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ComplaintsforWorld Property Management LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
May of 2023 I completed an application with world property management and paid the fees for a rental property for a 3 bedroom. I was advised the application was approved and given a security deposit. I advised that I accepted the security deposit and wanted to move forward. Everything from that point on was sketchy. No one would follow up with me after multiple calls and emails. It seems this company is only collecting fees for the property with no real intent to rent the home out.Business response
07/11/2023
To whom this may concern;
The statement "I was advised the application was approved and given a security deposit" is not correct.
We attempt to offer housing opportunities to as many people as we possibly can based on their information and our criteria. We receive several several applications per address. Preliminary reviews of applications alert us to potential risk factors. We raise security deposits according to these visible risk factors. When we have an applicant that has a challenging application, we call them and ask them "if they would like to move forward with this application, their security deposit would be $X". Do you accept this amount in order to move forward (or complete your application). Some people accept, some do not.
This applicant was called on 5/31/2023 about an increase of security deposit, how much it would be if approved. The dollar amount of security spoken to this applicant was accepted by the applicant on this date and we continued with her application.
No money exchanged hands, A security deposit was not paid. What was paid was a ***** application fee upon completing the initial application. This is a standard charge to every applicant as they pay for their credit, background checks and processing.
Unfortunately, this app was not approved do to reasons that were stated and mailed to her on or about 6/9/2023.
Thank you,
*****************;
WPM
Initial Complaint
09/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Rental management company Refusing to fix leaking ceiling.Rude Charging me for a error for having someone come to the apartment after me telling them I work.Business response
09/27/2022
Dear BBB,
We are a new management company with this property since June, 2022.
One of the tasks our new client gave was to have the basement of this 4 unit building organized.
The complainant has defied our communication to clean up after herself with a pile of clothes 3' high and 8' wide which could be a breeding grounds for insects and rodents. This was the beginning.
She created work orders for her apartment. We have 3rd party vendors that perform maintenance. ******** attempted to make an appointments and were not successful. We posted notice to enter so they could accomplish their work. Below is an email reply from her...
"Apt. 1 I just seen papers on the outside back door as a notice. Which is not proper notice I communicate by email can not expect everyone to be home everyday. My child have been expose to covid. I also dont want anybody in my home I need to be here last time that happened things was damaged and paint was on my stuff. Do not enter my home. My teenage daughter will be here I dont want any men
Customer response
09/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Business response
09/30/2022
Dear BBB:
World property Management has been an active member of the BBB for a few years now.
We have never had a complaint or situation as we believe in taking care of our Clients and Tenants. Our duty and obligation is to our Clients. We serve our residents, our customers.
With over 300 units, from time to time, we encounter a person who feel they do not have to participate in Rules or Regulations. As a management company, we must stay in the black and white of our guidelines daily. If we allow ourselves to venture into the grey, we become convoluted and our team will not operate with any sort of efficiency.
To start, there was by a request from our new client to have the basement organized and maintained with the residents. There has been opposition, defiance, push back and retaliation from this particular resident since we started communicating with all residents about basement conditions. About 6/22/2022, we communicated with 4 residents to gather their belongings and **** them. Take all of their belongings from the open basement into their apartments or place them into their provided storage unit. The complainant refused to oblige. She had a 4 high, 6 wide pile of clothes (photo link 6/22/22) She stated her washer or dryer (or both) have gone out and she just got things going again. We gave her time to get the basement floor cleaned up. Upon a very reasonable amount of time, 7/28/2022, we returned to find conditions the same. More communication. Gave more time. On 9/16/2022 we gave a 5 day notice to remove clothing. On 9/22/2022, I received an email from the resident stating that all clothes have been removed from the floor of the basement The mountain of clothes were placed in containers and bags but still in an un-orderly fashion.
Since the basement / laundry encounter, it seemed that most communication we had there was a negative, disruptive, reply or reaction by the complainant. Then retaliatory actions started. Negative ****** reviews, a BBB complaint and most recently, a ********** of *********** complaint. We simply wish to have things taken care of and be copacetic which is the best for all residents and our client.
- Link with basement photos from 6/22/22 and within the same link, at the end are photos of the basement on 7/28/2022 https://manage.happyco.com/
reports/762e8f1c-6b3a-41e2- ****-9a3201c4595d/ - Link with basement photos bagged items 7/20/22 https://manage.happyco.com/
reports/68eb45d1-61c5-41e6- 9e1f-2d57620154a4/ - Single photo provided (Above) of basement is from 9/29/2022. Product removed from floor and is in containers.
Thank you,
******************************
Broker/ Manager
C ************
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Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
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TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 9:00 AM - 2:00 PM |
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.