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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
April 2021 signed the contract and down payment 1/2 paid in Cash to have a porch built. Called in August to when it was going to be done. Finally in September they started. Workers had to call the owner ******************* twice first time we questioned why there were no stairs on the other side of the porch. ***** forgot that and they made the stairs. Second call in there were putting railing on both sides of the stairs questioned how am I getting to the other side without a gate. ***** came not happy told my **************** they only way is to leave the railing off on that side. One of the workers stated in would not be in compliance. ***** we did not need it. Once done paid the remaining in cash. City did not approve the porch no railing or no pictures of how it was attached to the house. She explained this was told to *****. Husband called ***** "she does not know what she is talking about. If we want railing we will have to pay for it and labor." Explained they had the material we have pictures of the railings they had and when he came by because of the concern could not get in my garden. Never told us that it would be out of code even though his worker said that. We call the City worker she sent him several emails along with us explaining what needed to be done. Never answered any of them. Then my husband called ***** and we set up a meeting with the City and ***** to review as to what was needed to pass he never showed up. We and the City have sent several emails, text and calls never returns them. We want our porch to pass and have a railing added with no cost since, it was part of the original cost.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.