ComplaintsforAll Seasons Powersports

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a 2022 can am DS 70 on 11/30/2022 from all season powersports within 2 hours of my son riding it we had problems with it. Due to being out of state was unable to get it back to the dealer until the beginning of February 2023. Informed them of the problem it was having contacted BRP and opened a case with them as well. Contacted the dealer almost every week looking for updates on the product, they only reached out to me twice during the time it was at the dealer. Requested a buy back to the dealer and BRP they both are playing the blame game saying I have to talk to the manufacturer and the manufacturer telling me u have to talk to the dealer about getting my money back. Last week all season powersprts informed me thay it was fixed I picked it up yesterday 5/31/23. Thus morning I unloaded it and test drove it within 10 minutes the same problem is still occurring. I contacted BRP again and told them to re-open my case case #******** and once again asked for a vuy back they once again informed me the dealer has to buy it back not the manufacturer, called all season powersports informed them the same thing is happening I am taking it back to them tomorrow 6/2/23 I have informed them I want my money back on multiple occasions they tell me that it's BRP I need to talk too but when I talk to BRP they say I need to talk to the dealer so one of them is lying and I'm stuck in the middle out $3,600 for a junk product that they can't fix and my son has been out of his intended Christmas gift from 2022. I bought this product brand new and paid for it up front. Bobby at all season powersports offered me a upgrade and informed s me it would be a additional $600.00 unfortunately that was false information as well. Once he got back in touch with me about moving into a 110 can am it was a additional $3156.00 when I asked why so much he told me I had to pay the transportation fee assembly fee transfer fee and taxes again that I just paid on the other one. We have only 3 hours on the 70 now and have all these problems with it.

  Business response

  06/09/2023

  We have reached an resolution to this situation outside of the BBB.  Thank you.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Control Unit-Electrical Unit for the price of $468.22, after tax. There was no signs in the store stating they do not offer refunds on electrical parts. Only after I paid for the part, did I notice on the bottom of the receipt that they do not accept returns. I did not even use the part because once I got it home, I realized it was not tge correct part, so I called the place of business, less than a week later, to find out that they will not refund my money. Once again, there were no signs stating there are no refunds. The only thing that states no returns, was on the bottom of the receipt, after I paid. The emoyees never advised me that there are no refunds. I find that this is a rip off and a scam. A place of business should have some sort of signs, or something, to let a customer know that there are no refunds. I refuse to let them rip me off.

  Business response

  01/23/2023

  Thank you for bringing this customer complaint to our attention, and thank you for the chance to  respond.  Customer service and retention is the lifeblood of our business; we deal with issues seriously and promptly.  After I have thoroughly investigated the customer complaint internally, I have prepared the following response:

   

  ?        The customer visited our Barboursville, WV location on 12/28/2022, and ordered a ******** Electronic Control Unit.  The customer provided the part number.  As a convenience to ensure they received the correct part, our staff verified its fitment for their vehicle.

  ?        The Electronic Control Unit is not an item we routinely stock.

  ?        The customer pre-paid with cash for the special order; it is company policy to collect payment up front for special-order items.

  ?        The customer was provided with a receipt immediately at the me of order.

  ?        The receipt provided to the customer contains our standard disclaimer:  "20% Restock Fee after 10 days.  No returns or exchanges after 30 days.  No returns on electrical parts, helmets, special order items, or parts that have been installed."

   

  Our staff ordered this part from our vendor on 12/28/2022, and we received it on 12/30/2022.  The customer was immediately notified, and promptly came in to retrieve their part.

   

  The customer then took the part with them, and installed it on their *********  The customer later contacted us back, wishing to return the part.  We did not allow the return, based upon the stated disclaimer that they were given at the me of order.

   

  Our return policy protects against undue loss.  The return policy reflects reasonable and expected standards within the industry.  That policy protects us, and helps provide protection to others from undue loss as well.  The parts we consider non-returnable can carry a significant risk of damage once they leave our possession:

   

  ?        We don't allow returns on helmets.  Once out of our possession, they may suffer internal damage that is not readily evident (accidentally dropped, etc.).  This invisible internal damage can expose a subsequent buyer to risk of severe injury or death if the helmet were to fail to provide expected protection in an accident.  As a dealer, we represent a link in the chain of custody that protects the customer.

  ?        We don't allow returns on electrical components.  If installed, they may suffer damage that is not readily evident.  Sometimes they can be installed incorrectly, causing damage to the component.  Sometimes the vehicle upon which they are installed may have a separate defect that ruined the original component, and can easily damage the new component if the separate defect is not also remedied.  Most electrical components have no means of testing upon return, so we are unable to guarantee their usability to a subsequent buyer.  Again, as a dealer, we are a link in the chain of custody that protects the customer.

  ?        We also don't allow returns on special order items.  We carefully set our inventory stocking levels based on anticipated sell-through.  Items such as this do not fit that profile.  This item, as with many other special order items, is non-returnable to our vendor.  If our vendor accepted returns on these items, they would face the same issue described in the previous point.  They would not be able to guarantee their usability to a subsequent buyer.  Again, this policy exists to protect customers, and it also helps keep our costs down so that we can provide affordable service to our customers.

   

  We are not allowing this part to be returned, because it 1.) is an "Electrical Part", and 2.) was a "Special Order" part.  Additionally, we believe this customer bought this part from us as an attempt to troubleshoot their vehicle.  When the part did not fix their vehicle's problem, they attempted to return it.  Once the part left our possession, we became unable to guarantee its quality to another customer.   

   

  If this customer needs accurate troubleshooting, we have a qualified service department than can fill that need.  Our parts department does not exist to provide troubleshooting or diagnostic services.  This customer could have to canceled this order & received a full refund immediately after they received their receipt, if they took issue with our return policy.  They chose not to do so.  While we fully respect and support a customer's right to repair their own vehicle, if they elect to exercise that right, they must bear the full cost and responsibility of doing so.  We cannot allow them to offload that cost onto our company.

   

  We will not be able to accept a return of, nor provide a refund for, the purchased Electronic Control Module for the aforementioned reasons.

   

  However, because we genuinely care about our customers, and clearly this customer's vehicle is not functioning properly, we make the following offer:

   

  We will waive the first hour diagnostic charge if they would like to have our Service Department troubleshoot their vehicle.  If the required diagnostic time will exceed one hour, we will seek their written authorization before proceeding.

   

  To receive this offer, the customer will need to remove the negative reviews of our business they have posted on the internet, and refrain from leaving any other negative reviews about our business.  Our parts return policy is clear, concise, fair and fairly stated.  We want this customer to enjoy their vehicle.  Please let us know if the customer would like to accept this offer of diagnostic services.

   

   

  Best Regards,

  James R. Stout, Manager

  All Seasons Powersports

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