ComplaintsforPatriot Properties

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Initial Complaint
05/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
n August 2023, I noticed roaches in our apartment. Maintenance took over 3 weeks to treat our apartment for roaches, which violates Wisconsin state statutes. On April 22nd 2024, another ***** was spotted. Maintenance came to treat about a week later. On May 24th 2024 ANOTHER ***** was spotted. Every time I have contacted management, Ive been given attitude and disrespect when trying to follow up on treatment. These are unsanitary and unacceptable living conditions. There is a family with 2 younger children that live in our building, its plain disrespectful to not treat this problem with a sense of urgency.
Business response
06/03/2024
Dear *****,
I hope this message finds you well. I wanted to personally address the concerns you've raised regarding the recent pest control services provided at your residence. Please accept my sincerest apologies for any inconvenience or dissatisfaction you may have experienced as a result.
After reviewing your complaint, I understand that there were issues with continued appearances of cockroaches. I want to assure you that we take your feedback seriously and are committed to resolving this matter to your satisfaction.
Upon further investigation, it appears that there has been continuous pest control treatments to the property along with prolonged, continued service with our vendor. I can also see that you have contacted our office regarding the dates of services and unfortunately, we are at the mercy of the vendor's schedule and do not often have those dates until they let us know. At no point in time were you charged for pest control services nor would we charge for these services in the future. Our goal is to have a safe environment for all tenants at the property.
If you have any further questions or concerns, please contact our office directly at ************** or via email at ***************************************.
Initial Complaint
03/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Stolen Security Deposit. Extortion threats and no return of security deposit. Not answering emails or texts to return my money. The lease expired February 29, 2024. March 30, 20,2024.
Business response
04/05/2024
Dear *******,
After review, it looks like there was an error in issuing on our end. Attached you will find a receipt of payment sent via ACH to the account you entered when preparing your move out. We apologize if this has caused any inconvenience to you.
Customer response
04/05/2024
Better Business Bureau:
Thank you for investigating.
SMS messages indicated a check was mailed, then reported to be e-check.
As of 4/4/2024, no e-check or check was returned to me.My lease ended 2/29/2024.

Regards,

*********************************
Business response
04/08/2024
Hi *******,
We received confirmation that the *** Payment was successful regarding your security deposit. Please reach out to our office with any additional questions. Thank you.
Customer response
04/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of April 5,2024 NO Deposit was returned.
This in Violation of ** State Law.
Money for damages marked on my move-in checklist were taken from m Deposit.
Partial Deposit returned outside Legal Time Window. (Still not arrived).

Regards,

*********************************
Business response
04/11/2024
We do apologize for the delay of the deposit outside of the 21 days of return, it seems there was a simple accounting error that lead to the delay. The deposit shows as confirmed to the bank account information you submitted during your move out. Please confirm that you have received the deposit. Thank you.
Customer response
04/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Patriot Properties Broke the Law not returning my Deposit on time.
I desire any fine possible to be Levied and returned to me as per ********* State Law.
Minimum double the amount of the Money that I paid.

Regards,

*********************************

Initial Complaint

12/18/2023

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Failure to uphold Lease. Unit not being shown. Rent raised $75. Other units being shown and rented in priority over unit in same Building. I am paying for. Unit and Patriot Properties is limiting viewing while allowing Units directly in same Complex to be seen. Heat set Higher than ************** Advises.

Customer response

12/20/2023

Here are screenshots of the unit that I had rented not being shown while other units are prioritized. Rent also raised.

Customer response

01/02/2024

Complaint Type:

Contract Issues

select

Problem:

Patriot properties did not clean or ready the unit prior to my move in and refused to acknowledge my move in checklist. Smells of ROT pervaded the hall repeatedly. Patriot Properties threatened to seize my belongings if I did not pay an extortion fee. Patriot Properties is using my deposit and not renting the apartment per the Lease agreement. Patriot Properties increased the Unit Rent $75. Patriot Properties manipulated the heat in the unit which incurred fees. There are Dog F**** left on the grounds per emails. The Unit I rented has not been shown for rental since October 21, 2023. Patriot Properties ignores Better Business Communication.

Business response

01/02/2024

Thank you ******* for reaching out to Patriot Properties. Your unit has been marketed for 55 days, using current market rent, and available since moving out earlier than your lease ending. The listing can be seen across all major platforms including Rentable, Apartments.com, Patriot Properties website, and many others. Due to a number of other vacancies in the ***** Point properties, prospective tenants have chosen other units to lease.

