ComplaintsforSteinhafels Furniture

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a LX-*********************************** base and mattress pad for $3,777.89 on 1/1/24. The mattress we bought was based on what we laid on in the store. During that time the salesperson mentioned that these have been in the showroom about 10 yrs. The bed was hard as a rock, and I wasn't going to wait *************************************************** the store. We paid $600 for restocking/exchange fee for a C-Class Plush mattress ********* on 2/4/24. In 3 months, the mattress had a 2" indentation in the lower back and bottom area. We filed a Warranty claim that included pictures and measurements. A replacement was approved but we have to pay $149.95 warranty processing fee. At this point is when I decided to ask for a refund, I don't feel that I should have to pay $149.95 for a defective mattress and I don't agree with the terms they have. they don't state what they are to agree and schedule a delivery. I called to ask for a refund. I've been told a few different things like you can't return it because we didn't buy a mattress pad with this order. I bought a mattress pad, and nobody said I needed to by another one for the replacement. They said that the managers are going to tell you the same thing when I asked to talk to the managers. I'm still waiting a return call from managers and continue to get emails to pay or it's subject to cancellation. I don't want to deal with any possible defects with new mattresses and just want a refund for the mattress of $3000.

  

  Business response

  07/08/2024

  *******, 

  We are sorry to hear about your mattress - we are working with the manufacturer and will be in contact with you on providing you with the desired refund of the mattress.  One of our agents will be in contact with you early this week to schedule the pick up of the mattress. 

  Thank you for your patience in this situation. 

  Sincerely, 

  *****

  Customer response

  07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the 5 year Guardsman Protection Plan on 5/27/18. Steinhafels was to send me a store certificate in the amount of the protection plan at the end of the 5 years. $359.49. I called the Kenosha WI store today and emailed corporate as well inquiring about the certificate. I have relocated across country and did an address change with the United ****************** which is good for 1 year of forwarding mail. I did not receive the certificate and the store is refusing to replace the ceritificate. I am only requesting an in store certificate that I did not receive. My purchase order # *******SKAR was fir $3,025.80 which included the Guardsman Protection Plan.

  

  Business response

  07/08/2024

  *******, 

  In looking into the Don't use it Don't lose it warranty - we agree it has expired over a year ago.   The certificate is always mailed to the address on the account of the sale so it's hard to know when people move and the forwarding address posting has expired.  Each certificate is given 90 days to be used at any of our stores at the time. 

  As a courtesy due to the time of the expired certificate - we will be able to provide you with $180 to use in our stores for a period of 90 days from today.   We appreciate your business and hope you'll be able to use the program.   Notes have been put in our systems so any store will be able to assist you with the use of the certificate extension. 

  Thank you for your understanding. 

  Sincerely, 

  *****

  Customer response

  07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i bought a ~$4,000 beautyrest mattress earlier this year from steinhafels on the beltline in **********, this mattress failed with a 2 inch indentation within a few weeks and was replaced, the second mattress when delivered was damaged but on the underside, i was reimbursed $300 for this damage, the second mattress also failed again with a permanent uncomfortable indentation, steinhafels is willing to replace once again and now they want to charge me $135 for this replacement, i have had 4 months of restless sleep and i am not willing to try a third mattress, when i advised steinhafels of my decision they said i could pick out another mattress in the store but for a 15% return fee, this 15% comes to ~$600!, i want to cut all ties with steinhafels and i am asking that my money be fully refunded [minus the $300] and they pick up the second damaged mattress.

  

  Business response

  05/13/2024

  ******, 

    We are sorry that you've been experiencing the differences in the replacement mattresses.    I have waived the additional replacement fee as there would be no charge to you for your new replacement mattress.   Sale 0502406BI36.    Per manufacturer they would like this mattress to be replaced with the same mattress currently.   When you have a moment - please give us a call so we can make those arrangements for you. 

  Thank you for your patience in this matter. 

   

  Sincerely, 

  *****

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not interested nor do i have faith a third mattress will work out. In good faith i have tried two mattresses and i believe that is above and beyond for such an expensive product. I am looking for a full and complete refund. 
  
