everything and scramble to the bank to withdraw money and then make a trip to the credit union to make a payment on a loan that should have already been taken care of but wasnt due to their negligence. Issue2) I am currently at the end of the 14th week with no answer from the dealership as to where any of my documentation is. I have sent multiple emails and made dozens of phone calls. They have ensured me that the paperwork has gone out and I should have it "soon". The bank is now pressuring me to have them listed as a lein holder for the ** but I cannot comply without the paperwork from NYS. The dealership cannot give me a tracking number for my documents leaving me stuck with a loan payment on an item I cannot use. They charged me $1500 for the "service" to get me these documents that they cannot be deliver on. While leaving me with an ** that I cannot move legally.I need my NYS Title, NYS registration and NYS rv plate before the end of April, if they have to drive to NY and go to the *** themselves and then to deliver the items to me.

  

  Business response

  04/29/2024

  Hello there, 

  My name is ********************* and I handled the complaint with *********************. ***** and I had a conversation on the morning of 4/13/24 regarding his complaint. I then told him that I would get with the company that was holding the documentation up from him receiving them, 50 States DMV. ******, 50 States DMV, was very helpful in getting this within 48 hours from me contacting 50 States DMV. They made a comment in their notes to email me a copy of the documents ***** needed, and I received them 24 hours later. I then forwarded them onto ***** and told me "thank you" as a reply. I asked if there was anything else I could do for him, but never heard back. I assumed he was satisfied as his complaints to me stopped rolling in. 

  Sincerely, 

  ************************************

  Director of Operations

  Quietwoods RV 

  Customer response

  04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am unsure when ***** believes our last communication was but I've attached a copy of our emails back and forth.  With the last one being from me on April 17th 2024 and left unanswered from their end.  I still have no NYS title for proof of ownership. ***** claims I'll never recieve it which is not in accordance with New York State law.

   I still have never recieved anything from the dealership when they broke Wisconsin law by failing to make the payment on my trade in. Which is required within 20 days.  Leaving me in a hardship position to scramble and make an extra payment with time off of work for a payment that I was lead to believe would have been made. 

  The dealership still owes me my NYS state title.  Which was originally promised months ago and compensation for their error and failure to make the loan payoff on time. 

  
  Regards,
  
  *********************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased our destination camper from Quiet ***** Slinger early September 2023. Within 2 weeks we noticed the ** in the main living area was not working. I called immediately & was given a few excuses why it was not working right and was told to put a box fan in the hallway to push cold air from our bedroom ** into the living room. After a week I called **** in Service again and told him he needs to get out here and look at it, it is not working. He stated he would come out mid-week, we are not up there during the week so instructed him where the key was. We never heard from **** during the week. We got up there the next weekend and he apparently never showed up. We spent a week in 80+ degree camper till I called again & said "No something is wrong with it, you need to come out here and look at it now & please show up this time." Along with the ** our wine fridge was not working properly. There was a 10' difference between the top & bottom of the fridge & also as we were closing up our camper on Oct. 7, 2023 weekend we noticed the back door going into the bedroom wouldn't lock and was warped. I called again & told them they will need to look at the door and wine fridge also, camper is brand new & still under warranty. **** finally comes to take a look and states yes, the ** and back door need to be replaced & so does the wine fridge but was not sure if he could get it covered. If it isn't working right it needs to be covered, camper is NEW. This camper was over $50,000. Months went by and we heard nothing, I called several **************** I called and talked to the ******************* said he would take care of us, he even gave us his #. Nothing... I finally got a hold of him mid-Jan and asked what was the status of our 3 items. Miraculously the wine fridge just came in that day and he would call us back on the door & **. I have texted **** twice, Jan. 22nd and Feb. 5th and no response. I was told 8 weeks to get the ** & Door in, it has been going on 5 months.

  Customer response

  02/06/2024

  Hi, I filed a complaint this morning with quiet *************** in Sales. I got an email from you guys stating that if I have contact with the company to let you guys know but I could not figure out where on my claim I was able to send you guys an email.

