ComplaintsforEngel Landscaping Inc.
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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Engel Landscaping to fix my retaining wall for a quote of $3213.00. I gave him a deposit of $642.60. ****** Engel said he would start the job on Aug 1, 2024 and has not showed up. He does not communicate with me. He took my deposit and did not do the job.Business response
08/23/2024
We were working on the Job as we received the complaint. Job is finish and completed. Invoiced customer, however tried to contact customer via call and text, haven't received payment no respond from customer on anything.Customer response
08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***************************Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear beThank you BBB for sending Engel Landscape a message because I don't think they would have started or finished my retainer wall if I didn't file a complaint with the BBB. The very next day after they received the complaint they took down my old wall but still didn't start on the new on for 5 days again after that. We had nice good weather for them to work on the wall but they still didn't show up. Finally they did show and finish the wall. He said he would start it on Aug 1 and I did not hear from him for 14 days. Never showed or communicated with me. I thought it was a scam. End result now is the new wall is up. Looks fine. I paid them in full. Not sure what all the delay was about.
Regards,
***************************Customer response
09/02/2024
The wall is finished. Thank you BBB for all your help.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.