ComplaintsforKocourek Nissan Kia

• Initial Complaint

  02/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We were put on the wait list to be called when a ********************* was available to purchase. We got a call that one was available. My husband and I went in on 12/27/22 and was told the vehicle was a preorder vehicle that the person backed out on and it had the $4000 protection package already applied, we can either pay for the extra for package or wait until another *** comes in. Was told we can not take something off the paint that has already been applied. We decided to proceed with the purchase. After signing the papers we are told that it needed to come in for a final buff. Trying to coordinate dates it went from a final buff to needing the vehicle for 6 hours. Our sales person ****** stopped messaging returning my text messages. I get a message from *** the general manager that ****** was out the last week. And he would respond back with a time. Waited nothing. Then ******** messaged me saying that she was going to schedule the buff to get the imperfections out. I question this as I know nothing about it and she tells me that no protection was applied on the vehicle at all and that's how dealers are handling the high demand for the vehicle. Told her I just want my money back for the protection package that I was told was applied prior to purchase. Was told I could not get a refund because it was written in the warranty already. Take it in today to get the protection applied and was told the interior was completed and paint protection was completed. Get home look in the back seat and my daughter's car seat was not moved and the popcorn that my children. Split over the weekend was still on the floor and the gummy bear under the car seat. $4000 for services they lied saying were already applied then take it in to get applied and it is not completed. I have text messages that show this is how dealers are doing it and that both interior and exterior was completed today.

  Business response

  02/17/2023

  I will review this Monday morning and call the Guest.

   

  *********************

  Customer response

  02/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  A phone call is not going to be enough to close this ticket. I am sure it will be more lies. Maybe after the phone call and I feel satisfied but I do not have high hopes. 
  Regards,
  
  *********************************

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/3/2021 My car was to be towed to Kocourek Nissan to be fixed as it is under warranty. I called to let Kocourek know. The girl told me they are not going to fix the vehicle due to a flag being placed onto ****** account. I asked what the concern was and no one there could tell me. ***** then called me back and I could not take the call. I did get into a heated discussion with a previous service manager about a year and a half ago when I called them out when they did not complete a service on my vehicle in October of 2019. I did call the owner of Kocourek Nissan 3 times. I did speak to a guy that is one step below. They are aware of this issue. The Service Manager degraded me for being a veteran as well. I did tell him I was a mechanic in the service.

  Business response

  12/06/2021

  I'd be happy to talk with this Guests again.  She can call me at ************. I will again encourage her to choose another dealer to do business with.

  *********************

   

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