ComplaintsforEaston Motors, Inc.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from the business on July 5, 2024. Upon test drive there was a rattle noise, total loss of power, and all air coming out of three out of four tires. I took the car into the shop in ********* dells and was told they felt no issue (no test drive was done, I was present). Tire issue was fixed. Told to return by ****** if the issue persists, did so a short while later. Car was at their auto shop all weekend, went to pick up and mechanic stated they cannot chase a ghost. At this time I was told by the mechanic to contact **** or ******** the owner. I have been in contact. Was told that they needed the car seen at a manufacture. I took off work to take the car to ******* West in ******* for diagnosis. Right away it was found that the turbo and waste gate were coming apart. I reported this to **** who called ***** their mechanic. ******* said this is a 14.5 hour job. Easton said 3.5. I dropped the car off at the *********** location on Saturday September 7 2024. Called on Tuesday and was told employees were out so car wasn't worked on. Received a call on Friday stating that car "seems" done but if I didnt think so I could leave it there for them to work on. Car still making the noise that ******* said is the turbo coming apart.

  

  Business response

  09/30/2024

  Response:
  Easton Motors,Inc.
  

  Review ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this customer complaint.
  

  As the Guest stated, she purchased a vehicle from Easton Motors, Inc., on July 5, 2024.  According to our records the vehicle was diagnosed with an engine issue that would need replacement.  The Guest was in contact with our management and service teams regarding the condition of the vehicle and it was determined that a replacement vehicle would be needed. On September 18, 2024 we closed on a new loan with the Guest for a 2019 Chevrolet Equinox.  We are hopeful that this resolves any outstanding issues.
  
  Upon review, we found that both Federal and Wisconsin law and best business practices were followed.
  
  Respectfully,
  *********** M. ****
  Easton Motors, Inc.
  Chief Legal Officer
  ***********************************************>**********
  ***************, *******;53965

  
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing this complaint as a representative for my disabled son *************************. In January, ****** purchased a vehicle from Easton Motors. At the time he was a 20 year old with autism. ****** did not have enough credit to purchase a car through a normal car dealership so he opted for Easton Motors. They prey on people with financial issues in need of a vehicle. They convinced him he could get a car and build his credit in the process. They ended up selling him a used ***** Civic with ******* miles which ***** blue booked at $9,000 for over $19,000! He also traded in a **** Focus with ******* miles for $500 and put $500 additional dollars down of his own money. It is a 5 year loan at *****% interest. The crux of my complaint is that this business took advantage of a young, naive, disabled person for their own financial gain. ****** is not capable of signing in to such a contract and he did not understand what was going on. They have since repossessed the vehicle and will not tell us where it is. They have had it for over a week now. He will have to pay over $2,200 to get it back. They supposedly mailed a right to cure that ****** did not get because they omitted his apartment number. They made him switch banks after a nsf on a payment. They cancelled his auto pay after another missed payment without telling him. He would login to make payments which he thought brought him up to current, but in reality he kept getting more and more behind without knowing. This dealership has no morals or conscience and they should not be able to get away with taking advantage of desperate and in our case disabled people.

  

  Business response

  07/03/2024

  Response:
  

  Easton Motors, Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  We will refer to **************** as our Guest. The Guest purchased a vehicle from Easton Motors, Inc., on January 20, 2024 at the ***********, ** location.  It is my understanding that he voluntarily entered that location, provided a valid driver's license and submitted a loan application to purchase a vehicle.  The application than went through underwriting and the Guest was approved for the car loan. We are in the business of selling cars and to be clear, are not medical professionals in anyway shape or form.  Unless the situation was blatantly obvious, we would not know if the Guest was not capable of entering into a valid contract and confirm we did not know this in this situation.
  
  We do not agree with the statements regarding the price of the vehicle,nor that we somehow made the Guest switch banks.
  
  We can confirm the guest was behind on the loan payments and the car was recovered via self-help.  The vehicle is located at our ***************, ** location as are the great majority of the vehicles we recover as that location is are only secure lot.  As was explained to *****************, the Guest has a statutory right to redeem the vehicle and it is my understanding that he intends to do so.  Therefore, we will not be terminating the loan agreement.
  
