ComplaintsforBeckley Buick-GMC Auto Mall

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Have Been To Beckley Auto Mall More Than 4 Times In The Past Few Months Getting My Vehicle Worked On. All Of A Sudden MY Radiator Is Still Leaking. ***** **** *** ***** Had Their Mechanic Look At My Vehicle For A Trade In And They Found A Leak In The Back Of The Radiator So I Took It Back To Beckley Auto Mall Yesterday For An Appointment This Morning At 8 A.M. March 13th 2024 And My Father Text Me And Stated That They Are Saying A Leak Is Not Found. THAT'S NOT TRUE. They've Left My Car Sitting There For Over A Week TWICE Without Any Work Being Completed. They Didn't Want To Tell Me About The Warranty On The Radiator Until I Asked Them On Monday About That. This Has To Stop I've Paid Over $600 To Have Numerous Things Repaired.

  Business response

  04/01/2024

  Customer brought vehicle in 1/2/24 with multiple concerns at which time a radiator was installed. On 1/17/24 customer returned stating radiator was leaking. Technician found no leaks from radiator at this time. Customer returned second time on 3/13/24 stating radiator having a leak on backside. Technician found no leaks on this date. Radiator is still under warranty and Beckley Auto Mall will warranty parts and labor at the time a radiator leak is verified.

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  ***** *****

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 9, 2023, my engine began to shake and caused misfires. I took it to my service provider, Beckley GMC Auto Mall and they determined that there was an issue in the 7th solenoid. The lifters were replaced, the pushrod was bent and replaced, and the header of the 7th solenoid was sent off for inspection. They found coolant in the header and stated the gasket needed to be replaced. For 300 miles the vehicle ran and operated without incident. However, around the 300’s miles marker after the repair the vehicle began to shake and caused misfires yet again. I immediately took it back to the service department at Beckley GMC Auto Mall. According to the service department there was a crack in the engine block. There have been 3 inspections conducted by “warranty *********” the warranty purchased at Beckley Auto mall upon the purchase of my vehicle. The service department have determined that there is in fact a crack in the engine and that the headers are not a contributing factor to the crack or the issues within the engine. According to Warranty ********* the service department has failed to produce evidence of a crack and a rational reason as to why the crack is there and what contributed to the crack. The service department is stating that the cause of the failure is the crack in the engine and cannot give a definitive reason or explanation as to why the crack happened. Warranty ********* has stated that they will not approve of an engine replacement until they are given a definitive reason for the cause of the crack. I have been without my Truck for over 3 months. I paid warranty ********* upon purchase of my truck for an extended warranty to protect my investment in case such events came to fruition. I was advised to purchase this warranty from the financial manager of Beckley GMC Auto Mall who handled the paperwork for the purchase of the vehicle. I paid the dealership and obtained a policy by warranty ********* in good faith to protect myself and my family should a catastrophic failure take place. Warranty ********* and the Beckley GMC Auto Mall has held my vehicle hostage and are continuing to hold it inoperable by not approving the new engine that has a crack in the block. Beckley Auto Mall has not brought their GM into this situation and no accountability has truly been extended to warranty ********* by Beckley Auto Mall for a policy I purchased on the advice of their financial manager. Warranty ********* wants Beckley GMC Auto Mall to demonstrate that they are not the cause of the crack per the first incomplete repair and Beckley GMC is stating they cannot produce such information. Meanwhile, my family and I are left paying a vehicle payment on a vehicle that is out of commission until such repairs are completed. I myself has conducted a 3-way phone call to get all parties on the same page which should not be the job of the consumer in this situation however, it has fallen to me to create a meaningful dialog in order to remedy the confusion and expectation of each party involved. However, no such resolution has taken place and no resolution seems to be forthcoming in the future. Please help.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I moved here early March 2023. I went by this business to see how much it would cost for me to get a key made for my automobile. Since that time, I have been receiving emails, mailings and such wanting me to come in their business and they will give me a fair appraisal of my car for a new one. I have told them more than once to stop with the emails and mailings. Now they are trying to be clever and just sending generalized "Resident" mailings to my home, thinking that this will keep them out of trouble. I have already blocked them from my email account. I want all mailings, emails, phone calls and such to stop now!

  Customer response

  08/03/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Beckley Buick GMC Automall regarding complaint ID ********.
  
  Regards,
  
  Rita ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