ComplaintsforGJ's Salon N Spa

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appt for an express manicure and pedicure. the appt was made with ***** on the phone and they took my cc for no call no show. I went in and nobody told me she was an apprentice til I saw the sign on the wall in her booth. the first polish was dried and clumpy and textures because it was dried. I told her it didn't look right and she continued. after she was done I was hesitant on doing the pedicure because of how awful the nails were. I asked for 2nd opinion and the woman agreed they needed to be done. the second attempt was better but still missing color on the nails and stains skin around and cuticle not pushed bacj. not what I expect of a professional service. I said I didn't want to continue the pedicure and I wasn't happy and the owner snapped at me and said what did I say.i said I didn't want to do my toes if I wasn't even happy with my nails being done 2x. she said I paid online and they have a policy for cancelled services. I had a valid point for canceling my service. this is unprofessional and I did not deserve to not be told up front that I had a trainee doing my nails. I didn't pay for that. I paid for a professional service. I said I would pay for the manicure and she said no im.not charging you. yelled at me to never come back. then she went and charged my credit card 60$ this is unacceptable. I could have done ******** at home just the same as this girl did.

  Business response

  12/16/2023

  Two ****************** has clearly stated that we have an apprentice in training. Her name is ***** and she did schedule ******'s appointment for 12/7/23.  We do have a sign up by her station stating that she is an apprentice as well and to be patient with her.  ***** was fully trained on how to do an express manicure and express pedicure and had done multiple by the time this appointment had come. ***** had never ran into the problem of a clumpy polish before or how to handle it and should've came to ask one of us right away. Unfortunately she did polish all the nails first feeling that ****** really liked that particular polish and wouldn't want to choose another one. **** another stylist then stepped in and told ***** to remove it all and get a different color, so she did.  As ***** finished the manicure they stood up and I *********************** say that she wasn't going to get the pedicure. I asked my customer to please excuse me and said to ******, "What did you say?" She said she wasn't pleased with manicure so she wasn't getting the pedicure. I asked her what she wasn't happy with? She stated that she didn't get polish in the corners. I said well it looks very nice to me.  She has some peeling skin around her fingers as you can see in all of her pictures, but that is her own doing that is not something we would take care of in an express manicure. I was trying to explain to her, but she wouldn't let me talk.  She kept saying that she is the customer and she did nothing wrong and she isn't happy.  I did remind her of our cancellation policy, which she was told about in ******** messenger and on the phone when she scheduled the appointment.  She wasn't charged the 50% deposit like we normally do when we schedule a new client because ***** forgot to do it. After she snapped at me one more time about it I asked her to leave and told ***** to not charge her anything at all and that she is no longer welcome back in my salon for the way she treated my apprentice and the way she acted in front of all of my guests. She then called back and spoke to my employee ***** claiming that she had pending charges in her account. I said well we have proof that we have not charged her a *****. A couple hours later she had her friend *********************** back and my employee **** answered the phone and said she wanted to speak with me. I said i would call her back when i was free to talk.  I called ****** back and she began to speak loudly at me in regards to the situation again and that i was charging her. I said I have not charged you a thing and i don't plan to. She then said that I was mental and i shouldn't be in business.  I asked her if she was going to let me talk and she kept on ragging so I hung up the phone.  Unfortunately some people feed off of drama. I am not one of them. I run a great business that has been going strong for almost 45 years. Thank you!

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