Business ProfileforGenerac Power Systems, Inc.

I am a Generac generator owner, it is at my residence. I live in ******, **. I am very disappointed with my purchase. We had a storm come through in May 2024 and our power went out and our generator would turn on and then turn off. We could not get it to stay on and power the house. Mind you, we have a service agreement so it is monitored and maintenance regularly. My husband also checks the oil every 12 hours when it is running even though it is recommended to do it every 24 hours. He checks it more frequently just to be safe. So we called the 1-800 number and they eventually sent out a technician to look at it. The technician told us it was a part called a brush or brushing and that it needed to be replaced. He replaced it and it worked fine. Fast forward to Hurricane Beryl, our power went out Monday, July 8 at about 6 am and the generator kicks in and powers the house. Great news, right? WRONG! Today, July 12 at around 4:30 am the generator stopped working again. It is giving us the same error code as last time so it appears to be the same part out again. A technician arrived at our residence July 15 (Monday) afternoon to do diagnostics on our unit. His evaluation was exactly what I thought it would be. It is the exact same part (a brush) that went out in May 2024 and of course he does not have the part in stock. The technician (Lane) said that he will have to order the part and it will take approximately three weeks to arrive. The technician also said that our generator is from the ***** ******** factory and that he is being told that the rotor in units from that factory were not calibrated correctly. He also told us that Generac is aware of the problem and at this time they are not doing anything to correct it. That is unacceptable. I paid a ton of money for this and you have sold me a lemon. How is replacing the part going to permanently fix it? It's not, it is just a band-aid until the part fails again. DO NOT BUY A GENERAC!