  Regards,
  
  *****************************

  Customer response

  05/28/2024

  there has been no resolution, i did receive an email saying they would waive the $150 fee to deliver the new mattress, this is still unacceptable and i am a bit surprised they have not responded to you

  
  

  

  Business response

  06/04/2024

  Hello ****,
  
  
  We are sorry to hear about the concerns with this mattress. The claim made regarding not purchasing a mattress protector is incorrect as stated by the customer. Not purchasing a ********************** protector would not allow the mattress to be returned to Steinhafels, however, the manufacturer's warranty remains even without the purchase of a mattress protector. That point is important as these concerns are being addressed under the terms of the manufacturer's warranty, and not under Steinhafels' comfort guarantee. 
  
  
  Steinhafels has reviewed the claims made under the manufacturer's warranty and the BBB post referenced in the customer's letter to Consumer Protection. The mattress only was purchased from Steinhafels, without a matching foundation. The support system the mattress is being placed on looks to be supportive as there are many slats and center support. This would be a satisfactory support system under the manufacturer's warranty. 
  
  
  If one person uses a mattress of any size, in this case, a king size, the mattress will not receive even wear if the mattress is slept on the same spot consistently. For a mattress to wear evenly, the entire surface of the mattress would need to be used. This can be the case for any mattress, not just a BeautyRest mattress or one of the other brands sold at Steinhafels. While reviewing this claim it appears the wear is directly in the center of the mattress, which would be consistent with 1 person sleeping on the mattress in the same spot. Steinhafels would suggest sleeping in the other areas of the mattress to encourage even wear on the mattress surface. 
  
  
  Steinhafels has waived the $149.95 fee for this replacement mattress and believes the product will function better with more even use across the surface. Steinhafels has a replacement mattress in stock and ready to be delivered. The order number for this replacement is 0502406BI36. This  delivery can be scheduled with that order number and the customer's last name at this link:
  
  
  ***********************************************************
  
  
  
  Thank You,

  Customer response

  06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  on one hand you have said the mattresses have failed twice and you are willing to replace them and in fact have replaced one mattress already and on the other hand you are saying i need to sleep all over the mattress and it is not unusual for a mattress to sag as much as these mattresses [1.5 to 2 inches] have after a few weeks use, which one is it?  i am 68 years old, i weigh 185# i currently own 4 other mattresses, not a single one of my other mattresses have ever sagged over YEARS WORTH OF USE! none!

  
  Regards,
  
  *****************************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We submitted a warranty claim on a $1,838.20 Beautyrest Recharge Platinum Collection mattress order #*******KXTQ because the body depressions are now 2" and the mattress is under warranty. ******** went into the ************************************** on May 1 and spoke to a sales person about new mattresses and filing a warranty claim. He informed me how to file the claim and did not state that a "law tag" was required by Beautyrest, the manufacturer. We originally bought another less expensive mattress and Steinhafels was very clear that we had to purchase their waterproof mattress protector and leave all tags on the mattress for them to honor their 120 Night Sleep Guarantee to exchange it. They DID NOT communicate that for their 10 year warranty to be valid, the law tag could not be removed. This is a policy communication issue by Steinhafels, not a deficiency by the manufacturer, and Steinhafels should honor the Beautyrest warranty due to their failure to clearly communicate the warranty requirements at the time of purchase as they did with THEIR sleep guarantee policy. We retained them on the box spring, because they are below the frame of the bed and are not visible. We were never told not to remove the law tag from the mattress itself. When we submitted the warranty claim yesterday, two customer service people responded too bad, you removed the law tag, it's not covered under Beautyrest manufacturer's warranty policy and were unwilling to do anything to compensate for their lack of policy communication. They have our order information and photos of the mattress.

  

  Business response

  05/13/2024

  ****, 

  The manufacturers warranty states to file a warranty claim you must have the following:

        A copy of original bill of sale is needed to determine original date of purchase. Model name label and law label must be provided to identify the bedding and validate this warranty.

        Do not remove or discard the white law labels or the model name label. These labels serve as a means of identification to establish your warranty rights. If you choose to remove the labels, keep them in a safe place.

  This is not the guidelines of Steinhafels - it is the original manufacturer's warranty that we need to honor.    We are sorry that the model number and identity of the bed were removed, however, without it we are unable to process a warranty claim through the manufacturer. 

