Business ProfileforLotus Salon & Spa, Inc.

On June 24th I booked an appointment online with my hair stylist (******) who I have gone to for multiple years now. To book online appointments you must pay a deposit to ensure you come to your appointment. It was originally for August 4th at 8:45am. I tested positive for COVID-19 on Tuesday ************************ 2nd and I called the very next morning to inform them due to my upcoming appointment. We rescheduled the appointment for August 18th at 12:30pm with ******. My hairstylist, ******, ended up resigning sometime before my appointment and I received an email on August 7th from the owner of Lotus Salon ****** about the resignation and rescheduling my appointment. I said I wouldnt be rescheduling at that time. I asked if I would receive my deposit of $38.25 back as I didnt no call no show to my appointment or cancel it with less than 24 hours of notice, which is all it states on the booking sight about the deposit. The owner said I would only receive a store credit and not an actual refund as I could use the store credit when I schedule a new appointment with a different stylist. I did not want to reschedule with a new stylist as I was a client to ****** and went to Lotus Salon because I enjoyed the services ****** provided. I continued to converse with the owner, ****, about how I dont have a need for a store credit and I booked the appointment and paid the deposit for a service Id be receiving from ******, which I would no longer be receiving. As well as the fact that I hadnt done any of the acts stated (no call no showing, cancellation with less than 24 hours notice) that made the deposit nonrefundable. She refuses to give me a refund if its not in the form of a store credit to her salon. *** continued to explain and converse with her about this matter and I dont see it resolving without further involvement. Below Ive attached some of the emails, the deposit amount on my account, and what the site shows when booking your appointment/paying the deposit.