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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We just moved into our new build house from Kaerek in Dec. 2023. We have a cracked culvert and been trying to contact Kaerek with minimal response after several calls and email. Submitted a quote like I was asked to do. Now they want me to get a second quote at my cost which is not fair. They need to fix our culvert as we weren't even living here a month when it was noticed.Business response
04/12/2024
A customer walkthrough with the Expediter was performed prior to home closing. There was no indication on the walkthrough report of a cracked culvert. The Expediter and the culvert contractor will do a site visit next week to inspect and to determine if the culvert was defective or how it possibly got damaged.Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.The culvert was never inspected as I had to complain for them to come clean out the culvert it was full of rocks so there's no way they were able to inspect the pipe.
Regards,
******/*****************Business response
04/16/2024
We are in contact to do a site visit this week and they were made aware of this.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.Was informed someone would be out to look at it this week and would appreciate a response by Friday as this is delaying our landscaping and driveway completion.
Thank you
Regards,
Angel/*****************Customer response
05/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Angel/*****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.