Business ProfileforHeartsmart

While customer service is slow to respond, they seem to be helpful (in the midst of sorting out refund requests and the requests have not been received yet). I will edit my rating after all refunds are in the bank. The delivery process is S-L-O-W. Neither physical nor ebook access codes arrive as promised. I had a class to teach on a Monday. I ordered participant materials one week prior to class and paid for expedited service to assure delivery of the books. No tracking information was provided by Heartsmart, so I reached out to ***** (the expedited service carrier I paid extra for) to find out the order was scheduled for delivery on Monday night (after the class). I asked ***** if the order could be returned to sender, was told the seller (Heartsmart) had to initiate this, and contacted Heartsmart again to request the return-to-seller from *****. If you are confused, imagine I was as well. When it was clear the physical books/materials would not arrive in time, I ordered the ebooks with the promise that the books would be available immediately, or if ordered after 5:30 pm, they would be available the next morning (or on Monday if ordered after 5:30 pm on Friday). The electronic books did not arrive and at 7:30 pm, so I reached out via chat message, to cancel the order. In the end, I ordered directly from ******** ***** and the electronic books were made available to me for immediately. I am out a large sum of money until the issue resolves. As of this am, they have agreed to offer refunds for both orders, but the refunded amount is less than what was paid for the order. I am still awaiting the response for that request. Long story short, order WELL in advance when using this company.