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          Central Wisconsin Oral and Facial Surgery has 1 locations, listed below.

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            Business ProfileCentral Wisconsin Oral and Facial Surgery

            Medical Doctor

            Contact Information

            Wausau, WI 54401-4288

            (715) 610-9464

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            Wausau, WI 54401-4288
            BBB File Opened:
            11/9/2022
            Years in Business:
            7
            Business Started:
            6/14/2017
            Business Incorporated:
            6/14/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Dr. Patrick Cline, Owner
            Contact Information

            Principal

            • Dr. Patrick Cline, Owner

            Customer Contact

            • Dr. Patrick Cline, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My daughter had her wisdom teeth removed there. We had to pay upfront. We were told that we would be reimbursed as soon as the insurance company paid them. I have information from Delta Dental that says $864 was paid to them and the check was cashed in December of 2023. I have tried to call and resolve the issue for several months and cannot get a straight answer or a call back. I would like a call back explaining the situation and the payment we are owed. If they feel payment is not owed, they should explain why I was told previously that I would receive funds back once the insurance company paid.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Paul W.

            03/12/2024

            Avoid them at all costs, unless you are wealthy and don’t mind all the tactics used to keep your money. They make you pay for majority of the costs upfront and then they will bill your insurance. Which is not horrible, except they do not want to reimburse you any overpayment. They tried telling me insurance would reimburse me! My bill was $3687, i paid $2800 down and insurance covered $2071 which was sent to them. So there is an overpayment of $1194 and its been over a month since procedure and still not sending me money! They don’t return calls or reply to email. You are unable to call them directly their number is an answering service and they relay message to them . What a joke they say their phone system needs updating but while there they were all using the phones and didn’t seem like they had any problems with their phones then. Nothing but crooks ! I will have to sue them to get what they owe me ! So do yourself a favor and drive an extra hour or two to go somewhere else!!

            Central Wisconsin Oral and Facial Surgery Response

            03/18/2024

            Our office is not in network with this patients insurance company for medical or ********** a curtesy we submitted claims post procedure. Our office requested down payment as we are not in network and no pre-authorization was required and patient did not know coverage as she is under parents coverage and "they are getting divorced so they dont talk"/ We have records of speaking with both mom and dad (****) previous and post procedure regarding cost and refund policy if courtesy claims are filed. As of 3/1824 we have not had resolution of the claims from insurance company; we have informed **** of this as well as provided him the contact for the company that does the claim processing for the clinic for him to speak with directly.

            Local BBB

            BBB Serving Wisconsin

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