Business ProfileforCourtesy Auto & Truck

I ordered a 2022 **** Maverick from Courtesy Auto in Truck Center in October of 2021. Only proof of ordering I received was a receipt for my $500 down deposit and a printout of my"order". I called to check in a number of times, which I was either put on hold to leave a voicemail to not receive a call back for 3 to 4 days, if at all. I called every 1-3 months and was basically told "we have no idea" for at least 6 months every time. My order was converted to a 2023 model and I was told I didn't need to do anything to have the order redone, so I just kept contacting the employee I had been dealing with with no response. I tried contacting the **** chat service, but they said I was supposed to have an order number and/or VIN number from my order, which I reached out about and got no feedback on. I was finally told around May 2023 that there was a build date set for June 6th. 3 weeks later I got three calls within 24 hours telling me that it was ready on Thursday and then again on Friday and Saturday, which is more communication than I had received in the previous 6 months.After ordering, I reached out asking about the *********** and student recognition programs and was told not to worry about it until the vehicle arrived by multiple parties at the dealership. When we got to the dealership on the day of our appointment, I was told that the vehicle was "exactly as ordered", even though items were missing.The maverick had 30 miles on it with a small dent in the fuel door, even though it had been ordered for me specifically and I had waited 21 months for it, which I mentioned at the time. I was never offered to test drive a maverick at the dealer. It was also never offered to get financing info or lock in a rate when ordered, when I could have potentially gotten a loan with almost half the interest rate that I did, had. I have called the dealership and customer service line, having spent probably 12+ hours on hold, and haven't gotten anywhere, just transferred endlessly