Our team has not received any complaints from current residents regarding smells in the building, to which we would gladly address with our cleaning staff. Patriot is proud to be a pet-friendly complex allowing both dogs and cats for our tenants enjoyment.

Please feel free to reach out directly to our office if you have any additional questions or need any clarification.

Customer response

01/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The unit does not show available for showing per the screenshots.

I moved out 8/17/2023. The last showing per the management was 10/21/2023. This is more than 65 Days.

The rent was raised $75 per Month by Patriot Properties. This is not aligned to the Lease.

The heat in the unit I prior rented is set higher than the ************** recommended 55.

There are letters sent to me by Patriot Properties in the Summer of 2023 stating there are foul odors and threatening to fine me and throw my belongings away.

Regards,

*********************************

Business response

01/03/2024

Thank you ******* for your response.

Your leased unit can be found here: *******************************************************************************************************

As per state law, your unit is being marketed the same as all of our other units, and unfortunately there are a number of current vacancies in the ***** Point building. As this is not a sublet, the unit is being marketed at fair market rent.

As for any notice of foul odor, our team did investigate and found your unit to not be the problem and your notice was promptly removed from your account as addressed via text message in June 2023.

Our team will continue to work towards re-renting your unit as stated in your lease.

Customer response

01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Online shows other units in same building avaiable to be shown, the unit I rented not available for showing.

Lease does not reference raising the rent.

Threatening letters and extortion related to smells were posted to my portal page.

Letter sent with extortion threat not aligned to lease.

Unit is not being shown.

Heat has been manipulated above ************** recommendation, incurring exorbitant cost.

Regards,

*********************************

Business response

01/09/2024

Hi *******,

Thank you for reaching out to our team. Your lease is still actively in place at the same agreed upon rent, we are able to market the unit in accordance with our market rent for units of the same.

As for notices of ***************, those were addressed to the property as a whole and shared with all tenants in hopes to remedy the issue, which was.

Unit is available to be shown, prospects are able to schedule time online via our showing software. What units tenants choose to schedule for showings is not a factor Patriot can control.

The heat is set to a lower temp. for the winter and has not bee adjusted or changed since this arose in the beginning of November.

Your unit is available for re-rental as that is what was agreed upon for choosing to move out before the end of the lease term.

Thank you again for contacting our team and hope that this answers some of your questions.

Customer response

01/09/2024

The heat was manipulated when I moved out, resulting in higher charges. The lease does not reference charging higher rent to new tenant.

The Complex has been hostile and financially predatory.

Regards,

*********************************

Initial Complaint
11/03/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I moved out of ******************, 117 to relocate for a job offer.I am still paying rent and electric.October 2023 my electric increased. I vacated September 17, 2023.The electric for November is almost a 400$ increase in usage. I don't have keys to the unit. I called the electric company. The electric company agreed this pattern is not usual or customary for a vacant apartment.
Business response
11/10/2023
Patriot Properties has walked the unit as of November 10, 2023, and did not see any excess use of electricity in the unit. All lights are shut-off and the heat is set to 62 degrees, only the appliances remain plugged-in to the outlet.
We will walk the unit again the week of November 13, 2023, to ensure there is no additional electricity usage for the unit.
Thank you for reaching out regarding this matter and we will attend to this issue promptly.

Customer response
11/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you Patriot Properties.

Regards,

*********************************
Initial Complaint
09/20/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The business is a property management company and has left my maintenance report unanswered for a month and a half. Patriot Properties has not answered my washing machine request despite repeated calls and texts. They say they are 'unable' to track or contact their maintenance team, despite also claiming that team is in house staff. They are unwilling to give me a number to use to determine the cause of the delay myself.
Business response
09/26/2023
The work order for the washing machine was placed on August 25, 2023. Our team received the work order and had someone out on August 26, 2023, for the initial assessment of the machine. It was determined that a part needed to be replaced in order for the machine to work properly, unfortunately the part delivery date was delayed. While we can not be responsible for vendor shipping related issue, the part arrived September 26, 2023, and was promptly repaired and is now in working condition. Thank you for your time in reaching out to us regarding this issue.
Initial Complaint
08/22/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I rented an apartment 3/17/23. My apt was not clean. Wax and burn holes in the rugs, moldy smell in the washer and gauges in the flooring in the kitchen. A copy of my move in checklist was refused till 7/18/23. There are food smells of Rot consistently in the hall. There are menacing appearing individuals with facial tattoos in my building. . Someone tried to enter my apartment 8/23. I gave 30 day notice to move 8/11/23. My rent is paid for the year. 8/22/23 I received a hostile letter saying that I will be fined $3,375 and threatened with legal action and eviction if I do not pay ths invented Fine.I telephoned manager *************************, ****** was Hostile and Threatening and told my 'Two options were to pay this added fee or stay at ******************* 117 till 2/20/24'.My lease states the property tries to rent the apartment if a tenant has to move early.I have secured a job in *******, **.I want my money back.
Business response
09/08/2023
In accordance with all leases signed with Patriot Properties, you are responsible for your unit for the terms set in the lease and signed by both parties. Our lease offers multiple ways for tenants an option for those that wish to move before the term is complete; 1) The lease breaking fee allows tenants to pay a one-time payment to release the unit from their lease and return responsibility to the property manager, in this case, option 2) The tenant remains responsible for the unit, including rent and utilities, and Patriot Properties would market the unit for re-rental. The tenant has chosen to have the unit marketed for re-rental and is responsible for rent and utilities until a new lease is signed.

