Additional Information for Palace Theatre

The Palace Theater in Wisconsin Dells theater canceled all upcoming shows and shut down according to its website dated December 20, 2022. It did not give a reason for going out of business and has not responded to BBB requests for information.

It is recommended that anyone who purchased tickets in the past 90 days to now canceled shows contact their credit card company to cancel their purchase. Those who bought tickets more than 90 days ago should send refund requests to [email protected]. Anyone with questions about the closure is directed to this email address, [email protected].

3/15/23 Update:  (https://www.nbc15.com/2023/03/14/wisconsin-dells-theater-finds-new-owner-while-refunds-previous-owner-still-pending/)

It is BBBs understanding that Legacy Entertainment Group purchased Palace Theater and plans to reopen the space in May, 2023. A sign on the front door of the theater in March 2023 says that the new owners are not affiliated with the previous owners, and therefore cannot issue refunds. 

Viewers who purchased tickets to Palace Theater in Wisconsin Dells have been waiting for refunds since it unexpectedly closed its doors in December. 

According to a response from the company in regard to a BBB complaint in February:

The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business.  Unfortunately, we were the target of a massive hacking attack.  Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.  

We are happy to report that the system is now fully operational, and we are receiving and sending emails again.  We have set up a process for patrons to request refunds (email [email protected]) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues ([email protected]). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and might delay the refund. We are sending confirmation messages to each patron as each refund is completed. We have asked that our patrons remain patient as each refund is handled individually, and we do not possess the staffing resources to address all the refunds at one time.

Thank you for your patience and kind consideration in this matter.

Respectfully,

The PALACE THEATER Box office and Management Team