  
  

  I did receive a call today from them, letting me know that the door is not in yet, the door decal did come in, the air conditioner is not in yet, and they were going to check again on the wine fridge.

  
  

  I did voice my displeasure again with the way things were handled. And I did let them know I will never buy from them again.

  
  

  I received a second phone call a few hours later letting me know they were gonna buy us a new wine fridge themselves versus going through #Warranty, and I did approve. They said they would keep in touch with me when the door and the air conditioner come in.

  

  Business response

  02/06/2024

  I talked with ********* about her camper this morning.  She explained that her camper is covered for the winter and we could not get to until spring due to campground closure.  I did tell her I would contact her when her parts arrived at our location and that I would also talk to the Service Manager at our ** ***** locations to see if they could do the work for her as it is closer to her location.  They did agree to take care of her in the Spring when they could get into the campground.  I discussed the refrigerator not cooling to meet ********** satisfaction with *****, service writer in ***************** store and he explained to me that it is only made to chill wine temp, not get soda and juices cold.  I told her that it is cooling to the temperature it was supposed to so we would not be able to get it warranted but she was not happy with that answer.  I offered to replace it with a new one and we would sell her current unit as our inventory and she was satisfied with that.  

  Previously I did go on a service call to her camper with my ************* to look at the ** and the door not closing properly and the wine chiller not cooling enough at the end of October.  We did find the ** was not cooling like it should , we took all the readings and turned it in to warranty.  We checked out the door, made adjustments and it still did not latch or close like it should, we also found the door was warped and again took pictures and submitted to warranty.  

  So in closure with ********* we will handle this in the Spring.

  Sincerely,

  *********************************, Service Manager

  Customer response

  02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did speak to ***** today, but I did not say they could not go work on our camper because it is covered. I advised him they can go work on it, but they are responsible for removing the cover. 
  

  When the door and AC were both ordered we were told 8 weeks they should be in. We are going on month five and it is still not in. I would like to leave the case open until the product is in hand., And appointment is scheduled to go install the door and AC along with the wine fridge or we will be back to the same thing of not having any communication and the job not getting done. So the sooner the and air conditioner and door comes in they can go ahead and remove the cover and work on the camper as needed. As long as they give us 24 hours notice to let the campground know they will be on site.
  

  I did approve them purchasing us a new wine cooler, And I appreciate those efforts. But to be clear, the one that was provided in our camper had 10 difference between the top of the fridge in the bottom of the fridge, which is not normal, we confirmed with a professional refrigerator company. That is why it needed to be replaced. Again, we appreciate them taking on the responsibility and purchasing us a new one to make it right.
  
  Regards,
  
  ************************************************

  Customer response

  02/28/2024

  Consumer states that the camper can be accessed in the ** park with 24 hours notice, and the cover can be removed by them. The consumers will be there in mid-March, if they would like to meet them out there at that point. 

  

  Business response

  03/01/2024

  I talked to ****** from the BBB on the 2/28/24 and let her no that the door just came in for her camper.

   The ac was delivered a few weeks ago and the decal for the door came in shortly after.

  We will Be having our other location in ***************** doing all of these repairs.

  The ac and decal is in ***************** already. 

  I did call ********* when the ac and decal show up, I told her I was still waiting for the door and wine chiller.

  we are still working with warranty on the wine chiller to see what forest river will do with it. Just found out right now at 10:52am Today 3/1/24 that they are going to replace the wine chiller

  Just got off the phone with ***** from ********************* she said we could not get into the campground till after the 15th of April.

  ***** did mention that the reason we can get in there till April 15th is because of insurance reasons and because on the soft ground and it can cause rutts.

  This is a standard procured for all campgrounds.

  I will be calling ***************** today to set up an appointment to get this done.

  And they will call to let ********* the day and time.

