ComplaintsforByrider

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm writing to expose JD Byrider's unethical practices. In January 2023, I visited their dealership, referred by my sister, and purchased a 2014 ***** Malibu despite initial reservations. The check engine light came on immediately, and further testing revealed serious issues. The dealership's attempts to fix the car were unsuccessful, and I was left without a car for days. They repossessed my car and filed a $10,000 lawsuit against me, despite my recent payment. I'm seeking justice in this situation.

  Business response

  09/16/2024

  In the case of Mr. ****** *******, complaint number ********, we have investigated this matter with the franchise-owned Byrider. Mr. ******* is dissatisfied with the mechanical issues he has experienced with his vehicle and the repossession of his vehicle.

  Mr. ******* purchased a 2014 Chevrolet Malibu on January 26, 2023 from the franchise-owned Byrider on *********************, Wisconsin. The vehicle is covered by a 36 month/36,000 mile limited warranty, whichever occurs first. 

  Service records show Mr. ******* had his vehicle serviced three times since the purchase date. On February 13, 2023 the alternator was replaced under the warranty. On May 22, 2023, the battery was replaced under the warranty. In June 2023, the *** solenoid part was replaced under the warranty. Mr. ******* has had no out of pocket expenses for service issues since the time of purchase. Byrider stands behind the limited warranty and will continue to cover eligible repairs.
  Mr. ******* was delinquent on his account and due to broken commitments, CNAC proceeded with collection efforts. Initially, the collateral could not be located, leaving CNAC with no choice but to file a court date for a judgment. However, on September 5, 2024, the vehicle was located and repossessed, prompting CNAC to dismiss the scheduled court date. CNAC has written policies and procedures in place to ensure every repossession complies with federal and state regulations. 
  

  On September 6, 2024, ****** ******* visited the CNAC office and the Finance Manager created a biweekly payment plan of $300 starting on September 18, 2024. This plan will continue until the contract account is fully current, at which point CNAC will release the vehicle.

  At CNAC, our goal is to provide the highest level of satisfaction to every customer. While we understand Mr. ********* situation, he defaulted on his retail contract.
  

  
  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My gf purchased a used car i paid 500 down for her. With a warranty. That same night had a check engine light come on and loud clunking noise. Made us wait a week to bring it in to be fixed. They changed a single strut on a used car with iver 109k miles and should have been changed as a pair. Noise did not go away. The check engine light they simply turned off. Cleared the code. Light cane right back on, and noise is sill happening. I'd like my $500 back, and her loan erased so we can return the vehicle. They argued with me today giving every excuse they could come up with and when I challenged them with valid points they asked me to leave. Since I'm not able to discuss it with them further this is my next plan of action before lawyers get involved.

  Business response

  09/07/2023

  We have launched an investigation into this complaint however we are not able to identify the account associated with complaint ********. Byrider has 133 individually owed and operated dealerships nationwide. Please provide the city and state of purchase, and name or account number. You may also contact us direct via email at customerservice.com. Byrider strives to achieve quick resolution to every customer concern but need these details to investigate the matter.
  
  

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car on 12/20/23. The first chance I had to use the a/c was in April, and it didnt work. It blew hot air. I contacted the service manager and explained the situation. I was told that the a/c worked according to their inspection. I explained that I had no way of confirming that, since it was winter in Wisconsin when I bought it so it would be cold regardless. They told me that I could pay $100 to recharge my a/c that included a dye so if there was a leak they could find it and I would have to pay for that repair. I bought the refrigerant on my own and it all leaked out the nesxt day. I again and explained this and stated that I didnt feel this repair should be my responsibility being as I had only had the car for 4 months and this was my first time using the a/c and it did not work. The service manager said that it was up to the sales person who sold me my car if they would incur the cost. I emailed the sales person and again explained the situation. The sales person told me it was the decision of the service manager, I stated I had already spoken to them and they said it was the sales persons decision. I called the service manager again, who, again, told me that he cant make that decision, only my sales person could. Again I spoke with the sales manager and said I was told to come to her again. She told me she couldnt decide that. So I asked if I they could work with me to get into a different car since driving with children is part of my job so I need working a/c and I had only bought my car 4 months prior. I was told this was not an option unless I owed less that $3,000 (which I dont on a $14,000 loan that I signed 4 months ago). I asked for the managers contact information. I left messages and never received a call from the manager. My brother bought a car from the same dealership in February and as soon as it got hot, found out his a/c also doesnt work. Seems to be a pattern. My radio and automatic window have since stopped working as well.

  Business response

  06/30/2023

  In the case of *************;*******, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  Ms. Staeven is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  
  Ms. Staeven purchased a 2013 Chrysler 200 on December 20,2022 from the franchise-owned Byrider location on 20th Avenue in ******, Wisconsin.  The vehicle is covered by a 36-month, ****** mile warranty, whichever occurs first.  
  Each Byrider vehicle goes through an extensive inspection and reconditioning process to ensure the vehicle is in good working order prior to placing it on the sales floor. In the case of the air conditioning we ensure the vehicle is in a warm environment to test it and unfortunately could not foresee that it would fail four months after the sale.
  While the ** is not covered by the warranty, we offer low cost service to our customers to ensure affordability. Our hourly rate is $65 dollars which is significantly lower than other service departments in the area, and we do not upcharge on the parts for any repairs needed outside of warranty. 
  As of today the vehicle has not been in our service department. We would encourage her to contact our service department at ************ to schedule an appointment so we can assess the vehicle and determine the best course of action. 
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value Ms. Staeven as a customer.  We look forward to our continued relationship.

• Initial Complaint

  11/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a vehicle from Byrider ****** on 10/22/2021. I started having issues with the vehicle the next day. I called Byrider as soon as the issue started. I told the person that there was squeaking noises and that it might be possibly a worn belt. So I made an appointment to get it checked out the following Friday. I took the vehicle in to get the problem fixed the mechanic didn't even have the car for that long he came back and told me that the issue was resolved. So the vehicle seemed fixed it was quiet until I got back to the house and it started making noises again. So I called Byrider and talked to the mechanic I told the mechanic that the noise came back and it sounds louder this time. The Mechanic seemed like he didn't know why the noise came back. So I made another appointment to have the vehicle looked at. This time when I brought back vehicle he had it for at least 45 mins to an hour rough guessing. When the vehicle was finished the mechanic told me that he lubed the belt up and that he doesn't want to start putting parts on the vehicle if he don't have to. He made it sound like it was no big issue and to bring in on my first oil change it made any more noises. The vehicle is on a ****** mile warranty or 36 month warranty whatever comes first. So I brought the vehicle home there was no issue at first. That Sunday after I got off of work I turned the vehicle on and about two minutes later it sounded like there was loud noises underneath the hood so I managed to drive the vehicle to the closest gas station. I looked underneath the hood while the vehicle was on and it looked like to me that the belt was worn out and it was making a unusual snapping noise. I was very angry by this time. I managed to drive the vehicle home the noise did stop eventually. I called Byrider the next day to complain about what happened. I told the mechanic that I was going to get an estimate on the car. I had it fixed some place else it was just a serpentine belt.

  Business response

  12/08/2021

  *************************** purchased a 2011 ******* Santa Fe from a franchise owned Byrider in ******, ** on October 22, 2021. The purchase included a 36 month/36,000 mile limited warranty. While we understand that dealing with any service issue may be frustrating, a preowned vehicle will require routine maintenance and repairs. We have reached out to ******************** and resolved the issue. We apologize for the inconvenience. ******************** is a valued customer and we look forward to our continued relationship. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