Customer ReviewsforKB Motors

Horrible. They sold me a car that was supposed to be inspected and have the issues fixed. After 3 days of having this bmw it started smoking out the hood. Had a horrible anti freeze smell. The heat didn't work. My window didn't work. My sun roof didn't work. My trunk didn't open. There was an oil leak of some kind and they had 4 different sized tires on it which messed up the differential. When I took the car there they told me they had other ppl and couldn't get me in. Ok I make appt with them. I bring car back it sits for 3 hours they tell me come get it bc they don't have time. Again new appt. Being my car. They tell me they have me confused w someone else. Finally get to next appt it takes them an hour to supposedly fix everything they were supposed to fix when I bought it. There's still an oil leak. My trunk is just permanently latched. It still smokes out the hood. The alternator had to be replaced by me bc they wouldn't fix anything. And because they didn't fix anything the first several times we had agreed fir it to be fixed they did nothing and told me oh well your problem now. How is this a good business? When they're selling cars that they claim has been inspected but they don't. My friend bought a car from them after me and 2 days later it **** **!

Dear *******,We are sorry to hear that you are not completely satisfied with your purchase of the 2008 *** X5 on November 8th, 2023. We understand how frustrating car issues can be and would be happy to assist you with any problems you *** be experiencing. To get started, please reach out to our service department at ************ to set up an appointment.As with all our vehicles, the *** X5 was fully inspected before sale. Given that it is an older, luxury vehicle with higher miles, we disclosed all known issues at the time of purchase, which were documented on the Wisconsin Buyers Guide that was signed at the time of sale. We also agreed on a set of repairs to be completed, which were carried out after the sale when the vehicle was dropped off. Before the vehicle was picked up after the post-sale repairs were made, it was test-driven by one of our technicians, who confirmed that the heat and trunk were working, there were no oil or fluid leaks, no smoke, and everything worked as it should, except for the sunroof, which was disclosed as non-functional at the time of sale.However, it is important to note that the vehicle was sold as-is, with an optional *************** Contract to cover issues that *** occur down the road. While we strive to ensure every vehicle is in the best condition possible, we cannot predict future issues that *** arise with used vehicles.We genuinely want to address your concerns and find a satisfactory resolution. Please contact us so we can assist you further.Sincerely,KB Motors Management