  Easton Motors, Inc., has been serving guests for over thirty-five (35) years and have had thousands of successfully transactions with our Guests.  Upon review, we found that both Federal and Wisconsin law and best business practices were followed. 
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  **********************
  **********
  ***************,*******; 53965

  Customer response

  07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have documentation that my son is disabled with an IQ in the *****s range. He has doctors documentation he is disabled. I have reference material they did not use his full complete address when they communicated with him, which is a legal breech of contract. *************** book shows the value of the car they sold him showing a much lower amount that they charged him and  more reference material showing they offered him a lower than value amount for his trade in vehicle. They did not give him a copy of his contract. It was emailed and only accessible for 30 days. Now he is unable to reference it. Everything about this business is shady and they clearly took advantage of my son. 
  
  Regards,
  
  ***********************

• Initial Complaint

  05/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was working with ******* and explained I lived an hour away and had to pay someone to bring me out. ******* advised that she will have everything reviewed and approved before I got there to make sure I dont waste my time and money. I get all the way to the dealership to be told I cant be helped. I also asked how much of a down payment to bring and explained I had 1000. They said that would work and that too was a lie. I paid $100 to get there to be turned away. **** their underwriter was really rude about the situation when I tried to express my frustrations. I have messages from ******* advising me everything was good to go and they would get me in a vehicle.

  

  Business response

  05/07/2024

  Response:
  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest did apply for a vehicle purchase and financing earlier this month, as she has indicated.  However, during the underwriting process,which we do for all of our applicants, we collected additional information that caused a loan grade that did not comply with our underwriting standards.  In an attempt to make the underwriting work,we requested additional funds for the down payment.  Unfortunately, the Guest was unable to provide the additional funds and had to deny the application. 
  
  Upon review, we found that both Federal and Wisconsin law and best business practices were followed.  
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  **********************
  PO Box 454
  ***************, *******;53965

  Customer response

  05/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was lied to about the monthly payment for the vehicle I was initially purchasing I was very upset and going to go else where when I was told by the sales associate ****** to please test drive a vehicle that he felt was My Style due to the vehicle I had driven there which is a Chrysler 200 limited with very distinct features due to it being a Limited I was told the vehicle was a 2016 ********************** and that everything was intact mechanically I agreed to purchase the vehicle based off of this information I looked into the features of ***** limited because I never had a ******* before and found out my car does not possess any of the features or characteristics of a 2016 ******* ***** Limited and it also is a sonta sport on all of our paperwork and on the buyers guide it is listed as an 2016 ******* ***** Limited not a sport I have proof that they knew at time of purchase that the vehicle was in fact a sport and not a limited also on the buyer guide it list everything is fully functional and the vehicle is not the Bluetooth does not properly work, the A/c does not work due to my medical condition I have to have functional air conditioning or I get sick I had to leave work twice because on my way to work in almost 80 degree weather my AC was blowing out warm air and the car also does not hold gas well I have to put gas in at least twice a day I have been physically, mentally and emotionally injured by this entire situation.

  

  Business response

  04/25/2024

  Response:
  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the vehicle on March 28, 2024.  We were notified by the Guest of her concerns with the vehicle she chose to purchase on multiple occasions and offered solutions to her situation, including having our automotive service employees diagnose any issues and repair if it was warranted.  The Guest also did talk to our sales department, including the company President in attempts to resolve the issues she raises but has refused to cooperate.  Additionally, I personally have spoken with the Guest and repeated the same solutions to the situation and was told she would rather have this settled by the BBB and the Wisconsin DMV.  Regarding the monthly payment, we were not aware of that concern until this filing. However, that payment is detailed in the retail installment agreement with this account. 
  
  Upon review, we found that both Federal and Wisconsin law and best business practices was followed.  We look forward to helping resolve this guests concerns if she should choose that option and can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  **********************
  PO Box 454
  Wisconsin Dells, WI 53965

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from the at a largely marked up price although they did not disclose the price until after they brought out all of the paperwork to sign. Then, the overpriced vehicle had an electrical short less than 7 months after purchasing it that has fried the entire circuitry leading to a fix quoted at almost $8,000. Easton is refusing to cover any of the cost despite over charging for a lemon.

