ComplaintsforPatriot Log Home Builders
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Patriot Log Builders/************************* as the Log Builder Contractor for our new Log Home in NE. Almost 5 years ago July 2017. From the time the Log Construction was complete we found areas where the construction was not complete. Holes and gaps to the outside, windows leaking, air, water, and frost (when first winter hit) coming in from the outside.We even had to pay over ***** in subcontractor fees to have our local contractor (that was doing the finishing inside) to fix/do repairs that **** and Patriot did not do. I contact and sent **** the invoice and called him to discuss him coming back to complete the job I paid him ****** to do or provide part refund. They refused, so I wrote our ****************** (the log home manufacturer). I even contacted Mikes main hired help ****** to come help seal off the **** ends where the logs meet. ****** graciously agreed, then cancelled less than 1 week before coming and never heard from him again. (not so gracious)Not having expertise, we have been trying everything we can to stop leak including spending over 80 hours caulking the entire main house between logs and in the cracks and buying over ****** in log caulk alone. I've had to replace window trim due to rot, and have had to re-flash multiple windows. Still to this day we have water running in our kitchen wall through the log and can't stop water when it rains in our bedroom around our window. NOW the logs are wet and the external stain is peeling , which has some bare log exposed. A local licensed contractor with 20+ years of log home building and repairing is giving me a repair quote and already found builder error in log setting and window setting and lack of sealing.I reached out to **** via text on 5/17 and also a call and voicemail. As of writing 5/18 zero response. I've attach some pictures of our problems.Want: Refund for expenses and time, opportunity cost or Repair windows, blasting ext and resealing)Thanks so much!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.