ComplaintsforFink Ink Tattoo

• Initial Complaint

  08/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tattoo was done July 9, 2022 and was infected to the point of multiple trips to the er and doctor.The owner places all blame on myself even though I followed all precautions. Multiple doctors have stated that it was the shop not **** would simply like a total refund of $180.00 and the owner does not want to work with me at all.This is not my first tattoo.

  Business response

  08/12/2022

  I will start my response to the complainant by stating my decorated background in the Tattoo Industry followed by a response to his issue directly. I am a second generation Tattoo Artist and upstanding citizen that takes not only the operation of my establishment but my commitment to the qualities and standards regarding my industry tremendously serious. I have personally been tattooing for 20 years. That is not accidental by any means. My establishment is observed and regulated vigorously by ********* State ran and represented facilities. I am inspected regularly by the ********* ********************************************** and have received accolades regularly commending the outstanding cleanliness of my studio and facility. In my many years of experience and owning my own studio I have NEVER been in question nor have I ever received as much as one single bad **** or comment when having my establishments thoroughly inspected. We perform to an exceptional **** when it comes to cleanliness or sterility of our studio. Everything we use in our establishment is hospital grade, sterile, one time use, and disposable. Our instruments are tested and verified monthly. Even though not required, we take further steps to ensure that we are doing everything necessary to not only protect ourselves but our customers by receiving blood borne pathogen training. My reputation speaks for itself and is nothing less than great whether online, locally, or by word of mouth nationwide. As far as this particular matter involving the complainant, as explained to them in person, once a client leaves the studio with thoroughly and properly explained aftercare they are entirely responsible for caring for that tattoo. It states the same in the legally binding contract that they sign prior to receiving any service we provide. We are not able to follow them through life holding their hand to ensure that they are doing everything necessary to ensure proper healing. There is no way to ensure that they don't put themselves at risk regarding infection. The definition of infection is redness, irritation, swelling, and possible puss discharge. All things experienced to some degree by anyone who receives body modification of any sort no matter the establishment. Those are the risks taken by receiving a procedure that breaks the skin. As stated above, we have implemented every possible measure to ensure that anything further than normal manipulation or defection regarding tissue occurs. Again, we have no way to ensure that once the client walks out the door that they take every precaution necessary. The hope is that they not only follow proper aftercare instruction but follow other proper formality of life. Instituting proper personal hygiene, cleanliness of sleeping and dwelling situations, and properly protecting open wounds from dirt or debris while on the job. None of those things are in our control as the Tattoo Artist. Any properly trained or taught medical professional would be in understanding and agreement with that. For the individual to claim that a medical professional has specifically stated that I personally was responsible for placing an infection into the dermis of this individual is not only extremely unprofessional but absurd. It is in absolutely no way possible to prove that information. I performed the job I was requested to do and the client left the establishment more than happy. It is due to the individuals own negligence that, according to them, they have fallen on bad times regarding the tattoo. It is not the establishments fault in any way, shape, or form. For the better part of a month, this individual has harassed not only my business but my wife personally. The individual has sent her multiple text messages at all times of the day threatening and demanding that they receive a refund for their negligence. The individual even went as far as to state a plethora of uninformed and uneducated slander about my business on the internet. I have never dealt with such an unpleasant individual in my 20 years as a Tattoo Artist. That is not to mention that I have text messages also proving that the individual did not stick to the advice given to them regarding aftercare of the tattoo. The actual date of the procedure performed was July 12th, 2022. The individual should remember that date just as they should have remembered specific instruction as to how to care for the tattoo. My business serves as a means to provide for not only myself but my wife and four children. Nothing will ever get in the way of that. Not even a disgruntled client that is unwilling to educate themselves on a matter that they chose to participate in and then subsequently chose to defy. I will not offer and never have offered a refund to anyone no matter the circumstance based on implemented policy regarding my establishment. I wish nothing but the best to this individual in the future.

  Customer response

  08/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

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