ComplaintsforBriggs Design LLC
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
***** is over one year late on completing our kitchen project. His original completion date was early May 2021. ***** shows up for an hour or two every few months and then will disappear. We have over 100 texts and emails of him stating he is almost complete with a promise to complete on X date and then shortly followed by an excuse as to why he needs more time. He has told us he will put a larger client ahead of us, even if that client signed an agreement well after our project was started. We've had to reschedule other trades people multiple times because ***** has failed to deliver on the dates he agreed to. We've had to reschedule events and family gatherings because our kitchen wasn't completed as ***** promised. We have been ****** understanding and flexible and have reduced the scope of the project in hopes that will help speed up the process. We have done everything possible to no avail.Business response
06/20/2022
We feel terrible that this job has gotten to this point. The past year has been extremely difficult to navigate due to multiple unknowns from supply chain issues to price hikes. We are making every effort to get this job completed in a now timely manner without sacrificing any quality.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.