160 Customer Reviews
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Review from Linda G
1 star07/20/2024
We purchased a sofa set for several thousand dollars a couple of years ago. We also purchased the protection plan because the couch set had a lot of motorized parts. Several months ago, one side of the couch stopped reclining and so we tried to use the plan we purchased for situations such as this, to get it fixed, however it was next to impossible to get a claim processed and then they denied it for reasons not even reported. This ************company has no usable website and no way of getting hold of them. And Steinhafels is not helping. I can only conclude we wasted thousands of dollars on junk and they are a garbage company with garbage support!! Go elsewhere to shop and run away as far as you can from there stores!Customer Response
07/31/2024
Just wanted to tag onto my 7/20 review as it struck me as Im reading other reviews that the good ones are all about sales people and the sales process, and the bad ones are all about after the sale and the service and related warranty issues.Just wanted to point this out to anyone reading reviews on this company as it says a lot. Anyone can sell something - question is how do they take care of you after the sale. Read the reviews and youll find out.Review from Gloria M
1 star07/09/2024
Worse delivery service ever. They damaged my floor and will not fix it. Their customer service is useless and rude. 0 is the number I would give itReview from Matthew F
1 star06/16/2024
Buyer Beware! They will not honor the warranty as you would expect. We purchased two swivel chairs with lifetime warranty on the mechanism. What they will not tell you is that they will only provide parts, so you will either have to fix the chair yourself or pay them for the service at unreasonably high labor rates. They will also not order the parts for you unless you pay them another $125.00 so they just pass you on to the MFG. Very disappointed with their business practices. They should be ashamed.Review from Tiffany A
5 stars06/15/2024
Walked in and was immediately helped by a very nice woman named Jennifer. She helped me and patiently answered all my questions and offered additional information when appropriate. I was at the store for a while, as I was very indecisive and unsure what I wanted. Jennifer made the process fun and I ended up leaving with a bedroom set, accessories and a new mattress set. I would definitely shop with her again.Review from LeNora T
1 star06/13/2024
I was hoping to resolve this matter with the store itself but unfortunately the customer service I am receiving is not what Steinhafles advertise. My husband and I purchased a rather large sectional in August of 2023 after moving to the area. Within 6 months of having the sectional, it was pilling and started to wear very poorly. The worst part about this is, we hardly ever sit on it. Maybe a dozen times? We do have two Golden Retrievers, which is why we purchased the warranty/coverage in case of damage. I have called customer service twice, visited the store, and scheduled a technician to come and do an assessment on the issue. Unforutnately, I was told to purchase a pilling tool to fix the problem and if I was so inclined, I could place an order to replace the fabric on the cushions but it would be at my expense. Not only am I extremely disappointed in the quality of the sectional, the customer service I am recieving is probably the worst I have ever experienced.Review from Cathy B
5 stars06/08/2024
Will was the perfect sales person - helpful, knowledgeable, but didn’t hover, let me look around, was accommodating in every way. Gave me an estimate of what I picked out, told him I’d bring hubby the next day, just to agree on what I chose. He looked surprised when we showed up the next day, ready to purchase the couch and chair. We were in and out in a half hour, payment and all. Will was so easy to work with. Would definitely ask for him in the future!Review from KEITH K
5 stars05/27/2024
Cameron was very professional and made the purchase seamless. Very happy with the purchase will continue shopping there in the future.Review from Michael R
1 star05/23/2024
Bought substantial furniture from them and had virtually every piece needing repair or return for defects. Prices are OK but you spend many hours fixing all the problems they present with their poor quality product.Review from Scott W
5 stars05/21/2024
The sales associate (Brenda) was terrific. She listened to my situation and what my needs were for a new mattress, my budget, and other concerns and came up with a very excellent, affordable solution.Review from Heather G
1 star04/06/2024
Never buy from them. I purchased a display cabinet that was delayed several months and upon delivery, the electrical box for the light and wires were installed on top for everyone to see. Definitely a design failure. Never listed in the description either. Delivery service told me to call service and wouldn’t take it back and steinhafels (3 reps) were terrible. Will only offer partial refund and refused to refund delivery fee. Wouldn’t even transfer me to a supervisor. Definitely placing a dispute. This should be illegal.
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