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ComplaintsforHand & Stone Massage and Facial Spa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had a membership which billed me monthly and allowed me one, one hour massage per month. In late 2021 it became harder and harder to set appointments as they did not have therapists. When I inquired about freezing my account, they assured me they had therapists going through the hiring process and appointments would be available soon. I let it continue and within a month after finally saying I needed to freeze my account because I had 4 credits on my account to be used, they closed temporarily and now have permanently closed. They have only given me ************************************************* to drive 30 minutes one way to the nearest location to use them versus the 5 minutes I had with this location. I can not reach a person to save my life (either this location or corporate) other than at an open location (which is owned by someone else). I have left multiple messages and send an email and have had zero response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.