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Find a Location

Legacy Auto Sales, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Legacy Auto Sales, LLC

      337 Portland Rd Waterloo, WI 53594-1205

      BBB Accredited Business
    • Legacy Auto Sales, LLC

      714 N Watertown Ave Jefferson, WI 53549-1183

      BBB Accredited Business

    Business ProfileforLegacy Auto Sales, LLC

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/27/2018

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Legacy Auto Sales, LLC, located in Jefferson, and Waterloo WI, serving all of Jefferson County, sells pre-owned vehicles, including; hybrids, SUVs, motorcycles and trucks.  Trade-ins and auto financing are also available.

    Business Details

    This is a multi-location business.

    Find a Location

    Legacy Auto Sales, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Legacy Auto Sales, LLC

        337 Portland Rd Waterloo, WI 53594-1205

        BBB Accredited Business
      • Legacy Auto Sales, LLC

        714 N Watertown Ave Jefferson, WI 53549-1183

        BBB Accredited Business
      Location of This Business
      337 Portland Rd, Waterloo, WI 53594-1205
      BBB File Opened:
      9/21/2018
      Years in Business:
      9
      Business Started:
      12/29/2014
      Business Started Locally:
      1/29/2014
      Business Incorporated:
      12/29/2014
      Accredited Since:
      9/27/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Legacy Auto Sales
      Business Management
      • Jay Sass, Owner
      • Cody Herman, General Manager
      Contact Information

      Principal

      • Jay Sass, Owner

      Customer Contact

      • Jay Sass, Owner
      • Cody Herman, General Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I bought a car from Legacy in December of 2022. 4 days after I bought the car, I took it back to them because there was something wrong and I had a feeling it was the transmission. They told me they could not find a problem and that they would replace the transmission "to make me happy". I had asked about returning the car and trying to get another one but the general manager told me that I "would not have gotten my down payment back and that I would essentially be losing money." They replaced the transmission with a refurbished transmission and I told them I wasn't paying for it and they did not make me pay for it. About a month and a half later I took my car into the shop because the check engine light came on and there were sensors going out. I took this to my regular mechanic because I did not want to deal with Legacy and they fixed the problem. 3 months later, I am on the beltline and I get a light and message in my car that says 'transmission malfunction service now" and it starts to jerk really bad, I did not feel safe driving the car. Took it to Legacy because they replaced it, and they thought that it was a sensor and replaced the sensor. Said they had to get a Ford technician to come look at my car because they could not figure out what the problem was. They found out that it was the clutch, that is part of the transmission, and they replaced it with a brand new clutch. The total cost was going to be $2,000. They did take off some hours of labor and sold me the parts at their costs and that brought the total down to $1,351. I paid that because I needed my car, even though I should not have paid anything because they should have put a new clutch and transmission in the first place and not a refurbished one. I got my car back on July 13thth and not even two weeks later on July 24th the same message "transmission malfunction service now" came on AGAIN. I took it to them and they told me it was just a sensor and they said it ran fine, then it started acting up again and they found another issue with another sensor.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      RuthCasetta C

      5 stars

      10/03/2023

      This was our first purchase of a used car. Very favorable! Friendly staff - answered our questions. Cleaned the car up very nicely and did the work they said they would. Worked with Jeff ******* - no surprises and a very positive experience!

      Local BBB

      BBB Serving Wisconsin

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