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Find a Location

JB Custom Drywall, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • JB Custom Drywall, LLC

      W186N7141 Marcy Rd Menomonee Falls, WI 53051-4930

      BBB Accredited Business
    • JB Custom Drywall, LLC

      W186n7137 Marcy Rd Menomonee Falls, WI 53051-4930

      BBB Accredited Business

    Business ProfileforJB Custom Drywall, LLC

    Drywall Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/2011

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    JB Custom Drywall, LLC is a full service drywall, painting, framing, and insulation company servicing both residential and commercial properties, offering specialty and custom textures as well as traditional installation, repairs, and patching throughout Southeastern Wisconsin.

    Business Details

    This is a multi-location business.

    Find a Location

    JB Custom Drywall, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • JB Custom Drywall, LLC

        W186N7141 Marcy Rd Menomonee Falls, WI 53051-4930

        BBB Accredited Business
      • JB Custom Drywall, LLC

        W186n7137 Marcy Rd Menomonee Falls, WI 53051-4930

        BBB Accredited Business
      Location of This Business
      W186N7141 Marcy Rd, Menomonee Falls, WI 53051-4930
      BBB File Opened:
      2/14/2011
      Years in Business:
      14
      Business Started:
      3/1/2010
      Business Started Locally:
      3/1/2010
      Business Incorporated:
      3/14/2010
      Accredited Since:
      2/15/2011
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • JB Custom
      Business Management
      • William Neu, Partner
      Contact Information

      Principal

      • William Neu, Partner

      Customer Contact

      • William Neu, Partner
      Additional Contact Information

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We hired them to do our kitchen reno, new wood flooring in kitchen/bath and refinish entire 1st floor wood flooring to match, add recessed lighting and repair drywall, update stair rail and balusters, and put in a new exterior door and storm door and create a exterior duct to vent out microwave hood. The job started on April 10 and was to be completed June 15. They still have not finished as of Sept 18th. The first ********* that put up our new cabinets damaged them requiring me to buy new crown, a door that was misdrilled and he chipped them and sloppily tried to cover up his mistakes with paint. The cabinets ultimately had to be reinstalled. This person was fired apparently. I have yet to be compensated for the extra pieces I had to repurchase. They enlarged our fridge space but had to redo the drywall twice because they didn't make it the correct size. We were told to have new fridge delivered and the space is still too small. The new side door isn't shutting properly and I've asked for it to be adjusted for a month now. The hood duct was not correctly installed on the exterior and now our siding is separating and the duct is exposed. After 2 months of new drywall in LR, 2 cracks developed which they are now fixing...they has to patch the entire ceiling twice now because it was blistering and bubbling. Stair railing rise was 3 inches off on one end and I had to tell the ********* this. A different ********* came to fix it few days ago and said it's done but the shoes and balusters havent been secured and there are exposed screws which we didn't have before. The original person doing it quit before finishing and our project manager has now quit. We were told they could do everything we asked but they've proven they are not qualified. Very disorganized and poor communication. Owner finally came out to look at problems and had no answers. He also did not reply to last text and email I sent many weeks ago. Subcontractors also dented and scratched our new wood floor.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Teri C

      2 stars

      01/22/2024

      Good for a small project, absolutely not qualified to manage a large project with multiple contractors. My major kitchen remodel (over $100k) was quoted to take 4-6 weeks and took SIX MONTHS. Luckily my boyfriend was home for a lot of the remodel because there was no project management and contractors would come over and ask him what they had to do as they had no direction, no oversight. They made very elementary errors that caused numerous project delays - cabinet shelves too long because they didnt account for the cabinet lighting or spice racks, cabinet door dropped and had to be completely remade, electric outlets not recessed after backsplash installed, toe kicks not nailed down, texture overspray all over window, can lights not flush with ceiling, contractors unaware of lock boxes when they arrive, just a mess. I called and emailed, trying to reach the owner, who never returned one call or email. Youd think with a large expensive remodel the owner would reach out when this much goes wrong. This company went from drywall only to now trying to handle major remodels and they are in way over their heads. I only gave this 2 stars because the end result is good.

      JB Custom Drywall, LLC Response

      02/13/2024

      Dear ****,Thank you for taking the time to share your experience with us at ** Custom. We are truly sorry that your kitchen remodel did not meet the high standards we strive to uphold. Your honest feedback is crucial in helping us identify and address our areas of improvement.We acknowledge that our expansion into larger-scale projects as a General Contractor has been challenging, particularly in establishing a reliable pool of subcontractors. The issues you faced with the cabinet work, including the extended timelines, are indicative of these challenges. We accept full responsibility for the oversight and communication lapses that occurred during your project.Despite these challenges, we are relieved to hear that you were satisfied with the final result of your remodel. It was imperative for us to ensure the completion of your kitchen to your liking, and we are glad to have achieved that goal, albeit with difficulties along the way.Reflecting deeply on our business model for ****, we have decided to refocus on the core services where we excel: Insulation, Drywall, Paint, and Carpentry. This decision stems from our commitment to delivering the highest quality of service and expertise to our clients.We are dedicated to learning from this experience and to continually improving.Your business is invaluable to us, and we are committed to making things right. Thank you again for your feedback, which is vital in guiding our improvement.Sincerely,***************** Owner JB Custom

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