  If you have any other questions feel free to reach out to me 

  ************ 

  Thanks **********;

  Scenic Rv Service Manager

   

   

   

  Customer response

  03/01/2024

  Better Business Bureau:
  
  

  Thats interesting that they wont let them in to fix the camper as we can go in anytime we want as long as we have 24 hour notice.
  

  As soon as I have an appointment date and time, hopefully the week of April 15, since it is on a Monday, we will then be able to close the appointment. I will wait to hear from **** with the appointment date and time.

   

  thanks

  kati 

  Customer response

  03/19/2024

  I just got a text from ***** who is the manager at the campground last night and she said her husband ***** will be at the campground April 10 and they would allow **** and his team to get in to fix our camper. I have attached a screenshot of the text message. 

  
  

  I will try to reach out to **** today, but I wasnt sure if you could make note since weve not heard back a date since the last time he spoke to us.

  
  

  Customer response

  03/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Ive spoken to **** and we have confirmed April 10 at 10 AM. They will be able to fix our camper. Im happy to close the case with the caveat. If it does not get fixed on the 10th I will have to re-open until everything is fixed as promised, and to our standard.

  
  

  Regards,
  
  ************************************************

  
  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/28/23, we purchased a 21 *********** Champagne Editions 38EBS camper, that was on consignment, for $92.436.73. The original owner paid Quietwoods RV to inspect the camper and the ** ** Buyers guide was signed By ********************* and ************** on 7/18/22, stating that there was no damage to the *** Labor Day wknd we noticed that there was water in the closet. On 9/9, we took the trim off the bedroom slides & discovered both slides had water damage. I reached out to Quietwoods RV & no one was available. I spoke with **** on 9/11 & provided pictures. **** agreed that the damage had been there at the time of the sale. **** acknowledged that Quietwoods signed the inspection form on 7/18/22, stating that the ** does not have interior or exterior water damage. **** stated that they attempted to contact the original owner, who did not return his phone call. He contacted their Cedar Creek rep who acknowledged that other campers had recalls for this same issue. ************, ** did agree to pay for the materials to fix the slides. **** stated he attempted to see if the extended warranty would pay for the labor to fix the **; however, they only agreed to pay for 1 hour. I reached out to ************** to Christmas stating that we wanted to get the camper in for repair and would pay for it. He told me that the techs do not work between Christmas and New Years. He also stated there were a few jobs coming in but would see what the priority would be and get back to me. It is now 01/29 & I still have not heard back from Quietwoods. I even texted **** asking for the composite wood. He has read the text but wont respond. I also would like it noted that they would never call back when when say they would...I would also have to call for an update.

  

  Business response

  01/31/2024

  To Whom it may concern:

           This is *************************, the service manager for Quietwoods RV in ********************, **., responding to your request for ******************* complaint #********. I along with ********************* the general manager did contact *** and let her know that if Cedar Creek would not pay the labor for the repairs that Quietwoods would take of it and there would be no cost to her. We have been working with the extended warranty and Cedar Creek since fall of last year to get this concern taken care of for the customer, unfornuately Cedar Creek  would cover the parts but not the labor and the extended warranty did not participate with any part of it. We do have parts here that Cedar Creek shipped to us, we are in the process of scheduling the trailer for repairs.

   

  Thanks *****

   

  Customer response

  01/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes they have agreed to pay to repair the damages; however, I will not accept to resolve this issue until the repairs are completed.    I will be bringing the unit to their dealership as soon as I am able to get it out of storage, which will be hopefully in March.   I have been told that they will make this a priority and get it completed within 2-3 days.   Once this occurs then will accept to resolve this claim.
  
