Customer ReviewsforAbby Windows LLC

I had a new roof, fascia, and gutters/down spouts put on my house last summer. Although the product looks great, the customer service was horrible. I was told a new roof would be installed in 4-6 weeks. I had to make calls one to two times a week for 10 weeks to my sales rep, Riely who never returned my calls. I finally found a resolution through Itzel. After installation, I was not happy with the fascia install. The manager came to my house on September 11 and promised to call me back on September 12. I received a phone call back on December 4. After replacing the fascia in January, a large piece fell off from a wind storm. This was repaired the next day by Felix, who is wonderful. Abby Windows sent me a survey after the job was completed asking for my opinion of the company. I let them know how unsatisfied I was. As of today, I never heard back from them. To conclude, I would not recommend this company.

Adam made the process easy and Jose's crew did an awesome job. Highly recommend Abby.

I highly recommend Abby Windows. They did an excellent job on my roof. The crew was awesome and very conscious of their work and clean up. They were prompt and finished the project in 1 day!! Adam the project manager came out the next day to inspect the clean up. I already have gotten compliments on the roof from my neighbors. I will definitely keep them in mind for future projects on my house.

Love the 6 windows we had replaced. While it took a little longer than we expected due to product availability (not the company's fault), it was worth the wait. Installers were very professional and took their time to make sure the work was done correctly.

Horrible company with no communication. We needed to keep calling and emailing to find out what was going on with our roof project and they rarely called us back. Some emails and phone messages were never answered. The only time they communicated was when I wrote a bad ****** review where they encouraged me to take it down. They claim to want honest reviews, but within 20 minutes of tagging them on ******** with my honest review, I was blocked. Some unprofessional employee felt it was more appropriate to block a customer who just paid them thousands of dollars for a job instead of talking to me which they actively avoid. **** never once tried to make it right with us after trying to communicate with her and the rest of her team for three months. We were just ignored until writing a bad review. We have at least six more projects between three local properties that they lost due to their mishandling of this project and being extremely unprofessional. Save yourself the hassle and go with another company who gets the job done in a timely fashion, isn't afraid of communication, and is willing to work with you when things don't go as planned instead of blocking paying customers and refusing to communicate with them. It's not worth the frustration. I'm happy we found out what kind of company they are now instead of wasting more of our money with them. Someone else who we can trust will get our hundreds of thousands dollar projects instead of them. Never making this mistake again.

Worked with Nate***************************, who was very informative and easy to work with. He helped us set up a small window order and gave us the confidence that the job will be done right.

Simple and straight forward, quote to final payment. The crew came as soon as weather permitted, and completed the job without incident. I think they did a great job.I was happy with the work crew as well.

Weeks after struggling to get information on how to make a down payment We had been quoted with the wrong style of window and wrong number of windows. We still havent gotten a new quote with the right style and number of windows. We have cancelled our order and we are waiting for a down payment refund.

Run, don’t walk away! When the first two estimate appointments were no call/no shows, I should have known. 100% lack of communication, responsiveness & concern began the very next day. We ordered one type of siding and changed our minds the next day. Given we had three days to make a change per the contract I made multiple calls, sent emails and talked to two ladies in the office asking for help in changing, I was assured a call back, which I never got. I ended up going in person to the office to cancel outright on day three. I talked to the GM, and he got the change done and convinced me to stay. Should have walked away. There were zero updates from Abby in regard to constant delays. The roofers were no call no show. The windows were next, and another no call no show. Abby contracted with the manufacturer to have their crew do the siding install, and yet again, two more no call no shows for install. I was told that it was MY responsibility to contact the installer with this concern, even though Abby subbed out the work to them and I had zero contact with the manufacturer or their rep. After install, we found some broken pieces of siding that were glued back together, dented/scratched window wrap, garbage left in yard for weeks, wood strips nailed into my planter boxes, unmounted electrical boxes and damaged light boxes (all of which were eventually repaired). After install, I contacted Abby because the fascia was still not done. I was then advised the fascia wasn’t even on the original contract, despite numerous phone calls, texts and emails discussing the install. Two more no call no shows for the fascia install and I canceled the fascia. Two weeks later they call and say the fascia crew was coming that day! After calling, I was told that the cancellation was never forwarded to them. I was offered $500 off my $45k project for our “troubles” & told I’d need to sign a non-disclosure of my experience. We copied Abby herself on quite few emails, no response from her.

I love our new windows, and what a difference they make aesthetically and economically. Our old windows did nothing to help with the heating costs. Nate and Nate made the process easy, and Carlos did a superb job installing them. I am 100% satisfied with Abby Windows!