ComplaintsforMELz Fine Automotive Detail
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 15th 2022, I contacted Melz Fine Automotive Detail to schedule the interior detailing for both mine and my husband's cars. He and I agreed that on November 19th, he would arrive at our house, ************************************************ at 830 am CT. He did not ar4uve. He finally replied to my messages on November 21st stating he was in a car accident Friday the 18th. We rescheduled our appointment for Saturday November 25th but again, did not show up. The owner has yet to respond to my messages. I called him multiple times from my phone as well as my husband's. Today, December 5th, he answered the phone but as soon as he learned who I was he hung up on me. I called again after that with no answer.Initial Complaint
08/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I asked for a full interior/exterior auto detail for our van before a trip last month. I contacted **** via ******** Messenger and got an immediate reply from the owner ***************************** agreeing to the work and quoting $300 if I paid up front. He blew off my appointment and issued the following excuse:"Soooo sorry, not trying g to ignore you, phone was in the car. My uncle passed away in **** last nite and when my grandma (91 heard about it she has a small heart attack) I'm at St ****** rite now. So sorry again but I can be there tomorrow early if that works for you. Again so sorry"We agreed for him to come first thing the next day, and that was the last time I heard from him. I asked for him to refund my money but have not heard back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.