![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEpic Home Remodeling Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pursuant to the contract titled 0Contract for Remodeling and dated August 10th, 2022 (Agreement), you have conducted yourself in such a way that has materially breached this Agreement due to the following actions: 1)Job abandonment without completed description of work. Section 1.1 of the agreement outlined below;a.Removal of existing shower panb.Replacing plumbing in shower to accept soaker tub. Reroute plumbing in bathtub to toilet the side of the bath for walk in shower. Replace and install new show drains for shower and bathtub.c.Install new drywall and concrete backer board on bath walls and floor. Apply red guard waterproofing X2 coats for watertight *****.Build customer ***** shower pan with curb, dry pack installation with rubber membrane. Build to customer spec X2 knee walls and cap with hard surfacee.Install 200sf tile est. Use leveling system and non-sag mortar. Install new granite on ***** and niches.f.Finish all walls and sand prime paint entire bathroom to level 5 finish. Install new trim and clean to perfection. Repair skylight walls and corner beads. Install water jet tub and fictures2)Non-responsive to communication around completion of contracted work from Agreement.a.Text messages sent on the following dates with no return communication;i.9/14/2022 9:25am, 9/14/2022 2:07pm, 9/15/2022 6:59am, 9/15/2022 11:14am, 9/18/2022 9:22pm.b.Phone call made on following date with no return communication:i.9/15/2022 6:25 pm c.Emails sent with specific dates of required communication with no response on the following dates: i.9/15/2022, 9/20/2022, 9/26/2022 3)Work of Agreement not completed by contracted timeline outlined in section 4.1 of Agreement. Amount to be paid back to **** and ************************* from Epic Bath Designs for breach of contract - $2,755.00 in form of cashier check.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.