ComplaintsforRed Diamond Mold Remediation and Lead Abatement LLC

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********** with Red Diamond Mold Remediation peformed a sub par job with my asbestos removal. He wrecked my hardwood floors while taking out the asbestos flooring and was arguing with me telling me his tools did not do that. IN addition, his trash bag was not properly sealed when he left and it leaked asbestos tile pieces all over my stair case, and outside steps. He left pieces of asbestos around my kitchen cabinet, with raw unsealed edges. He left a pile of asbetos dust on my stairwell. He left a piece of asbestos tiling in my entryway. When I sent him pictures of my wrecked oak floors. He came on sight and told me that his tools didn't make those marks even though his ridgid cuting tool was a perfect fit for the marks. He agreed to come and finish removing the asbestos linoleum flooring around my kitchen cabinets but told me that I would have to sign a release of waiver for damages. I had the marks left on my oak floors and kitchen cabinets examined by a certified flooring LLC who said those are freshly made cuts. When Saturday came, he did not show up to do the job and instead told me his dog was sick and wouldn't ****, eat or drink. I requested a return of my funds due to damages done on my house. ******* did not respond to my email. In addition, ******* did not seal off my bathroom and basement door when removing 15% asbestos linoleum in the adjacent room which is considered friable and you are supposed to put a containment up per state law. He tested the air quality in the kitchen afterwards and it was within the industry standard. However, the dust and small particles have now infected my basement and bathroom which are off the kitchen. He also texted me that I could remove the containment walls myself. I texted him asking for a partial refund of ***** or I would have to get a lawyer to which he replied, ****** I have proof that there was no asbestos dust lets go to court I 'm not going back and forth with you."

  Business response

  12/05/2022

  This is my response to a complaint that was received on 11/28/2022 ID# ********. Upon entering the customers home we noticed that the home was filthy; dirty clothes underwear, tampons, dirty dishes, and old food everywhere.  We then informed the customer in order for us to do an ******************** job the home must be cleaned and abatement areas must remain empty. I have an email from this customer who stated I do not want you back in my home I just want my money back. We have proof that our tools did not make the marks on her floor. An air test was performed at the residence which Micro Analytical proved that there was no fibers in her home, if there was the air test would have showed this. I found out later on that this customer is a scam artist. She is a teacher who mysteriously hurt her hand at work and is trying to *** her job. Also, she is trying to *** the church that was willing to help her because of her financial difficulties. They installed breathing vents to her attic and they also asked her repeatedly to have the mold removed from the attic so that they could complete the job. This customer also never made me aware that she had high radon levels in her home. In order for her to have any pictures of anything being left behind she had to have taken pictures when my crew and I went to lunch. All customers are told and made aware that they cannot go in containment at any given time until remediation is complete and final clean up is performed. We built a full containment around all areas that was being remediated. I feel that since we are a small and new company who went above and beyond and out of our way to help this customer who purchased a home with many, many difficulties. I feel as though she is doing whatever she can to not only get work done for free but to help her with a home that is in much needed repair. We stand by our work and we follow the law. We also have many customers that has never had any of these problems, we have many great reviews and In response for not being fully paid and being exposed to radon we are placing a Lien on this property 

  
  

  Yours truly, 

  *********************

  Red Diamond Mold Remediation and Lead Abatement LLC

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