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ComplaintsforFour Seasons Motel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Feb 6th, 2022, I made a hotel reservation at the *** Hotel in ******** ** for Sept 16th - Sept 18 for a total price of $327.42. Room listed at $149.00 per night plus taxes). I received a confirmation notice via email on 2/6/22 at 6:07pm (Confirm #**********)I received a phone call on April 5th, 2022 from an oriental woman who was very hard to understand. She told me my reservation was cancelled but I could not understand why. I went to the hotels website and discovered they did have rooms available for a total of $941.00. The reason for my stay is for the motorcycle rally being held there. I made my reservation early to ensure I booked a room. Obviously the Hotel is attempting to ***** guests at an inflated rate. I attempted to contact the hotel with no one answering the phone.I am requesting that the *** *********** the original contract that they accepted from me on Feb 6th, 2022. I do hold a copy of the confirmation notice.Business response
04/29/2022
BBB COMMENT BY STAFF SKW:
I have nothing to do with this - its an issue with corporate in *****. Its an international franchise.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.