As for communication with our team, the tenant received prompt responses that were recorded in her tenant file. We received the email asking for the move-in checklist on July 17 and responded with the document, along with photos from the tenant, on July 18.

All of our apartments are thoroughly cleaned once maintenance is completed and before we place the unit on market. Though we may not fix every spot, our team strives to put an affordable, quality option on market for anyone in the ***** area.
We wish the tenant the best of luck in their move and look forward to resolving the matter of re-renting the unit for them.
Customer response
09/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I sent a lease copy. I asked for months for the move in checklist and have email copies of my requests. I did eventually get a copy. There were many damages and the unit was not cleaned.
MY rent is paid and the apartment clean. That Lease breaking 'fee' was added after I signed the Lease,had paid rent and gave notice. This added fee is not in the lease. utilities are in my name per the lease.
Hopefully, the unit rents so I get my Prepaid rent and security deposit back soon! Apartment is clean and ready for a great tenant!

[Please type your response here.]

Regards,

*********************************
Business response
09/13/2023
Thank you ******* for reaching out. As agreed upon, the unit you rented is marketed on our website and other platforms for re-rental. Once an approved application for the unit is received, we will let you know when the move in is and would process your move out and release you from the unit and utilities.

Please contact our office at ************** with any additional questions or concerns.

You can find the listing here: ************************************************************************************************
Thank you again for contacting us.
Initial Complaint
05/30/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My girlfriend has not had hot water since 5/15/23 and there dragging there feet to fix the problem. She's contacted them several times but nothing is getting done. Please help. She lives in ********* **.
Business response
06/14/2023
We apologize for the delayed response!
We had to wait for the Plumbers to order and receive the hot water heater, so the hot water was out of service for less than a week in total.
At this point the issue has been resolved and hot water is working again. We apologize for the inconvenience and strive to correct any maintenance issues promptly.
We appreciate your patience and understanding.
Respectfully,
Patriot Properties Management
Customer response
06/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
12/02/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of signed lease - 11/22/2022 ******************************************************** Move in date -lease date: 12/9/2022 -1/31/2022 **************** on 12/1/2022 - no longer choosing to make move in available. Please cancel.12/1/2022 - Informed to pay 1st months rent + fee (not listed)
Business response
12/05/2022
The lease agreement is a legally binding contract. The tenant signed a 12 month lease agreement. We do not have any allowance for early termination in our leases, regardless of whether a tenant physically occupies the unit. We are legally obligated to find another renter using ordinary effort, which we are currently doing, but the tenant is responsible for the lease obligations until we find another tenant. We offered to let the tenant out of the lease early if she would be willing to pay a lease breaking fee, but we have no obligation to offer this option.
Initial Complaint
03/23/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Family friend contact me saying they havent had water for 4 months. Patriot Properties owns bluffview down on hwy 12. patriot properties refuses to fix and keeps threatening to evict them.
Business response
03/25/2022
Patriot Properties does not own, manage, or have any interest of any kind in ***************** on Hwy 12.
Initial Complaint
02/01/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I put in a maintenance a maintenance request to have my garbage disposal fixed because it stopped working about a month ago it still hasnt been fixed. also in the 2nd bedroom the ceiling still needs to be plasterd and painted they started to ********* side of wall but never finished the ceiling
Business response
02/17/2022
This work order was completed as of 2/15/22. Please let us know if there are any further issues by calling our office directly, or submit maintenance requests through your tenant portal online.

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