  Sincerely, 

  *****

  Customer response

  05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Steinhafels could offer us some amount of a merchandise credit as goodwill based on all of our prior purchases.  Had our sales representative clearly informed us that our manufacturer's warranty would not be valid if we removed the law tag, we would not have removed it.  As we stated in our claim, it was very clear to us what the requirements were for the 120 day sleep guarantee, which we followed.  Had the salesperson been that clear regarding the manufacturer's warranty requirements, we would not have removed the law tag.
  
  Regards,
  
  ******** And *****************************

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a leather sectional 9/2021 with an extended warranty which among other things would cover electrical motor issues. 3/10/23 I submitted an accepted claim due to the middle motorized section would only partially raise, get stuck & would then be dead & unable to be put back down. 4/12/23: they ordered a new motor. 6/13/23 I had to take 1/2 day vacation to get it installed/didn't fix issue, now it's intermittent. Another part ordered 7/17/23. Another appt 8/12, but that got cancelled due to the guy having a family issue. A week later I had to call them to get it rescheduled. 8/26: they decided needed More parts. Every time they order parts is ***** week wait time. then call to make an appt. Next appt was Jan 20, 2024. That was cancelled because Chicago had snow and he didn't want to drive to ** in it. So he rescheduled for 1/24/24 @ 5:30pm. At which point this guy found a cord got wrapped around a part where pieces hold couch together, and was cut, & they need another new motor. 4-6mos wait time. New parts are here. IF this will even fix the problem this time. They've started the ticket on 4/24, but despite, multiple messages left. They have not called me to make an appt. Through out this, we have repeatedly asked to have this section replaced, or to at least have all the electronics ordered/replaced. All we keep getting is: "we don't do that". Even the repair people are suggesting it, -due to having issues finding the problem. Only 1.5yrs of it functioning and so far 14mos trying to get it fixed and counting... They have ruined my dream of always wanting leather furniture & turned it into a nightmare. I'd rather they just take back this nightmare, give me my $ back and let me never go near ********************** again.

  

  Business response

  05/13/2024

  ******, 

      We are sorry that your chair is intermediately working at this time.    I see that we sent to your home the motor on FedEx  ************ on 4/22/24.  We are having ServeCo reach back out to you with the hope you'll be able to work out a time where their service technician is available with your schedule to have it installed. 

  We hope that once installed your chair will be fully functional and back to normal. 

  Thank you for your patience. 

  Sincerely, 

  *****

  Customer response

  05/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The furniture company texted me on the afternoon of 5/10/24 and offered an appointment for 8-noon on 5/11.  The motor was installed on 5/11 and the sectional is now finally operational again. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  04/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have had to order 2 parts after a my couc h was replaced and told there isn't a ETA on my parts.

  

  Business response

  05/13/2024

  ****, 

    Thank you for your patience with ordering the required parts for your sofa set.    The parts have been received in and sent to your address complete on ***** ************ on 4/22/24.   Please contact ServeCo  ************** to schedule the installation of the seat cover and the reclining motor. 

  Sincrerely, 

  *****

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a desk from the ******* location on March 20th 2024. When I was assembling the desk I found the desk defective. The desk was built it yourself but I found the desk was missing a lot go hardware and there was missing holes and some panels the drawer sides for the drawer were not fitting. So the desk is defective. After I tried explainig. The situation to them they were very rude to me and told me its not their problem to call ****** for a refund. I called ****** and they were even worst towards me saying that I was wrong even after sending them pictures. ******* only solution for me was I had to feel for the homes. While I explained to them over and over again there wasnt any holes. So Im left with a defective desk no refund and with missing hardware. I also left a complaint towards ****** as well.

  

  Business response

  04/01/2024

  *****, 

     We are sorry to hear you're having some difficulty assembling the ****** desk.   ****** is very good on walking the customer through any issues and also will replace parts needed based on the letter you need of the part from the assembling instructions.   In fact, on their documentation that comes with the product - they encourage you to contact them to resolve the issue with the product.   Please see their warranty as you'll need to work with them to identify which part you need - they will ship it directly to you so you can complete the assembly of the product. 

