ComplaintsforGift Works Plus
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 26, 2023 I placed one order for a pair of frames from Gift works online. It was strange as when I hit enter to place the order the screen did not change so I hit enter again and it came up that I had placed two orders. I called immediately to cancel the second one as I was billed twice, once for $43.90 and again for $47.50. Since then I have called more than 12 times as noted on the Gift Works #2 scan and finally received the frames June 12, 2023. As you can see in the notes I have made multiple calls and have still not received my refund for $47.50.I talked to **** and ****** many times. I want my $47.50 refunded.Business response
08/04/2023
Our back office is showing this order as refunded. I have attached the page from the website as well as the credit memo from our back office. I spoke with *****'s husband, **** many times and assured him I had done this for them, which I had, back in June, as you can see from the attachments. Our refunds would show ** in a bank account as coming from Studio Select, not GiftWorks Plus, this was also told to ****************.Customer response
08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe card referenced in Studio Selects response ending in **** is not a valid card as the bank closed and reissued because of a breach. Attached is the bank deposits from that account from April 2023- July 2023. As you can see no deposits of $47.50 have been made into that account from anyone. I suggest Studio Selects or Gift Works check their bank account and they will find that the credit memo did not continue to the bank. Approximately July 7 my husband **** gave **** another card number to use ending in **** which was not done.
Regards,
***********************Business response
08/08/2023
I have provided proof that I entered the credits more than once on my end in our website's back office. I can't charge back to a card that is not connected to the order, as I have tried that for this customer as well. The third-party ****** that is used on our website hides all but the last 4 digits of the card number from us, so we can't process a credit any other way. My last resort is to send a check for the $47.50, as the customer's telling us now, that the card used is no longer valid. It is not, nor ever was our intention to not return her mistakenly placed order payment. I spoke with her husband many times and was doing everything I thought was at my disposal at the time. Since their accounts have changed, I will send a paper check to the address provided on the order once I receive confirmation from customer that this is agreeable. Thank youInitial Complaint
11/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Date - Sept. 22, 2021 Amount paid - $51.00 Debited from my account - 9/23/21 Business committed to 1) 8x10 Our Wedding frame 2) 2.75x3.75 ***** - magnet frame Received confirmation of order. Said they would send me tracking info when it ships. Have left 2 phone messages over the last couple of weeks to check on order status. So far NO response at all.Order # - **********Customer response
11/29/2021
just wanted to let you know that I received my order from September 22 today. Thank you for your help with this matter.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.