  

  Business response

  02/15/2024

  Response:
  

  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the vehicle on July 29, 2023.  The Guest did speak with our service department and confirmed it is a fairly complex service issue which does come with a higher price to repair. Unfortunately, the repair at issue is not covered by the warranty on the vehicle resulting in the repair being the Guests responsibility.  *********** team did note that the Guest put ****** miles on the vehicle in 7 months but otherwise do not have any information as to the maintenance on the vehicle. 
  
  Upon review, we found that both Federal and ********* law and best business practices was followed.  We look forward to helping resolve this guests concerns if he should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am wondering how Easton Motors chooses not to stand by the products they sell. If a vehicle has nearly $10,000 in repairs 7 months after purchase and only ****** miles, are you not selling products of inferior quality? It has only been used for standard highway driving to and from my place of employment and picking up my son in ******** No extenuating circumstances occurred to cause this, yet the overpriced vehicle sold by Easton is effectively useless.
  
  Regards,
  
  *******************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been making payments to this company since ****************************************************************************************************************************** know where I stand with this vehicle so who knows what I owe they just continue to take my money Then when I cut them off they garnish your paycheck and continue to take and will not prove what is still owed on it this place is nothing but a bunch scam artists. Prove to me what I owe. I believe they are all paid off and they are just scamming for more

  

  Business response

  02/08/2024

  Response:
  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  The Guest entered into a stipulated dismissal on the amounts owing on this account in February 2023.  She stopped making payments in November 2023.  Therefore, pursuant to our stipulated dismissal order the company initiated the garnishment process.  To date no payments have been made on the account since November 2, 2023. The current balance on the account is $2,199.91.  According to our notes you emailed the company on January 24, ************************************************************************* response to your email request on the same day.  If that needs to be re-sent, please contact us at your convenience.
  
  Upon review, we found that both Federal, ********* law and best business practices were followed.  We look forward to helping resolve this Guests concerns if she should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, **  53965

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchasing a car through them, that has turned out to be a lemon. Everything ran fine until my warranty was up. Now I'm having issue after issue with the vehicle. Am being charged too much to begin with for the vehicle. Plus they made my mother the co-payer when it was supposed to be me and not her. So she's stuck paying for the car that we no longer want.

  

  Business response

  12/05/2023

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest and his mother purchased the vehicle on March 15, 2022. The Guest has recently called us claiming that his mother should not have been the primary on the account. However, as we explained over the telephone, the debt owed is joint and several.  You are each equally responsible for the entire balance of the loan obligation.  Furthermore, you have been driving the vehicle for over 20 months and we have no record of the maintenance for the vehicle over that time period.  We have no prior record of any complaints regarding the condition of the vehicle at issue.  If you do intend to surrender the vehicle that does not absolve you of the remaining loan balance.
  
  Upon review, we found that both Federal, ********* law and best business practices were followed.  We look forward to helping resolve this Guests concerns if he should choose that option and can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had warranty on the rear suspension almost a year ago and they said no alignment was necessary and my back tires are now destroyed from not having one and I contacted management and he said the tech has done his job for 20 years and I was wrong ********** need one and I took it to a different shop today and they did an alignment and what do you know both back tires were out of alignment so very rude customer service including management filed a report through them never received a call back and they pretty much say its my fault that he didnt do that including the lube tech at the other shop said Im good to go and I get back from my trip and theres waves in my back tires

  

  Business response

  09/11/2023

  Response:
  Easton Motors,Inc.
  

  Complaint ***********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the vehicle on June 30, 2022.  The Guest did speak with the head of our service department on this issue and it appears that the work he is talking about is approximately a year old and that the individual who serviced the vehicle determined that an alignment was not necessary at that time.  If there would have been an immediate issue with the tires, we would have taken care of that.  However, the guest has put on over ****** miles since that service and is now claiming that we should be responsible for it.  We respectfully disagree with the Guest.
  
