Current Alerts For This Business
There are 3 alerts for this business. See all alerts
Pattern of Complaint:
On January 20th, 2023, Sun Badger Solar LLC was sent a letter for a detected pattern of complaints. These complaints pertain to consumers stating that they have paid a deposit for work to be performed, and the work has not been completed, or in some cases even started. Consumers also state that it has been difficult to reach anyone at the business to attempt to remedy these issues. Phone calls and/or emails are not being returned.
On January 30th, 2023, BBB received a response from Sun Badger LLC regarding the pattern of complaints inquiry:
"Thank you for reaching out. Unfortunately, Sun Badger has been struggling through some adversity at this time, directly related to the federal rate hikes and talks of recession. Our primary solar lenders changed the payment structure for 90% of our customers, which resulted in a substantial decrease in cash flow. This decrease led to a missed payroll and subsequent furlough of a large portion of our staff, hence the lack of communication.
Our goal is to secure funding and work toward rebuilding Sun Badger from a personnel standpoint. We are hoping to leverage subcontractors and install partners to fulfill many of the outstanding projects. We have also paused all new sales or marketing initiatives in all states and have not contracted a new customer since this adversity hit. It is our goal to address every customer concern when we are able to."