![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAnytime Fitness West Bend
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Last payment made on March 15, 2024. I gave the company all the required documents for my services to be canceled and to have my money refunded back to me. It is now May 6, 2024 and I have been calling this business like two to three times a day to get an update as to when my refund will be given back to me. The management keeps telling me that they have been emailing the corporate office, since they are the only ones that can give me answers but corporate has not responded to any of the emails that has been sent by management since then. The managers says that they arent allowed to call corporate to ask questions because they only deal with emails but when I asked to contact corporate, they says that they are not allowed to give me their information. So no one is telling me anything and how I can resolve this situation. I just went today in person to talk with management face to face and they showed me the emails that they sent but still was unable to provide any information for me.Business response
05/07/2024
This complaint is against the wrong location I believe. This location is Anytime Fitness of *********, and it appears this location is Anytime Fitness of Neenah. Each location is individually owned and operated. Please file this under the correct location.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.