Business ProfileforWilderness On The Lake

4-13-24: Customer service has NO compassion for the elderly at all they have totally lost it. I am a 60-yr. old African American female who was put out of the resort at 9:45 pm at night with my family and small children. There was a small confrontation at the pool where an adult Caucasian man and a woman put their hands on my grandkids and accused them of skipping in line. If they felt they were being skipped they could’ve gone to security, but instead chose to put their hands on them. When the kids told security what happened, they told us they would review video footage, they never did. They sided with the Caucasian family against us African Americans and told us we had to leave to satisfy the other family. They took their side over what my grandkids said that these adults put their hands on them. The Caucasian man put his hands around my granddaughter's neck to choke her. I told security that there were two sides to the story, and they took their side. I told them me being 60 yrs. old I can’t see at night, meaning I’m unable to drive 2 hrs. home and that we had nowhere to go. We offered to stay in our room for the rest of our stay to avoid any further problems. All they said was there are other hotels in the area, but we had paid them over $700 for the night. We were escorted by police and security. They did not give us any form of refund we had only been there four hours. People in my room were in the shower and food was being cooked on the stove. They made us leave with uncooked food and made everyone get out of the showers. I felt this was a form of discrimination because they would not listen to our side at all. I explained that my grandkids were the ones that had been harmed and they still didn’t care. This was the most embarrassing and traumatic experience I had ever had. My grandkids were crying and shaken up as well not knowing where we were going to stay for the rest of the night. We went there to celebrate my granddaughter's 15th birthday ??????

Thank you for taking the time to write and share your version of events. After review of the incident, the decision to evict was based on the response from ***********************************, and their review of the incident after speaking with several uninvolved witnesses. Wilderness does no support any type of disturbance and actions were taken with both parties involved. Wilderness strives to provide a safe and enjoyable experience for all of our guests. We will not be offering any compensation for this incident.