  Regards,
  
  *******************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Quietwoods back in August of 2023 originally to see if I could get them to move my cabin from ********* to ********, after about a month and a half of going back and fourth with the service department (who would often never call back or reach out) we finally decided to JUST have Quietwoods remove the cabin from our lot in ********* and perform some repairs to make it road worthy. They then quoted me $2000 to do the repairs and the cost of labor. (They tried to charge my account without permission) I then had another semi driver come out to pick it up and move it to ******** for us. Upon his arrival he found that only the tires had been replaced and no other work was done to make it road worthy. He spent two days doing the repairs on their lot before he could move it. He also found they had damaged the cabin in the move and blamed it on the fact that there was a deck on the site with the cabin. There were plans to have the deck removed until Quietwoods had someone come out and look at the site. We were then told nothing needed to be done to the site, so we scraped the plans to remove the deck. (I have written emails and dates this was done) Not to mention they lied about the labor put into moving the cabin to charge me more. They continue to contradict their original statements, luckily I have email and text message proof of the original statements. The service woman Ive been working with, *******, gaslights and try to blame everyone but themselves for the poor work and lack of work done that I paid $2000 for. They have been completely deceiving and are clearly taking advantage of a young girl trying to help out her elderly grandparents move their cabin. I am at a loss and have no idea what to do at this point. They refuse to reimburse for the damage at the bare minimum. I am extremely unhappy and this has been a battle from August of 2023 to October of 2023.

  

  Business response

  10/23/2023

  Good afternoon,

  Responding to complaint above. I have attached ENTIRE  conversation with ********** and the service department. As you can see in the conversation between the two everything was outlined as to what needed to happen with the park model and also said charges. Each time card was charged ********** was informed and acknowledged said charges being charged at that time.  Quietwoods Rv was hired to remove a log cabin style park model off site at Rustic Timbers campground. With the size of  a park model ( 10 wide by 14 high) special equipment is required to do so due. A semi and a skid steer. Charge for a skid steer is $600. ********** was in charge of preparing the sight so the park model could be moved which included moving the deck which Quietwoods requested to be moved or additional charges would be charged (quiet ***** did not charge more). ********** requested that tires be changed on the park model, onsite did quietwoods did have to change three of the four tires out that were on the park model due to the condition and not safe to travel down the road. Quietwoods did change the tires NOT the rims. Upon the driver coming for the park model he did not arrive with a semi he arrived with a 1 ton truck, was not prepared to the wire the park model for brakes or lights for travel, which was outlined for ********** to tell her driver to prepared to do. The driver arrived at our facility at 11am and did leave the next day due to not being prepared, one of our technicians opened up a camper for the driver to stay in that night to help him out. Charges for work are as followed:

  $600 skid steer fee

  $630 new tire fee 

  (those two added are $1230)

  $770 (left over, divide by our labor rate is $160) which is 4 hours of labor to remove park model

  taxes were $104.27

  It takes two technicians to move this size of a unit. 

  The unit was scraped in the rear corner due to the customer not having the deck moved away from park model as outlined and requested by Quietwoods RV. Also ********** refers to road worthiness but not anywhere in the conversation does it say quiet ***** was paid to make the park model road worthy for travel to Colorado. 

   

• Initial Complaint

  02/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We (my wife and I) went to a camper show Feb.4th, 2023 and put $500.00 down on a camper we wanted to purchase, we used a credit card for the down payment, we were offered a discount for buying at the "show price ". We went to the business to sign a purchase offer with the finance guy/ ********** When we got home we realized the purchase offer was a different one than the one we agreed upon (He slipped a different purchase offer in our packet). We declined that purchase offer and sent the required paperwork to **************** whom was listed on the offer. I questioning if there is another purchase offer we don't know about? I contacted the finance guy at Scenic RV in ******* and said were doing the finance at one of our banks. The rv finance guy sent me purchase offer with incorrect sales price not the "show price", and incorrect down payment amount. I reached out today to let him know about the situation and we declined the extra service packages he tried to sell us on. While we are waiting for the new purchase offer I noticed an unauthorized charge to our credit card, the one we used for the down payment, for $500.00 to their business. Lack of trust I have for their finance personnel at this business. We were looking ahead for a new camper purchase, but now I'm skeptical if it will work out. Wondering also if an agreement isn't resolved, will we get our down payment back without a hassle. I don't want this camper show experience to become a nightmare.