  5-Year Limited Warranty
  1. ************************ Co. (******) provides limited warranty coverage to the original purchaser of this product for a period of five years from the date of purchase against defects in materials or workmanship of ****** furniture components. As used in this Warranty, defect means imperfections in components which substantially impair the utility of the product. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  2. There is no warranty coverage for defects or conditions that result from the failure to follow product assembly instructions, information or warnings, misuse or abuse, intentional damage, fire, flood, alteration or modification of the product, or use of the product in a manner inconsistent with its intended use, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. There is also no warranty coverage for rented products or any products purchased used or as is, at a distress or going-out-of business sale, or from a liquidator.
  3. As the exclusive remedy under this Warranty, ****** will (at its sole option) repair, replace or refund the value of any defective furniture component. ****** may require independent confirmation of the claimed defect and proof of purchase. Replacement parts will be warranted for only the remaining period of the original Warranty. ****** SHALL HAVE NO LIABILITY for ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND and all such damages are EXCLUDED FROM THIS WARRANTY, such as loss of use, disassembly, transportation, labor or damage to property on or near the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  4. This Warranty applies only to warranted defects that first arise and are reported to ****** within the warranty coverage period. The Warranty cannot be transferred to subsequent owners or users of the product, and it shall be immediately void in the event the product is resold, transferred, leased or rented to any third party or person other than the original purchaser.
  5. THERE ARE NO OTHER WARRANTIES APPLICABLE TO THIS PRODUCT. Under the laws of certain states, there may be no implied warranties from ****** and all implied warranties, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE are disclaimed where allowed by law. TO THE EXTENT ANY IMPLIED WARRANTIES ARE APPLICABLE, ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY or the minimum period allowed by law, whichever is shorter. Some states do not allow limitations on how long an implied Warranty lasts, so the above limitation may not apply to you.
  6. For Warranty inquiries or claims, please visit our website www.******.com. You can also contact ****** at **************. ****** may require Warranty claims to be submitted in writing to:
  ************************ Co.
  **********************************************************************
  
  Please include your sales receipt or other proof of purchase and a specific description of the product defect.

  Please call them back as they will work with you in resolving the issue of the product.   There are no returns of the product to the retailer as the manufacture will take care of the customer. 

  Sincerely, 

  *****

   

  Customer response

  04/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3-18-24, I purchased a recliner chair from Steinhafels for $733. I was asked to select a delivery date and told that if I needed to change the delivery date, I could simply call to do so. Delivery was scheduled for Wednesday, 3/24/24. I called the business today, 48 hours before the scheduled delivery, and was told that since I did not call within 36 hours of the scheduled delivery (which I did), a $99 delivery fee would apply. I stated that I was not told this at the time of purchase. They said that information is on the receipt, and I informed them that, due to a vision disability, I am unable to read the receipt and would have needed to be told that verbally. I called several more times, requesting accommodations under the Americans with Disabilities Act, because I am not able to move myself the furniture necessary to get out of the way for the new item to be brought in. I made clear that that was the reason for my request that the delivery date be changed. The company was inflexible, uncooperative, rude, unprofessional, and completely non-responsive to my request for reasonable accommodations.

  

  Business response

  03/26/2024

  ********, 

     Per the voicemail I just left you at 3:36 pm. -- we will waive the extra delivery fee this one time as a customer courtesy.    The guidelines were followed within the standards of our delivery.   The delivery is scheduled for March 27th.   We truly hope you enjoy your furniture.   Sale # *******VB59

  Thank you for your purchase. 

  *****

  Customer response

  03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]The response from the business is a whole lot of nothing. They say they will waive the extra delivery fee, but there IS no extra delivery fee because they refused to change the delivery date. This is the date they have insisted upon all along (3/27); they repeatedly stated that, if I changed that date, they would need to charge an extra fee. But I did not change the date, so they aren't "courteously waiving" anything. Their response is disingenuous and unacceptable.
  
  Regards,
  
  ***************************

  

  Business response

  04/01/2024

  ********, 

  Sorry for the confusion on the delivery of your recliner.   I have called and LVM to call me back to discuss 11:21am. 3/28.   I see that you took delivery on 3/27.   I hope you have been enjoying the chair.   For the confusion and frustration you've had with the scheduling - I have put through a $50 refund of the order for you for your inconvenience.   Credit # *******MT75. Total came to $52.50.   That will be credited to you the same way the chair was purchased. 

