3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from steve h
1 star12/06/2023
I have a purchase agreement with them that states $85 routine maint visits. Since they sold to another company they will not honor. I recommend going to another company.Review from Mary Z
1 star08/07/2023
They installed a furnace and air unit in my home several years ago. Was informed they will no longer be serving the ********* area You would think the company would honor it customer who purchased from them
1st Choice Heating & Cooling Response
07/05/2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and deeply regret any inconvenience caused by our recent service area changes.At First Choice Heating & Cooling LLC, our primary goal has always been to deliver the highest quality of service to our customers. After careful consideration and evaluation, we had to make some difficult decisions to ensure we can continue to meet this standard. Part of this involved refocusing our service area to better serve the greater majority of our customers with the level of quality they expect and deserve.Due to your proximity to our service area, we determined that we would not be able to provide you with the best possible service. Rather than risk compromising the quality of our work, we felt it was in your best interest to refer you to another trusted organization that can fully meet your needs.We truly apologize for any frustration this may have caused. We value your past business and appreciate your understanding as we strive to maintain the highest standards for all our customers. If there is anything else we can do to assist you, please do not hesitate to reach out.Review from Kate K
1 star03/06/2023
Extremely unhappy with the company. Hade an air conditioner and furnace installed two years ago and have done regular maintenance on both. Despite this I have hade more problems with both the new air conditioner and furnace than I ever hade with my 30 year old furnace and air conditioner. Would NOT RECOMMENDED THIS COMPANY. Stay away poor instillation and protect quality. I am so disappointed in the this company that I dont even want to use them for my maintenance moving forward.
Customer Review Rating
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