Business ProfileforRenewal by Andersen of Greater WI & Milwaukee

* 3/18/2024 salesperson/consultant came to my house, and I asked for price on an "inside wood" sliding patio door. We discussed this and was told that is the most expensive door but it could be done, but they were able to give me a discount. I went ahead and agreed to this arangement for a "full wood sliding patio door" at the price discussed. I signed an agreement using a digital pad that was given to me and paid for half of the door that day. There was no paper contract with any detail, so I was also told that I would recieve a copy of the signed agreement two days after. This was very important because there is only a 3 day window to cancel and I was not given any written detail of the purchase. This signed contract was sent to me until 7/19/2024, 4 months after I was told I would receive this. A door was installed 05/31/2024, it was a "Vinyl-Clad Wood Frame" (according to the sticker on the door) which was not the type that I had discussed with the sales person. After seeing the mistake I immediatly called the sales person and got no answer. I then called the company the following day and was assured that the mistake would be rectified. I was told the sales consulant was not in the country but he would reach back asap. I did not recieve any communication from the sales consultant until 7/3/2024. When we got in contact he came over and said he would "look into this and talk to managment" and would not give a price for the door that was installed. He said he would come back on 7/5/2024 and give more detail on the price, he never came. He then called a week later and said I should pay for the other half. A few weeks later on 7/19/2024 I finally recieved a copy of the "signed" contract which included some detail on the purchase. Nothing in the purchase detail described a wood finish (see attachment). There was a personal note from the salesman asking for the second half of the payment and it seems my questioning and complaints were overlooked entierly.