ComplaintsforFor Love of Dogs Canine/Human Relations Learning Center LLC

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We paid in full $525 for dog training (check withdrawal from bank account attached below)- the agreement was two 2-hour classes a week for 8 classes. We went to one class and did not feel it was a great fit for us. On October 13, I emailed her stating we would not be continuing. I emailed on both October 26 and November 9 asking about a refund, and she has not replied. Previously she responded to emails quickly. There is no info on her website stating anything about a no-refund policy. I certainly do not expect a full refund, but I would like a significant portion returned, as we only attended one out of 8 classes.

  Business response

  12/02/2023

  I apologize for the tardiness of this answer but I have been extremely ill for weeks.

  Attached are many of the emails traded between myself and ************** before and during class.

  Also attached is the contract she signed agreeing that no refunds will be given after the first class.

  The one I sent was in PINK, BOLD lettering.

  The one she sent back signed was in black and while.
  

  I spend a great deal of time on the phone with potential students

  before I ever book their class. I answer any and all questions and am very clear that this class is different to what they ave been used to.
  
  I send all the paperwork via email so all potential students can fill them out in their own good time and I ask that they d so  thoughtfully.
  
  During ****************** first class her dog Butter urinated on the carpets in my classroom before I was able to teach him to use a cloth piddle pad which he did successfully
  Had ************** attended her second class she would have learned that marking with ***** is common behavior in dogs when their humans become pregnant. I would have given her a fail-safe way to protect the carpet in her home.
  There is no way her dog equated "carpet" with a piddle pad as he proved in class.
  I offered to work with the Kozaks on the weekends, something I NEVER do. But I could see they were struggling despite having 2 months to prepare by watching the videos on my ******** page and website which I strongly recommended they do in our several conversations before class started.
  
  ************* had this SIGNED paperwork in her possession for months before she started classes.
  

  I'm sorry even though I offered to work with her above and beyond my normal classes she decided that this just wasn't convenient.

   

  PK Shader
  

   

   

   

  Customer response

  12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Although I am sorry for any illness on her end, I do not believe there was going to be an email response without having escalated this to the Better Business Bureau. 
  I also very strongly believe there are extenuating circumstances in this case warranting a large portion of refund. The contract says "no refunds, but also states this will be evaluated on a case-by-case basis.
  We spent less than one hour on the phone together, had a handful of brief email exchanges, and attended a single two-hour training. Spending a "great deal of time on the phone with potential students" is not specific to our case, and the majority of this time we spent on the phone (and in the first training) involved the trainer explaining her personal background and resume. There were not several phone conversations as indicated in PKs response. 
  The decision to not go ahead with this training was not about convenience, but instead a clash of mindsets (as evidenced by the responses we both have). She was quite aggressive and scolding us regarding vaccinations, dog food choices, and potty training preferences. After the first class we were considering continuing, but with the unusual, singular accident our dog had very shortly after the training (and never again since), it was clear we were not a good fit. 
  I respect the trainers time and am happy to compensate for what that was worth. I also ask for shared respect in this simply not being a successful working relationship. If we cannot reach a mutual resolution, I can simply offer my reviews of her services in effort to help any of her potential future clients to better understand her integrity regarding this circumstance and give insight into our experience.  
  
  Regards,
  
  *************************** ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