  

  Business response

  03/01/2023

  ****************,

  A member of our management team will be reaching out to you to help in resolving your complaint.

  Thank you,

  Scenic RV

  *******

  Customer response

  03/14/2023

  We're going to drop off our trade in and pick up the new camper at the dealership on March 16th, 2023 at 1 pm.

  Customer response

  03/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The trade in / new camper went very smoothly,  they walked us through the features and spent extra time getting the hitch  / stabilizer to work properly. The crew was very courteous and professional.

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 1st, 2022 I had made a call into this dealer to talk about trading in my 2021 Skyline ********* **** Park Model. My unit was bought new from Scenic RV in 2021. I spoke to ***********************, who was the selling salesman of the unit when it was sold new. I explained that we wanted to trade in our park model for a unit that could be mobile. He understood and asked for a day or two to get a trade value number generated. I agreed that that would be fine and I awaited his call. We then communicated the following week on September 6th and *** stated that he had come up with a number for my trade. The trade value he gave me for my park model was $66,000. I explained to him that we wanted a bunk house unit. He had a 2022 Prime time ******* bunk house model that he quoted me on. I told him that I would talk to my fianc and get back to him. We decided we wanted to move forward with a unit from Scenic RV. When we talked to *** next he explained to me that the trade number he quoted me had changed from $66,000 to $50,000. *** told me that was the owner's decision and it was the final number. That conversation left me in awe. How a business can quote me a trade in value and then change it by $16,000 over the course of a weeks time. I myself work in car sales and when I quote a trade in that number does not change unless something significant changes like mileage, title problems, etc. In my case nothing had changed with our unit. I believe it's fair that when a unit is originally appraised, that number should be honored. I would like to continue doing business with Scenic RV and for them to stand behind what was originally quoted.

  

  Business response

  11/11/2022

  This conversation took place over the phone, not in person

  Yes, the price of the trade did change because he was given a price of $50,000 from our Fox Valley dealership from the new owner.

  We apologize for the misunderstanding. 

   

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new 2021 Surveyor model 267RBSS travel trailer from Quietwoods RV sales and service on 5/26/2021. We paid $30,069.50 Cash for the trailer. We discovered a failed seam of a vinyl floor patch when we went on our first camping trip to ********************* on May *****, 2022. The failed patch was under the slide out so we didn't discover it until we used the trailer. We tried to contact the dealer at Quietwoods RV, who were very hard to communicate with. They would take phone messages and promise to call back but so far they have not once called us back. We then emailed a picture of the failed floor patch to Quitewoods RV showing the failed seam. We didn't hear from Quietwoods RV for over a month so when returning home from a camping trip from Harbor ****************** on July 13, 2022 we stopped at the Quietwoods dealership to inquire about the failed flooring. They had us drop the trailer off on July 14, 2022 to have the flooring people take a look at it. Because we had other camping trips booked we had to pick our Trailer up on July 22,2022. When picking up the trailer we were told that the flooring company had already looked at the floor and was putting a cost estimate together. We have not yet received a cost estimate or cost breakdown. When I called in September I was told that Forest River denied our claim saying that our warranty was up on May 26,2022 and our claim was on June 2, 2022. This failure happened prior to May 2022 within the warranty period. There is an implied warranty that new products are not defective and the Quietwoods service department representative said that so many of the trailers that Quietwoods received in 2021 were defective from the factory and that they were swamped repairing the "junk" that they received from the factory. All we are asking is that our floor be repaired properly.

  

  Business response

  11/03/2022

  To whom it may concern:
     In response to Mr.****************************** request for fixing the floor issue on his Surveyor trailer. I did reach out  to Forest River and they denied my claim because it was past the warranty period on the trailer. What I currently did was contact Forest River to see if they would do some type of goodwill for the customer, I have not received an answer back at this time.  I will work with Mr. ***************** to find a way to get the floor repaired as quick as possible, hopefully with no cost to him.
  
