![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMain Appliance Service, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dates: December, 2022 - March 2023 Cost total $306.48 (Main Appliance) plus $174.08 *********** ********* 1) Main Appliance was committed to install a dishwasher Dispute: The installation was unsuccessful / incompetent attempted by untrained Main Appliance staff.Main Appliance has not tried to solve the problem, blaiming it on me.(see document upload)Business response
05/23/2023
We were hired to remove and replace a dishwasher supplied by the homeowner. When the dishwasher was installed it was found the unit would not power up and the homeowners kitchen electrical did not supply power to the unit, Bosch sells an optional power cord which the homeowner did not purchase nor provide to us when we arrived to install the dishwasher. We provided that optional power cord, plugging the dishwasher in under the sink temporarily and suggested the homeowner call an electrician to determine the fault with their household electrical. Whenever we find an electrical issue in a home it can be a potential safety or fire hazard and we notify the homeowner. We are not electricians nor do we troubleshoot electrical issues within a home. This is outside the scope of what any appliance repair company would do and is the responsibility of a licensed electrician. When the customer called demanding we pay her electrician bill we requested the electrician to call us to explain why the issue was our error and she refused to do that. The invoice provided is incredibly vague. Based on sending 2 technicians to the home who both stated the issue was with the home, I do not feel we should pay a bill to remedy issues with this homes electrical. We provided the service we were hired to do.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.