Business ProfileforKari Toyota

I had my Camry serviced there and they didnt fill the oil to recommended capacity or top off the windshield washer fluid. I went back to them and they said everything was fine. I know that even though the oil was in the safe zone it wasnt filled to specifications. I told the service manager that I was unhappy with the service and that Im not coming back to Kari Toyota and all he said was ok!!

I have confirmed **************** brought his 2017 Camry into our service department on February 7, 2022 and our technician changed the oil and oil filter. According to our service manager and other service department employees **************** brought his vehicle back in two days later on February 9, 2022 with the complaint that the oil was not full and the washer fluid was not topped off. The service manager offered to go out and look at the oil level with the customer, but **************** did not want to go with him. They took his Camry into the shop and after briefly letting the oil settle the service manager checked the oil which was exactly on the dip stick full line. This was confirmed and verified by two technicians. No oil needed to be added. I am not sure what **************** noticed but I'm wondering if he did not let the vehicle rest long enough after the vehicle was running before checking the oil level. This will cause the oil level to look low as much of the oil may not have returned to the reservoir yet. That is just a suggestion as it is common. Our technicians set a digital reading for each vehicle to measure the exact amount of oil to add to the tenth of a quart so the measurements should be spot on.When the vehicle was in the shop they also topped off the washer fluid. It is estimated it took less than a cup of fluid to fill to the absolute top. This was two days after the original service was preformed and I am not sure if **************** used the fluid or not in those two days, but if the fluid was that close I would deem it acceptable even if he hadn't used any. We do add washer fluid to customer's vehicles when they get an oil change but we do not claim to fill it to the top and it is a complimentary service. The customer does not pay extra for the washer fluid.I am sorry **************** is unsatisfied with the service he received from us. I apologize for that. We hate to lose a customer but it is ******************** option to get his vehicle serviced wherever he would like.