  We have been in business for over thirty-five years and strive to be best in class by providing quality vehicles for our guests. Upon review, we found that both Federal and ********* law and best business practices was followed.  We look forward to helping resolve this guests concerns if he should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I spoke with 3 separate ***** garages and they all have said any work done on the suspension requires an alignment and the knuckles were replaced on the suspension I have spoke with 3 separate garages all gm certified and they all said that was the issue that it was not aligned after doing the knuckles on the rear suspension and also tires from a bad alignment dont ware instant it takes time to notice and also then why was the back two tires out of alignment and the front was fine and so were the front tires. And also very poor customer service to say Im wrong when I call after having it backed up by 3 ***** garages and I have the paper right here that a dealership fixed the alignment and it was only the back tires and there almost positive its from not doing it back then. I understand I drove 20k miles after the work was done but why would the front tires still be in perfect shape if thats the reason. On my other car I lowered it and didnt do an alignment right away and sure enough tires wore but took 20k miles same amount and it was due to me not having that done 20 k miles before so I understand its a lot of Miles but it takes them a while to wear off unless its very severely out of alignment 
  
  Regards,
  
  *****************************

  

  Business response

  09/12/2023

  Second Response:
  Easton Motors,Inc.
  Complaint ***********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  Our position is our position and that does not constitute poor customer service just because it does not align with yours.  Given the number of miles and the time between when we saw your vehicle and when you are reporting the service issues, we simply do not agree with your assessment.
  
  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The poor customer service was how the guy manager talked to me I wasnt even asking for anything to begin with I was asking why one wasnt done and he said because he didnt think it needed one and I called around and got a clearer answer and everyone I talked to said it should have and the guy responds with well he has been doing it for 40 years and basically called me and the other shops piers thats why I got upset and went this far if fixing it was the issue or money issue it wouldnt already be fixed but I will tell everyone how wonderful a manager will talk to you l. And then the lube tech said everything looks great when the sheet says inspected vehicle before lowering and the tires were wavy when I looked at it within that week so where do you see good customer service when I still havent been answered besides he didnt think it was necessary some jobs may not look necessary but you do it because it should be done with the job you are performing thats like changing a bearing and not greasing it at all but ultimately its how he talked to me while asking why it wasnt done and why the lube tech said cars good to go and knew we were going on vacation 12hrs away 

  
  Regards,
  
  *****************************

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place sold me a car that was not only overpriced, but unreliable and unsafe! five days after purchasing a car, the tire blew out on me, separated directly from the rim and theyre making me pay for it, even though I called them the day I purchased it and told them something was wrong with the tires and theyre still saying its my fault! $575 they want for me even though I just put $1000 down on the car not even a week ago. The tire pressure light was on in that car the entire time I had it and I asked them why would the tire blowout like this and they said driving around with low tire pressure. Since the light was on from the get go, this should be something they take care of, am I wrong?? And when calling the day it happened to ask for their health. They got to talk to me without asking if I was OK with paying for the Tow or if I was OK with the tow truck company they decided on. They said that I shouldve read it in the paperwork that roadside assistance is only $80 and anything after that is up to me but I wasnt even given the opportunity to pick my own tow truck company. Every single person Ive spoken to. everyone I speak to just brushes me off; Im being treated like c*** not like a paying customer.I have attached the proof for everyone to see, since they dont seem to care!Quick update on my last review I left on here its been a week. I paid the $575 to get my car back n with 10 min of driving home the tire pressure alert signal is back on n when I call they say well it wasn't on when I had it! Lol (it's called resetting the codes ) he had the nerve to have me bring it back up there yet right two days later another flat tire. Find out the new tire they put on had no weights on it either. There is still a tire pressure light on and the car still sways n feels like it's going to separate from the tires when going over bumps or switching lanes going 50 mph or more. They will not respond to my customer complaints

  

  Business response

  07/25/2023

  Response:
  

  Easton Motors,Inc.
  Complaint ***********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  The Guest purchased the vehicle on May 11, 2023.  While we do have a message about the condition of the car, the guest continued to drive the vehicle for five days putting on just under 500 miles and did not contact Easton or our service team until May 16, 2023. During that time a nail was in the tire of the car and driven flat causing the tire to shred.  The vehicle was brought in and fixed.  There was a resulting valve issue when replacing the tire and the Guest reached out to our service team and we had agreed to repair that at our *********** location or even at a service center closer to her home. We have not serviced the vehicle since that time and have not had contact with the Guest since June 27, 2023. We have made many attempts to contact the Guest, to no avail.  It should also be noted that no payments have been made on this vehicle loan since the Guest purchased the vehicle on May 11,2023.  Please do know that if you return the vehicle, we will do our best to sell the vehicle and depending on its condition,sell the vehicle at a price that is commercially reasonable.  That sale price would be applied to your account. If there is a balance remaining, you and the Co-Borrower will be liable for that balance.
  