  Thank you for your patience with this situation. 

  Sincerely, 

  *****

  Customer response

  04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business is not addressing the main focus of my complaint, which is their lack of ********** with the Americans with Disabilities Act. I am asking for their statement as to when (under what circumstances) they follow *** by providing reasonable accommodations when requested. I would also like to know whether or not, or now, their customer service associates are trained in *** ********** since it appears to be a foreign concept to them.
  
  Regards,
  
  ***************************

  

  Business response

  04/12/2024

  ********, 

      Thank you for your inquire of being ADA ****************  Our website has accessibility adjustments that can be made for the following:  Seizure Safe Profile, Vision Impaired Profile, ADHD Friendly Profile, and Cognitive Disability Profile.   You are correct - there is never enough training we can have to support and or make alterations for anyone with a disability.   I can relate as my own mother has macular degeneration and has had it for decades.   I understand the importance and the clarity we need for our business.   This will be one of our focuses in our next customer service training module. 

  Once again- we are sorry for any inconvenience as we hope you're able to enjoy your recliner for many years to come.   You should be receiving the credit of $52.50 from number 0401411MT75.   

  Sincerely, 

  *****

  Customer response

  04/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business is continuing to sidestep the central issue and the reason for this complaint: what are they going to do about the fact that their staff seems completely unable to respond to requests for accommodations under *** with nothing but a rigid, "this is how we do it" dug-in response. Saying "we always need more training" seems innocuous and meaningless: what are going to do to ensure me, as the director of a disability advocacy organization with 600 member families, that the same experience won't happen tomorrow to someone that asks their business for reasonable accommodations under ***? Also, when I asked - several times - to speak to someone higher up on the chain of command who might be more aware of *** and could help me to resolve my concerns, they robotically replied that they cannot make any such referral and that I would have to be satisfied with speaking to the customer service rep with whom I was connected by my simple phone call. Does this mean that anyone that has a concern about Steinhafels has no ability whatsoever to try and resolve that concern? That seems unprofessional and inadequate. 
  
  Regards,
  
  ***************************

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a couch on November 10th 2023 -I was informed by the sales rep that the couch would arrive between 8-12 weeks - we are now on week 16 with an estimated date of early April delivery which would put us at week *****. -the delivery has consistently been pushing since January with no actual estimate of arrive -although the estimated arrival says early April it will push again like it has been since is ******** -the customer service rep I spoke with stated I cannot cancel my order or get an actual arrive date since the vendor they work with doesnt communicate an actual date with them - for an estimated delivery date to double with no end in sight is not acceptable, I should be allowed to cancel my order since they didnt meet their service level agreement for delivery but I am being told there is nothing they can do and nothing I can do in this matter.

  

  Business response

  03/15/2024

  *******, 

     I would like to thank you for your patience in receiving your Special Order merchandise.   We have confirmed with the manufacturer that we should be receiving your merchandise within the next two weeks.   We have received the tracking information and will continue to monitor the progress and reception of the product to ensure we can finally schedule the delivery.    

  Once delivered we will be able to credit you back $150 for your inconvenience.   Sale # *******DK69. 

  Thank you again for your patience in this process. 

  Sincerely, 

  *****

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a couch from the ****************** store. It was delivered, upon delivery i noticed that it was not like the one in the showroom where i placed the order. The cushions were mismatched the color of the fabric was inconsistent and the edges of the sofa were oddly shaped. I contacted ************* who sent a tech out to review. they arrived 02.10.24 and noted few other additional issues with the sofa that i hadn't observed. I asked to return the sofa as it wasn't what i had a been sold, based on the store display, and was told that it is in process of being decided by mgmt. After waiting 3 months for delivery, and noting the issues upon delivery i am still waiting on hearing what the next steps are, i do not want it repaired as it doesn't make sense to repair something that was to be new and made right the first time .

  

  Business response

  02/26/2024

  ****, 
       We are sorry your sofa was not like the showroom's - however, we have written the return 0219430MP49 that will not have restocking fees.    Please contact us to schedule the pick up of the item or stop in one of our stores to reselect and we'll do one pick-up and delivery at the same time. 
  Thank you for your patience and shopping at our stores. 
  
  Sincerely, 
  *****

  Customer response

  02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