  
  Thank You
  *************************
  Service Manager,  Quietwoods RV.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2022 Salem hemisphere ** purchased May 27th 2022, purchased from Scenic RV in ******* paid $54,115.33, upon shopping for an ** I made sure my salesman *********************** knew that the truck that I was there in was the truck I would be pulling the ** that I purchased with. I told him dont sell me something that is too heavy for that truck I was in as I dont know anything about trucks or towing. Right on their website it says they will help with that. This ** is over my towing weight of my vehicle to safely and legally be able to tow with my truck I have found out weeks later and after I towed it a couple times. He misinformed me on tow/haul option on my truck as well and I was towing improperly which could have resulted in an accident. I requested he take it back and he did say I could trade in on a lesser size, none are even similar in layout for my needs. I need just one bed and enough extra living space for two large dogs and the smaller options force you into a two bedroom style and takes all the space I need therefore none of the rvs they sell or can special order fit my needs. I tried to find one to fit my needs but they have nothing. This ** has a laundry list of warranty issues that have come up and I will be looking into reporting it as a lemon as well. I just wanted an rv I could tow and this is turned into a nightmare and he stopped responding right away after he offered a trade in on something smaller. I prefer not to go back to this place ever again yet that is where I am to have repairs done and also Im still not legally able to pull the camper they sold me. Just to make a sale now Im stuck with a $54k camper I cant legally pull thats falling apart. Why cant he take this ** back? It wasnt ethical to sell it to me.

  

  Business response

  09/15/2022

  Sorry for the delay in our response.
  On May 27,2022 ****************** came to our ******* location to look and purchase a new **. She told salesman *** what she was looking for and he took her to the Salem Hemisphere 308RL Travel Trailer.
  She told *** it was Perfect and had to have it. He wrote the sales contract and *** sent it off to Ms. ********* bank.
  *** did ask ******************** about her truck, and she said no problem she had just purchased a new GMC with 6.2 engine in it.  *** did call the local GMC dealership to verify,and they said she could haul over 10K. (The ** purchased according to ******** has a UVW of 9063lbs.)
  That same day ******************** took delivery of her **. We also installed a 10K hitch and brake controller on her truck.
  On July 29, 2022, *** received a text message (screen shots attached) to tell him she was having problems with her ** that it was too heavy to tow. *** suggested that she trade it back in towards another.
  Scenic RV is still willing to have ******************** trade this back in towards something she feels more comfortable towing.
  As far as warranty/ service issues we havent any record by call or email to our service *****
  She would need to contact service mgr. ******************* and we will be happy to assist her with any service/warrant issues she may be having.
  
  Scenic RV
  *******

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Camper repair I brought my unit in for repair on June 2nd 2022 On June 29th I went to pick up the unit and there was damage to the front of the camper that was not there when unit was brought in.I have both a witness who was with me at time of delivery and picture of unit day it was brought in and the damage was not there at that time.The staff took picture when I brought it to their attention and said they would get back to me.Even with sending emails and phone calls I have not received any response. I would like the damage to be repaired.

  

  Business response

  07/25/2022

  An appointment has been set up to have ********************** bring in his camper at the end of the season and have it fixed.  He can continue to use the camper until that time.

  Customer response

  07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I have not received any notification on when or where to bring the camper from Quietwoods, I also don't feel that if I have to travel with the camper further then the ******************** location is fair for me to accrue those fuel and travel costs as this would be more then 50 mile from where it is stored.]
  
  Regards,
  
  *****************************

  

  Business response

  07/27/2022

  Quietwoods RV is 100% willing to fix ************************** camper.  All he has to do is drop it off at the end of the season at the ******************** store as he stated and we will take care of the rest.  Our body shop is off location and ******************** to where it needs to go to be fixed.  We do not know where the confusion or disagreement is coming in to play.

  Customer response

  07/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