1 Customer Reviews
Review from Paul W.
1 star03/12/2024
Avoid them at all costs, unless you are wealthy and don’t mind all the tactics used to keep your money. They make you pay for majority of the costs upfront and then they will bill your insurance. Which is not horrible, except they do not want to reimburse you any overpayment. They tried telling me insurance would reimburse me! My bill was $3687, i paid $2800 down and insurance covered $2071 which was sent to them. So there is an overpayment of $1194 and its been over a month since procedure and still not sending me money! They don’t return calls or reply to email. You are unable to call them directly their number is an answering service and they relay message to them . What a joke they say their phone system needs updating but while there they were all using the phones and didn’t seem like they had any problems with their phones then. Nothing but crooks ! I will have to sue them to get what they owe me ! So do yourself a favor and drive an extra hour or two to go somewhere else!!
Central Wisconsin Oral and Facial Surgery Response
03/18/2024
Our office is not in network with this patients insurance company for medical or ********** a curtesy we submitted claims post procedure. Our office requested down payment as we are not in network and no pre-authorization was required and patient did not know coverage as she is under parents coverage and "they are getting divorced so they dont talk"/ We have records of speaking with both mom and dad (****) previous and post procedure regarding cost and refund policy if courtesy claims are filed. As of 3/1824 we have not had resolution of the claims from insurance company; we have informed **** of this as well as provided him the contact for the company that does the claim processing for the clinic for him to speak with directly.
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