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Business ProfileforAqua Finance, Inc.
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
A Federal Trade Commission action against household water treatment funding company Aqua Finance, Inc. (AFI) has led to a settlement that will provide $20 million in refunds and an additional $23.6 million in debt forgiveness for consumers harmed by its dealers’ deceptive sales tactics.
The FTC’s complaint against AFI charges that the company’s nationwide network of dealers went door-to-door, deceiving consumers about the financing terms for water filtering and softening products. According to the complaint, the bogus claims left consumers with thousands of dollars in unexpected debt and huge interest payments, while its financing terms impaired some consumers’ ability to sell their homes.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 1 Corporate Dr Ste 300, Wausau, WI 54401-1724
- BBB File Opened:
- 11/14/1995
- Years in Business:
- 36
- Business Started:
- 1/15/1988
- Business Started Locally:
- 1/15/1988
- Business Incorporated:
- 1/15/1988
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Related Businesses
- Hours of Operation
Primary
- M:
- 7:00 AM - 10:00 PM
- T:
- 7:00 AM - 10:00 PM
- W:
- 7:00 AM - 10:00 PM
- Th:
- 7:00 AM - 10:00 PM
- F:
- 7:00 AM - 10:00 PM
- Sa:
- 7:00 AM - 4:00 PM
- Su:
- Closed
- Business Management
- Kimberly Field, General Counsel
- Bob Heyman, Senior Vice President
- Kim Antell, Marketing Manager
- Seth Devine, AVP Customer Experience and Complaint Resolution
- Nimisha Mamtura
- Larissa Marwitz, Executive Vice President
- Kurt Grossheim, President/CEO
- Contact Information
Principal
- Seth Devine, AVP Customer Experience and Complaint Resolution
Customer Contact
- Kimberly Field, General Counsel
- Bob Heyman, Senior Vice President
- Seth Devine, AVP Customer Experience and Complaint Resolution
- Nimisha Mamtura
- Larissa Marwitz, Executive Vice President
- Additional Contact Information
Fax Numbers
- (715) 848-6220Primary Fax
Email Addresses
- Primary
- (715) 848-6220
Customer Complaints
263 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
109 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cibelly G
07/09/2024
Aqua Finance, Inc. Response
07/12/2024
Dear *******,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. We would like to learn more about your concerns to help us do better, however we cannot locate your account with the information provided. Please call us at ************ option 2 so we can more quickly address your concerns.
- Aqua Finance
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