  We have been in business for over thirty-five years and strive to be best in class by providing quality vehicles for our guests. Upon review, we found that both Federal and ********* law and best business practices was followed.  We look forward to helping resolve this guests concerns if she should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/03/22 I purchased a 2015 **** Focus at $22, 995. Within not even a week of owning the vehicle my check engine light was on and there was a very noticeable jerking of the car when driving. My brother came for a ride and immediately said when I accelerated, your transmission is slipping. I contacted Easton motors to see where I needed to take my vehicle to have it looked at as it should not be having issues already when I just bought it. I was given the name of a service garage not even the correct one to go to by an Easton motor employee. Paid almost $200 for them to tell me I didnt have warranty coverage for the issue. I recently found the correct service garage which is connected to the dealership that no one informed me of. I brought it in with my complaints and told me there was nothing they could do about my slipping transmission because it was a clutch issue but of course it wasnt covered under warranty. I then started researching my vehicle and immediately had findings of a class action lawsuit with **** for my exact vehicle. Never once was this disclosed when buying no mention on the buyers guide not a word of it. There is no way Easton motors did not know this information if they properly inspected or did any basic looking into said vehicle. I asked them to replace the transmission and they denied me. I talked with a **** representative and they stayed with this vehicle replacing the clutch would be an ongoing issue. I feel I was falsely informed about my purchase.

  

  Business response

  06/16/2023

  Response:
  Easton Motors,Inc.
  Complaint ***********
  
  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  After reviewing your account our service team diagnosed the issue to be with the clutch and not the transmission.  The clutch in this particular vehicle is not internally lubricated which may cause the clutch to wear down and it would need to be serviced and/or replaced.  As it was explained to me, the clutch in this case is akin to a brake pad in that it will need to be replaced periodically.  Unfortunately, replacing the clutch is not covered under the warranty.  Used car sales do not require the dealership to disclose a class action lawsuit and any recall information would be due from the manufacturer.
  

  Upon review, we found that both Federal and ********* law and best business practices was followed.  We value you as a guest of ours since November 2022 and look forward to helping resolve this guests concerns if she should choose that option.  We can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Actually your diagnosis of it being just the clutch is inaccurate. I brought my vehicle to a **** dealership for inspection yesterday. Not only is it the clutch but it is also the transmission control module among other things. I was also advised that my vehicle should no longer be driven at this time due to the severity of the issue. And yes I have all of this in writing. Also due to the high demand of these parts needing to be replaced in my model vehicle, the parts are not available and are back ordered til 12 months from now. So I am with out a vehicle now. And you may say you do not have to disclose a class action lawsuit, but you do need to disclose on my ********* buyers guide that my transmission was slipping that my clutch was going out because they didnt just happen to go out the minute. I bought my vehicle, but on my ********* buyers guide everything is marked no good condition. I want you guys to take my vehicle back and clear my loan and give me my money back or take your vehicle back and let me start fresh with a new vehicle and loan through you guys because now I am without a vehicle oh $21,000 on a vehicle I cannot drive because you guys did not want to tell me that my transmission was bad , I have plenty of evidence to back my claim and I will file a lawsuit if you are not willing to work with me after you just screwed me on a faulty vehicle that you knew about. 
  
  Regards,
  
  ***********************************

  Customer response

  06/21/2023

  This is my warranty from Easton Motors 

  

  Business response

  06/26/2023

  Response:
  Easton Motors,Inc.
  Complaint ***********
  
  To whom it may concern:
  Thank you for the opportunity to respond to this complaint.
  

  We do stand by our initial diagnosis.  Having said that we would certainly be willing to review any documentation that you have from the **** Dealership for a second look at the situation.  We do note that you did put over ****** miles on the vehicle since your purchase on November 3, 2022 and do not have records of service on the vehicle during that period and feel that with that amount of mileage many factors could come into play regarding the condition of the vehicle.  We also encourage you to visit the National Highway ***************************** website and enter the *** to receive related recalls that are on the vehicle.  If a recall is found you can call **** at ************ to inquire about repairs, if needed.  We have been in business for over thirty-five years and strive to be best in class by providing quality vehicles to our guests. 
  

  Upon review, we found that both Federal and ********* law and best business practices was followed.  We value you as a guest of ours since November 2022 and look forward to helping resolve this guests concerns and can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer response

  06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